124: From QI Project to Industry Best Practice with Andrew K. Stein MBA PMP

The Healthcare QualityCast

Andrew has delivered results in the private, public, and non-profit sectors for more than 15 years. His passion is helping people be their best at work. As President of Hospital Programs at 1Unit, Andrew is a trusted advisor for hospital leaders who want to protect against fragmented care and unnecessary variation. In this role, he handles account relationships, new partnerships, and customer success. He leads the business side so that 1Unit's clinical experts can focus on working shoulder-to-shoulder with nurses, physicians, and allied health professionals. To do so, Andrew draws on his strong track record of organizational transformation. He has helped hundreds of large organizations from Anthem to the Veterans Administration align people, processes, and technology to grow, innovate, and solve their most complex problems. When Deloitte leaders were asked to help 30 senior leaders and diplomats at the U.S. State Department redesign the whole organization in five days, they tapped Andrew to lead, design, and facilitate the process. Andrew's toolkit is a mix of high tech and high touch and includes strategy development, visioning sessions, training design, change management, performance improvement, and statistical analysis. Andrew earned his MBA from Goizueta Business School at Emory University (as a full Woodruff Scholar) and his mechanical engineering BA from Brown University. He is a certified Project Management Professional (PMP), and he loves traveling and returning home from travel to get some sleep. Here in Episode #124, Andrew starts our show with a mindset around leading and guiding teams. Andrew shares highlights from his impressive management consulting career path, where he gained expertise in helping organizations to optimize their people, processes, and technologies. We discuss aspects of Andrew’s background connected with creative problem solving and facilitation. He tells us the 1-Unit origins stories and highlights customer success stories connected with their focus around implementing standard work and data transparency. Andrew shares best practices for change management strategies that his team uses regularly. We talk through his best moments of learnings connected with coaching teams around new work processes. Andrew shares three critical skills that all health care leaders should have on their radars. He teaches us why our improvement work should center on delta, breadth, scale, and durability. And gives us his favorite tools and techniques for team facilitation. · Connect with Andrew on LinkedIn · Learn more about 1Unit · Access the Healthcare QualityCast LinkedIn Group · Leaves Us a Rating · Earn Your Lean Six Sigma for Healthcare Certification · Request a Corporate Demo of our online QI Academy --- Send in a voice message: https://podcasters.spotify.com/pod/show/healthcarequalitycast/message