#119: Hotel Tech Challenges and Opportunities | with Jeff Kessinger

The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage

In this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales.

Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions to enhance guest experiences and loyalty. He sheds light on the future of direct bookings, the evolving expectations of travelers, and how an integrated tech stack can empower hoteliers to stay ahead.

Key Topics Covered:

• The evolution of hotel technology and its impact on the hospitality industry
• How to Overcome Challenges Such as Labor Shortages and Operational Inefficiencies?
• What are the pros and cons of using all-in-one tech solutions for hotel operations?
• The role of unified platforms in enhancing the guest journey

Sponsor spot:
This episode is sponsored by Jonas Hospitality: https://jonashospitality.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jeff on LinkedIn: https://www.linkedin.com/in/jeffkessinger/
Jonas Hospitality: https://jonashospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/119

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...