How AI Use Will Increase the Value of Soft Skills at Work, by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: This article discusses research on how artificial intelligence (AI) is impacting the skills needed for jobs. As AI automates routine tasks, studies find that cognitive and soft skills will become more important for problem-solving, collaboration, and interacting with technologies. Soft skills like communication, emotional intelligence, and adaptability will grow in value as humans work synergistically with AI. These skills are universally applicable and allow people to manage complex social situations that AI cannot yet handle. As jobs evolve rapidly with AI, soft skills also facilitate lifelong learning and strategic thinking. The article explores why soft skills will rise in prominence through several compelling reasons, including humans' continued superiority in managing social relationships and AI's role complementing rather than replacing people. It also outlines strategies for organizations to develop soft skills training, job design emphasizing human-AI strengths, and supportive cultures and leadership. Industry examples demonstrate how focusing on soft skills unlocks AI's full business benefits and ensures employees can thrive as work transforms.