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PolyAI’s Nikola Mrkšić on making a voice assistant people love
Manage episode 341380033 series 1584445
In this episode of the Georgian Impact Podcast, we talk to PolyAI CEO and co-founder Nikola Mrkšić.
PolyAI is a conversational AI company spun out of University of Cambridge research that builds voice assistants at scale in multiple languages. You'll get a helpful breakdown of the challenges of building conversational AI, what makes PolyAI different, and you’ll hear a demo of the tech in action.
You’ll Hear About:
● Nikola Mrkšić and PolyAI’s vision
● The accuracy needed to ensure customers don’t become frustrated
● How PolyAI has surpassed previous generations of voice tech
● Mapping non-linear customer journeys
● How PolyAI develops conversation depth with their clients
● How outbound calls differ
● The ways in which PolyAI differentiates itself
● Having the voice match the brand
● Where Nikola sees voice tech going in five years
125 tập
Manage episode 341380033 series 1584445
In this episode of the Georgian Impact Podcast, we talk to PolyAI CEO and co-founder Nikola Mrkšić.
PolyAI is a conversational AI company spun out of University of Cambridge research that builds voice assistants at scale in multiple languages. You'll get a helpful breakdown of the challenges of building conversational AI, what makes PolyAI different, and you’ll hear a demo of the tech in action.
You’ll Hear About:
● Nikola Mrkšić and PolyAI’s vision
● The accuracy needed to ensure customers don’t become frustrated
● How PolyAI has surpassed previous generations of voice tech
● Mapping non-linear customer journeys
● How PolyAI develops conversation depth with their clients
● How outbound calls differ
● The ways in which PolyAI differentiates itself
● Having the voice match the brand
● Where Nikola sees voice tech going in five years
125 tập
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