Treat Your Customers Well Instead of Bean Counting

The (Not Boring) Boring Small Business Bookkeeping and Accounting Podcast

🦉 Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way!

Why should you, a small business owner, prioritize treating customers well instead of focusing solely on your bottom line? That’s what our favorite bookkeeping mensch, Paul Rosenblum, has been doing for over 2 decades. So on the 30th anniversary of the McDonald's Hot Coffee Case (yes, it’s been that long), he’s taking a look at what happened and what could have happened instead. Because as we all know, McDonald’s had the money to keep this story from blowing up. So why did this happen? And, of course, how can knowing this help keep you grounded while navigating the tricky world of business?

😄 Send Paul a text message. (add your email if you'd like a reply). https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms
🎧 Podcast Strategy & Management, Coffeelike Media: https://www.coffeelikemedia.com/
😄 Facebook page for the podcast: https://www.facebook.com/profile.php?id=61563703652422
📰 Newsletter: https://paulrosenblum.substack.com/
🌞 YouTube: https://www.youtube.com/@Bookkeepermensch
💸 Website: https://bookkeepermensch.com
🎵 Music: SourceAudio: https://www.sourceaudio.com/
📨 Email: [e-mail]