The Instance 653: The Pros of Cons

The Instance: Deep Dives for Gamers

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

cách đây 5 ngày trước22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

cách đây 3 năm trước 1:10:09

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We are giving away FF14 today! So tune in! And we hit the news that Blizzcon is out for the foreseeable future. Is that good? When do we want that kind of con again? How are other gaming cons effected. A quick check-in in the games we're playing. ESO, Guardians, DBD, FFXIV, etc. And more!

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512 tập

#World of Warcraft #Scott Johnson #Tech #Video Games #Lifestyle

The Instance 653: The Pros of Cons

The Instance: Deep Dives for Gamers

2,567 subscribers

published cách đây 3 năm trước

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MP3•Trang chủ episode

Learn more about your ad choices. Visit megaphone.fm/adchoices

512 tập

#World of Warcraft #Scott Johnson #Tech #Video Games #Lifestyle

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1
The Instance: Metzen is back! 8:32

cách đây 2 years trước8:32

8:32

The title says it all I think. Learn more about your ad choices. Visit megaphone.fm/adchoices

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SPECIAL: A conversation with Chris Metzen 1:18:59

cách đây 2 years trước1:18:59

1:18:59

SPECIAL: A conversation with Chris Metzen: I really think you’ll all enjoy this interview. A lot has happened since we last had this opportunity, and we talk about it all. And yes, even the Blizzard stuff you have questions about. Enjoy! Learn more about your ad choices. Visit megaphone.fm/adchoices

1
Feed Drop - Garrett's New Podcast | The Grinding Gear Podcast 1:49:30

cách đây 3 years trước1:49:30

1:49:30

Feed Drop - Garrett's New Podcast | The Grinding Gear Podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

1
An interview with Blizzard about Dragonflight 28:46

cách đây 3 years trước28:46

28:46

Jeremy Feasel to be precise. Enjoy all the details about the new WoW expansion! I also did a short video of my impressions today as well. Learn more about your ad choices. Visit megaphone.fm/adchoices

1
The Instance 666: The Final Boss 1:08:24

cách đây 3 years trước1:08:24

1:08:24

Thank you for listening to this one, and all those that came before. Learn more about your ad choices. Visit megaphone.fm/adchoices

1
The Instance 665: Yeah, MY Team Work 1:16:01

cách đây 3 years trước1:16:01

1:16:01

What does Brad Smith at MS mean when he says these Act/Blizz games should be everywhere, and that we are all gamers together? Well, we break it down a bit. Plus games we're playing right now including Lost Ark, Demeo, FF14, and more! Learn more about your ad choices. Visit megaphone.fm/adchoices

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The Instance 664: Cries in 1060 1:02:15

cách đây 3 years trước1:02:15

1:02:15

WoW goes cross-faction, and we go full discussion on such news. Also, we are very skeptical about the wow on mobile mention in the earnings report. Plus a look at the games we're playing right now and more! Learn more about your ad choices. Visit megaphone.fm/adchoices

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The Instance 663: Can Blizzard 'Survive'? 1:08:13

cách đây 3 years trước1:08:13

1:08:13

Sneaky headline there, but today it's all about Blizzard's announced un-named new survival game for PC's and consoles. Scott Joce and Garrett wrap our heads around things so you don't have to figure it all out on your own. :) Learn more about your ad choices. Visit megaphone.fm/adchoices

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The Instance 662: So You're Saying There's a Chance 1:22:54

cách đây 3 years trước1:22:54

1:22:54

Patrick is back and joins us for our hot take party on all things MS buys ABK! Tune in as Scott, Joce and Patrick try and make sense of this aquisition and what it all means, especially from the Blizzard point of view. That and what we played and emails too! Learn more about your ad choices. Visit megaphone.fm/adchoices…

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The Instance 661: Constructive Haptic Feedback 1:01:03

cách đây 3 years trước1:01:03

1:01:03

Today, it's all about VR, and whether or not it has a viable place in in our gaming future. Tuck in on this one and prep that feedback. Gonna be a wild one. Learn more about your ad choices. Visit megaphone.fm/adchoices

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The Instance 660: 2021, we see you 1:16:47

cách đây 3 years trước1:16:47

1:16:47

It's the end of the year! We decided to talk about what we are gonna grind next year! So get in here! Learn more about your ad choices. Visit megaphone.fm/adchoices

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The Instance 659: Come Get Yer Booty! 1:07:34

cách đây 3 years trước1:07:34

1:07:34

On today's show, a deep dive into why Sea of Thieves is the best game you might not be playing right now. Why is it so good now? Why its systems are so different compared to what you're used to. How it made a GREAT movie crossover, and a LOT more. Plus this week's games, and more! Learn more about your ad choices. Visit megaphone.fm/adchoices…

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The Instance 658: Halo Perpetuity 1:01:25

cách đây 3 years trước1:01:25

1:01:25

A quick discussion on Endwalker queues and how to get in when everyone else is doing other things. And why SWTOR stepped in and took Scott's heart. Our big topic this week is the launch of Halo Infinite in it's complete form, and what it means for the series, games as a service, and beyond. Come on in! The water's fine! Learn more about your ad choices. Visit megaphone.fm/adchoices…

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The Instance 657: Arcane Online 1:06:24

cách đây 3 years trước1:06:24

1:06:24

Happy Endwalker Day. Garrett and Scott dive into what Riot's new MMO might look like. Lots of theories about where things go, including the name. Learn more about your ad choices. Visit megaphone.fm/adchoices

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The Instance 656: What would Juicy Jim say? 1:19:01

cách đây 3 years trước1:19:01

1:19:01

Time to discuss what is really happening with Final Fantasy 14 and it's rapid growth over the last few months. Guest Kyle joins us today as well. We also have some takes on the Bobby Kotick news that hit the Wall Street Journal. All that and your emails and more! Learn more about your ad choices. Visit megaphone.fm/adchoices…

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