The Dumpster Stops Here! Strategies for Keeping Clients Happy with Vaughn Royer – [The Tim Faller Show] S5 E24

The Tim Faller Show

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Now On Netflix

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Now On Netflix is your guide for what to watch this week on Netflix. Join the writers and editors from Tudum.com as they discuss the latest films and series coming to Netflix - and why you won't want to miss them! Celebrity interviews, exclusive insights, upcoming releases, and a behind-the-scenes look you won’t get anywhere else. New episodes every Thursday. https://www.netflix.com/tudum

cách đây khoảng một năm trước 34:10

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Vaughn Royer is the Production Manager at Caine+ Company located in Scottsdale, AZ. He is a seasoned professional in the industry with over 10 years of experience. Through Vaughn’s expertise, he helped drive quality, profit, and client/employee satisfaction to the high standard that Caine + Company has today.

Vaughn, Tim, and Greg talk more about:

Challenges with dumpsters on driveways
Actions to protect the client’s property
And more…

296 tập

#Business #MBA #Remodelers Advantage #Podcasting Education #Self-Improvement

The Tim Faller Show

The Dumpster Stops Here! Strategies for Keeping Clients Happy with Vaughn Royer – [The Tim Faller Show] S5 E24

The Tim Faller Show

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published cách đây khoảng một năm trước

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MP3•Trang chủ episode

Vaughn, Tim, and Greg talk more about:

Challenges with dumpsters on driveways
Actions to protect the client’s property
And more…

296 tập

#Business #MBA #Remodelers Advantage #Podcasting Education #Self-Improvement

Tất cả các tập

The Tim Faller Show

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Live From Summit! The Final Episode of The Tim Faller Show – [The Tim Faller Show] S5 E27 35:15

cách đây 30 weeks trước35:15

35:15

Today’s episode of The Tim Faller Show is a special one—it’s our annual live recording at Summit and, poignantly, the final episode of the podcast. In this memorable send-off, host Tim Faller is joined by Greg and returning co-host Steve Wheeler for a heartfelt conversation. Together, they reflect on Tim’s remarkable career, the journey of launching The Tim Faller Show , and his plans for retirement. Tim, Greg, Steve, and the entire team at Remodelers Advantage want to extend a heartfelt thank you to our listeners. Your support has made this journey possible, and we hope you’ve enjoyed every moment of The Tim Faller Show . While there won’t be any new episodes, you can still access the full archive at thetimfallershow.com. Thank you for listening! And stay tuned for the upcoming Why We Build Podcast with Greg Woleck and Steve Wheeler! Whether you’re part of the production team, design team, or managing the whole operation, you can look forward to expert insights, tips, and inspiring stories. Season 1 begins soon!…

The Tim Faller Show

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Production in a Large Remodeling Firm with Bruce Case – [Best of The Tim Faller Show] 30:29

cách đây 31 weeks trước30:29

30:29

Most remodeling companies are small businesses with simple structures, and team building can be difficult. Imagine the challenges of building a real team with more than 70 people in the field and an almost equal number working in the office. In this episode, Bruce Case talks to Tim and Steve about what it takes to keep a large remodeling company running smoothly — especially in the production department. Bruce is the president and CEO of Case Design/Remodeling Inc ., one of the largest full-service remodeling firms in the nation. Operations are focused in the Washington, DC, area and bring clients a unique mix of design/build and home improvement services through Fred The First Name in Home Improvement. Case has extended its reach across the U.S. through a network of licensees and franchisees. Since its founding in 1961, Case has won more than 100 national remodeling, design, and business awards, and the Case network has completed more than 100,000 renovation projects for more than 60,000 clients. Binding these initiatives is a focus on inspiring team members and clients. Bruce started working in the business when he was 12, but initially pursued a career in insurance. He came back to the family business and had to pay his dues, working in almost every department of the company in the 12 years before taking the reins. This gave Bruce an increased level of empathy and a greater perspective on the roles within the company. He discusses the importance of the culture at Case, and how to keep it together with the right mix of people — even if that means cutting a top performer loose — as well as how Case works in production, including: How to develop structure and processes What it takes to change processes The timeline for change Taking the time to develop your people Proactively growing and promoting from within Case’s professional development program Reimbursing for continuing education How training helps you hire, keep, and inspire people Why you should micromanage a new employee — and when to stop Gatekeeping the project’s process How to bring ideas forward and be positive And more ……

