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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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How Platform Housing Are Gearing Themselves Up To Provide A Top Tier Service For Their Customers In A Post-Pandemic Era | Episode #016
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Like every Housing Association over the last 18 months... Platform have been faced with some monumental challenges. ❌ Backlogs of repairs. ❌ Backlogs of voids. During this podcast conversation, Lewis Murray is joined by Marc Mayall (Operations Director at Platform Property Care) to discuss Platform's road to recovery post-pandemic. Discussing areas and topics like: ✅ How Platform are tackling their backlog of repairs/voids. ✅ How Platform developing their apprenticeship program and why Marc believes that will be one of the key's to that road to recovery. ✅ How Platform are gearing themselves up to provide a top-tier service for customers in a post-pandemic era.
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