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AI Can Handle Your “Karen” Customer - Uzair Ahmed Is Transforming HVAC Customer Interactions
Manage episode 404829826 series 2980277
Nội dung được cung cấp bởi Chris Lalomia. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Chris Lalomia hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Uzair Ahmed joins us to discuss his disruptive approach to improving HVAC companies customer service using AI technology to handle customer interactions. His ideas was born from his work starting a mobile mechanic business and trying to scale the idea as the #Uber of automotive maintenance. He learned that these were smaller ticket interactions and scaling was going to be difficult if you wanted to be profitable. He applied what he had learned and developed a consulting approach for HVAC companies that improve service, process and performance. As he optimizes the processes, he applies an AI based technology built on
Gold Nuggets:
1 - Do one thing at a time to effect meaningful change
2 - Making your business simple is NOT Easy
3 - Technology can improve the process, but if the process is bad it isn't worth improving
Book Recommendation "Millionaire Fast Lane" by MJ Demarco
Chương
1. Small Business Success Safari (00:00:00)
2. Scaling a Service-Based Business (00:08:46)
3. The Rise of AI in Business (00:20:58)
4. Business Growth Strategy With AI Integration (00:29:51)
5. Business Software Implementation Strategies (00:36:56)
6. The Future of Automation in Business (00:44:37)
7. DIY Nightmare Stories and Mirrors (00:49:55)
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