The Tim Faller Show

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Hiring a Trade Contractor to be a Production Manager with August Bergdahl – [Best of The Tim Faller Show] 36:02

cách đây 33 weeks trước36:02

36:02

With business booming and companies growing, one of the questions a lot of remodelers find themselves asking is, “Where can I find a good Production Manager?” It is hard to find people that can do this very difficult role, and this episode will continue to look at this role in a company and who may be the best fit. The focus of this episode is hiring one of your trades out of their business, and into yours. Guest August Bergdahl talks about how this method came about and some tips for listeners to be successful in their search for a great production manager. August is the Founder, Chief Growth Officer, and a Principal of Crescent Builds , a Seattle based residential construction and remodeling firm. August started Crescent Builds in 2007 and has been leading sales, growth, and business development from the start. He currently leads the sales team and is focused on the growth and success of Crescent delivered through relationships, analytics and new opportunities. Tim, Steve and August talk more about: Getting started in the process of finding a production manager Where to look in the search for a production manager Signs you may need a production manager And more……

The Tim Faller Show

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Getting the Numbers Right! With Margaret Cormode and Josh Radford – [The Tim Faller Show] S5 E26 44:24

cách đây 35 weeks trước44:24

44:24

Across the country, companies are increasingly empowering project managers to review budgets and the entire project packet before the client’s final sign-off. This practice varies widely—some companies conduct a review only after the job is sold, while others do it beforehand but may not allocate enough time. In many cases, project managers are simply asked to “review and provide feedback,” but their busy schedules often lead to delays, and by the time they get to it, it’s too late. These challenges are all too common, but today, we’re joined by Margaret and Josh from MAC Renovations, who will share how they successfully tackled this issue. Margaret Cormode is the Program Manager at MAC Renovations in Victoria, BC. Since joining the company as a Project Manager in 2015, when there were just 23 employees, she has played a pivotal role in MAC’s growth. Now leading a team of over 50, Margaret spearheaded the development of their value chain documentation, which laid the foundation for the standard operating procedures and Operations Manual implemented in 2020. Her passion for process optimization and smart interpretation has been instrumental in streamlining operations. Josh Radford, the Estimator at MAC Renovations, has been with the company for about 8 months. In his role, he focuses on creating systems that bridge the gap between pre-construction and production. One of his key contributions is the development of a new estimating sheet that clearly breaks down labor and materials, making the information more readable, digestible, and transparent. This tool ensures the entire team thoroughly reviews the estimate before contract signing, improving project understanding, reducing scheduling issues, and strengthening trust between the pre-construction, estimating, sales, and production teams. Tim, Greg, Margaret, and Josh talk more about: The importance of aligning communication between teams to avoid project delays. How implementing clear processes has led to improved client satisfaction. The challenges and successes of scaling a company while maintaining quality and efficiency.…

The Tim Faller Show

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Production in Insurance Restoration with Mike Carey – [Best of The Tim Faller Show] 40:51

cách đây 36 weeks trước40:51

40:51

Restoring a home after a catastrophe like a fire or flood is fairly specialized, not something most remodeling companies do. There are different challenges, like dealing with insurance companies and payouts, so these companies have different perspectives on production. Mike Carey has worked in insurance restoration for 25 years, as well as doing residential remodeling and commercial contracting, giving him a unique viewpoint. In this episode, Mike talks to Tim and Steve about the differences — and similarities — in production when restoring a client’s home versus standard remodeling, and what to do to get started in this part of the industry. Mike’s company, Carey Contracting , is located in Michigan’s Upper Peninsula. In business for 35 years, Carey Contracting has 15 employees. Carey has been involved in insurance restoration work for 25 years, and there are years where insurance restoration produces more than 50 percent of the company’s volume. Mike went to school to learn what an insurance adjuster knows when he started out in the restoration business. Since then, the company has made a name for itself in the insurance restoration business. He says the restoration can be wonderfully rewarding work. Mike talks about the process of working with insurers and clients, and getting your team up to speed, including: Working with adjusters Project time frames Working through the clients’ stresses Demolition and discovery Billing for restoration work The critical need for proper documentation Insurance vs. “as built” Remaining objective Creating a buffer between the insurer and the homeowner Dealing with code improvements and policies And more ……

The Tim Faller Show

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Transitioning from Carpenter to Business Owner with Jared Thayer – [Best of The Tim Faller Show] 35:16

cách đây 37 weeks trước35:16

35:16

Some remodelers want to stay small… just do the work themselves, avoid the challenges that managing a team can bring and just “build things.” However, there are those that embrace the challenge of building their companies, wear all the hats, and make the transition from Carpenter to Business Owner successfully. Tim and Steve welcome Jared Thayer to the show and talk more about this transition; one that he has actually done twice! Jared is the Founder of Thayer Construction in beautiful Corvallis, Oregon. Tim, Steve and Jared cover: Finding the right person to replace you in the field. Challenges Jared discovered during the transitions. What made the transition to owner easy… and what made it difficult. One piece of advice for others wanting to take that same step. And more……

