#106: Taking Indie Hotels from Good to Great | with Mandy Murry

The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage

What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence?

On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 Olympics, Murry shares her fascinating journey in hospitality. Now a sought-after consultant for independent and boutique hotels, she discusses the emerging 'Resortcore' trend, the importance of authentic guest experiences, and how independent hotels can leverage technology and storytelling to stay competitive. Murry also offers valuable insights on community engagement, social media strategy, and her predictions for the future of independent hospitality in 2025. Whether you're a hotelier or industry professional, this episode delivers practical tips for elevating your property's guest experience and brand presence.

Key Topics:

• What exactly is Hospitality Concierge and what services do you provide?
• How should hotels leverage their website and video content?
• What is "Resortcore" and how can independent hotels embrace it?
• Will truly independent hotels continue to exist as larger brands acquire them?
• How important is dropping "old school" thinking in modern hospitality?

Sponsor spot:

This episode is sponsored by Mandy Murry & Hospitality Concierge: https://mandymurry.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mandy Murry: https://www.linkedin.com/in/allmandy/

Hospitality Concierge: https://mandymurry.com/

For full show notes head to: https://themodernhotelier.com/episode/106

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil