From Pandemic Challenges to Workday Success at P.F. Chang’s

The Possibility Perspective

What does it take to transform Workday operations for 14,000 employees during a time of unprecedented disruption?

In today’s episode, we’re joined by Donna Matteucci, Senior Director of Corporate Systems at P.F. Chang’s, to share her journey of leading the company’s transition to Workday with the help of ERPA.

You’ll hear Donna break down the unique challenges of going live with Workday during the pandemic and how her team’s collaboration with ERPA played a pivotal role in overcoming those hurdles. From managing security and payroll to navigating the complexities of workforce scheduling, Donna highlights the key decisions that helped streamline P.F. Chang’s operations.

In this episode, you’ll learn about:

• How ERPA’s personalized support transformed P.F. Chang’s Workday management, allowing the transition from a traditional ticketing system to working with contacts who know their system inside and out.
• The value of strategic partnerships in navigating complex projects, such as P.F. Chang’s workforce scheduling and security needs.
• The impact of moving from reactive problem-solving to a proactive, strategic approach with ERPA.

Things To Listen For:
(00:31) An introduction to the episode with Donna Matteucci

(02:35) The challenges of implementing Workday during the pandemic
(08:47) Strategic decision-making on what to manage in-house versus with a partner

(11:36) How ERPA's personalized support model changed the game for P.F. Chang’s

(15:21) How workforce scheduling and security needs were addressed with ERPA

(18:10) Moving from reactive problem-solving to proactive, strategic solutions

Resources:

• Connect with Guest: Donna Matteucci
• Connect with Host: Jeff Miller
• Connect with ERPA: www.ERPA.com