The Tim Faller Show

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Using a Talent Management Test for Hiring with Ben Reynolds – [Best of The Tim Faller Show] 36:11

cách đây 38 weeks trước36:11

36:11

The hiring process is a big challenge for, well, all of us. One way to assist in this process is by having a good set of interview questions, and the skills to actively listen to the responses given. Without these tools, you may find yourself later on wondering how you missed red flags in an employee’s interview and hiring process. Guest Ben Reynolds joins this episode to teach you how to avoid that very situation. Ben is the Director of Construction at Kawartha Lakes Construction in Lakefield, Ontario, a design build company that has implemented a hiring process that has proved to be successful, and promotes employee retention. This process includes a required skills assessment made up of practical tasks that a potential employee in a specific position would be faced with on a regular occurrence. By adding this to their hiring process, they are able to ensure that prospective employees are proficient and efficient when operating in remote and hard to access areas, a large part of their business. Tim, Steve and Ben talk more about: Who should be participating in the interview process What positions require this demonstration of talent Hiring based on drive and aptitude And more……

The Tim Faller Show

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Controlling the Flow of Jobs Using a Master Schedule with Aaron Enfinger – [Best of The Tim Faller Show] 32:46

cách đây 39 weeks trước32:46

32:46

You don’t need a crystal ball to look into the future for your Production Department. A master schedule can give you a predictable look at what’s to come, backed up by solid data. Tim and Steve get insight from Aaron Enfinger, Chief Operations Officer of The Cleary Company. Aaron joined the Columbus, Ohio, design/build remodeling company as a Project Manager four years ago. It became evident in early 2017 that the company needed additional oversight and management in the other areas of the organization, and Aaron was promoted to General Manager. He has now worked his way up to becoming the COO of The Cleary Company. Some of the evident success of the Production Department during that time was due to the master schedule Aaron developed with the help of Jennifer Wood, the Director of Finance at The Cleary Company. Having a solid grasp of big-picture scheduling and forecasting aided in creating a sense of stability and predictability in the Production Department. With buy-in from the Sales and Design Departments, the master schedule creates that same predictability across the company. Aaron details the benefits of creating your own master schedule, including how it: Acts as an early-warning system, red-flagging upcoming shortfalls or bottlenecks Increases communication between Sales and Production More accurately forecasts labor needs Gives you solid information to make informed decisions Allows for flexibility in scheduling across the company Find out more about what a master schedule can do for you, your team and your bottom line in this episode — and see more about The Cleary Company .…

The Tim Faller Show

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Active Listening in the Job Interview with Christine Miles – [Best of The Tim Faller Show] 36:58

cách đây 40 weeks trước36:58

36:58

In the interview process, actively listening is key. But how? And how do we change if we “really need someone”? Then, of course, there are all the other times that when we look back at a difficult situation, whether a client or an employee, we see all the signs of the challenge were there, but we did not listen. Guest Christine Miles is here to share some insight and answers on how to avoid that situation. Christine Miles is the author of What Is It Costing You Not to Listen?: The Power of Understanding to Connect, Influence, Solve & Sell , a professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and radio show host. She is the founder and CEO of EQuipt. Additional information on her may be obtained here. Tim, Steve, and Christine talk more about: The importance of learning to listen Other situations we can benefit from actively listening And more……

The Tim Faller Show

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Controlling Scope Creep With Sales Change Orders with Will Giesey – [Best of The Tim Faller Show] 35:47

cách đây 41 weeks trước35:47

35:47

There’s a traditional divide between Sales and Production. It’s always a challenge — they have different goals, processes, and personalities. Typically, Production is left out of the conversation when it comes to scope creep, leading to delays and change orders during construction — and disgruntled clients. Will Giesey and his team are changing that situation through careful communication, new processes, and using change orders negotiated by Sales during the design process to set client expectations and streamline the Production process. In this episode, Will brings along his Production Manager Ryan Stiffney to explain the process to Tim and Steve. Will founded Bellweather Construction in 2002 in Philadelphia, PA. He earned his MBA from Temple University’s Fox School of Business and studied fine art at Lawrence College, including concentrations in design and architecture. He holds multiple certifications with the National Association for the Remodeling Industry and other related credentials. Ryan worked in the trades through high school and college. Ryan became Bellweather’s production manager in 2017 and handles internal sales-to-production project hand-offs, client communication, and trade partner relationships. By introducing the idea of a core scope of work, with change orders occurring during the design process, Bellweather has been able to cushion the blow of escalating prices on their clients while maintaining margins. Get the details on how they make it work, including: The importance of communication Who should sign off on the contracts and why How to explain it to clients Why it works to vet good clients The three phases of change orders Why talk isn’t cheap — or free And so much more……

