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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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How Middlesbrough Council were able to use Voicescape’s engagement software to support 1,000s of Council Tax Payers to help pay their Council Tax | Episode #014
Manage episode 299663501 series 2922945
Thông tin tác giả Voicescape được phát hiện bởi Player FM và cộng đồng của chúng tôi - bản quyền thuộc sở hữu của nhà sản xuất (publisher), không thuộc về Player FM, và audio được phát trực tiếp từ máy chủ của họ. Bạn chỉ cần nhấn nút Theo dõi (Subscribe) để nhận thông tin cập nhật từ Player FM, hoặc dán URL feed vào các ứng dụng podcast khác.
𝘗𝘪𝘤𝘵𝘶𝘳𝘦 𝘵𝘩𝘪𝘴... It’s May 2020, the courts are closed and you’ve got 1,000’s of council tax defaulters. Where do you even start with trying to recover that debt? 🤯 Tough question, right? Well, that was exactly what challenge the team at Middlesbrough Council were faced with this time last year. So… how did they overcome it? Well, in this week's episode of The Social Housing Podcast - Peter Hudson is going to be exploring that very question with both Mark Symmonds & Janette Savage from Middlesbrough Council.
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