Training Inside Sales Agents with Keri Shull and Chris Lindh

The HyperFast Agent Podcast

In this episode of the HyperFast Agent Podcast, host Keri Shull interviews Chris Lindh, co-founder and CIO of Your Best ISA. Chris shares insights into his real estate brokerage in Las Vegas and the formation of Your Best ISA, which trains ISAs (Inside Sales Agents) with techniques used in his brokerage. These ISAs, remotely based in Honduras, are trained to convert internet buyer leads and handle various client needs. Chris emphasizes the importance of continuous training and adaptation to local markets for ISAs. He discusses the pricing structure for their services, with options for full-time and part-time ISAs, and how they integrate with client systems like Follow Up Boss and Chime. The conversation also covers the expectations in terms of calls, conversations, and appointments ISAs can deliver daily. Keri probes into the specifics of using ISAs for different lead types, like expired listings and withdrawals, and Chris explains how they tailor training for such specialized tasks. The podcast concludes with Chris offering contact information for those interested in their services, emphasizing the cost-effective and efficient solution they provide for real estate agents seeking ISA support.

Welcome to the HyperFast Agent Podcast with Billion Dollar Real Estate Agents Dan Lesniak and Keri Shull, who are top sponsors at eXp Realty. Ready to become an eXp Realty agent with Keri and Dan? Go to https://whylibertas.com/dan or text Dan directly at 703-638-4393.

To learn more about Your Best ISA go to https://yourbestisa.com

Join Keri and Chris as they discuss…

- **Innovative Training for Inside Sales Agents (ISAs):** Chris Lindh discusses how Your Best ISA trains ISAs using methods from his Las Vegas brokerage, preparing them for a variety of real estate sales scenarios and client needs.

- **Remote Workforce in Honduras:** An intriguing aspect is the location of the ISAs in Honduras, where English is a native language for many, offering a unique advantage in terms of communication and cost efficiency for real estate businesses.

- **Customized ISA Services for Different Real Estate Needs:** The podcast highlights how Your Best ISA customizes its services for specific tasks such as handling internet leads, expired listings, and withdrawals, adapting to different market demands.

- **Integration with Real Estate Technology and Tools:** Chris elaborates on how their ISAs are adept at using popular real estate CRM systems like Follow Up Boss and Chime, ensuring seamless integration into clients' existing workflows.

QUOTES TO SHARE

1. "A lot of the people in Honduras from the bay islands of Honduras, English is actually their native language. So when I realized I can get someone from a third world country and leverage the cost, I guess I should say, with an accent that is basically like an American. I thought that was pretty good." - Chris Lindh

2. "They get pretty well trained up to a good baseline, and they take a lot of practice reps in my brokerage before they get ready for an assignment." - Chris Lindh

3. "Our ISAs are all trained on the systems that I use in my brokerage, follow up boss, at my local. So we can do a live transfer and follow up boss. If they're a larger team, they can set up a team inbox and kind of ring everyone at once through the broadcast method." - Chris Lindh

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