The Tim Faller Show

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Choosing Estimating Software with Jef Forward – [Best of The Tim Faller Show] 39:05

cách đây 42 weeks trước39:05

39:05

Estimating accurately is critical to the success of any remodeling business. As you grow your business or hand off estimating to an employee, having the right system in place is paramount. It can feel like an overwhelming decision — there’s so much software available. The wrong decision will cost you lost revenue, but even worse — lost time. Fortunately, there’s a simple strategy to help you navigate this very important decision. In this episode, Jef Forward talks about estimating software with Tim and Steve. He’s worked with several estimating software packages and systems over the years, and shares what he’s learned. Jef Forward is the founder of Forward Design Build Remodel in Ann Arbor, MI. For more than 20 years, Jef has performed every role within the company, including designer, laborer, carpenter, bookkeeper and estimator — you name it, he’s done it. Now with 24 employees, Jef has two full-time estimators. Start your decision-making by looking at two factors — getting the estimate itself right and how the program’s output will be presented to someone other than the estimator — especially your clients. The first step is to not look at any software, Jef says. You can get distracted by all the bells and whistles of new programs and miss whether it will really work for you. He talks about the vetting process, what it can do for your estimating, and some of his favorite software choices, including: How to create a Process & Needs document Integrations with other programs Deciding on must-haves and nice-to-haves Mixing and matching vs. all-inclusive systems Not looking for quick fixes Evaluating and testing Who to involve in making choices The fine art of guessing What to do by hand vs. what’s automatic Slicing and dicing information Client presentations and reports And more … Choosing the right estimating software for your company depends on many factors, but the work done up front will ensure you’re not saddled with a system that doesn’t fit. Taking the time and involving the team will help you make the right pick.…

The Tim Faller Show

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Managing Growth Effectively with Kevin Schultz – [Best of The Tim Faller Show] 37:18

cách đây 43 weeks trước37:18

37:18

There are many things that can destroy a company. Recession, pandemics, and yes, even growth; especially, if the growth occurs with no planning or control. In the past few years, our economy, and our industry, have grown significantly, and many companies have struggled to keep up. Growth is usually controlled by the amount that a company can sell and subsequently produce. Sometimes it is planned, and sometimes it just happens. If planned, the team can prepare for it and make the necessary adjustments. If it “accidental” or spontaneous, often the production team gets caught with too much work and not enough time or personnel. So, what is the key to effectively manage growth? Kevin Shultz, Vice President of Revision LLC outside of Minneapolis, joins Tim and Steve in this episode to talk about how he and his team have managed tremendous growth at Revision. As a 28-year veteran of construction and residential remodeling, Kevin brings an immense amount of knowledge to the team at Revision, where they have recently celebrated their 10th year in business. Tim, Steve and Kevin talk more about: Background on Revision LLC (number of employees, average project size, etc.) The growth Revision has experienced over the past 5-10 years. Was growth planned or accidental, or spontaneous? Managing and controlling Sales out-selling the Production team’s capacity to produce. Forecasting tools for jobs coming through sales. Changes made in production to anticipate and prepare for growth. And More……

The Tim Faller Show

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Breaking Down Barriers: Women In Construction with Peyton Atchison and Solveig Haugland – [The Tim Faller Show] S5 E25 44:21

cách đây 44 weeks trước44:21

44:21

The Tim Faller Show aims to shine a spotlight on the diverse efforts within the remodeling industry. Today, we are joined by two accomplished production managers, Peyton Atchison and Solveig Haugland, as they share their inspiring journeys to becoming project managers. Peyton is a project manager at Adams Company, a women-owned and operated remodeling firm in Austin, TX. She began her career in construction with Adams Company just two years ago. In her role, she oversees everything from estimating and ordering to scheduling and client relations. Despite entering the industry with no prior construction knowledge, Peyton has embraced the challenge and thoroughly enjoys learning every aspect of her job. She believes that anyone can succeed in real estate with the right mindset and dedication. Passionate about making the construction industry appealing to other women, Peyton emphasizes the importance of representation in the field. Solveig Haugland is a Project manager at Adams Company located in Austin, Texas. She works hard at using her design background in her role as Project Manager bringing a new perspective to the work. Peyton, Solveig, Tim, and Greg talk more about Biggest challenges when starting in the construction industry? What could an owner do better to really help a new person flush in this role/ And more……

The Tim Faller Show

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The Dumpster Stops Here! Strategies for Keeping Clients Happy with Vaughn Royer – [The Tim Faller Show] S5 E24 34:10

cách đây 45 weeks trước34:10

34:10

Imagine you’ve just finished a job, and as you move the dumpster, it damages the client’s driveway. On the Tim Faller Show today, Vaughn Royer shares his strategies for keeping clients happy by taking steps to prevent these giant steel containers from causing any property damage. Vaughn Royer is the Production Manager at Caine+ Company located in Scottsdale, AZ. He is a seasoned professional in the industry with over 10 years of experience. Through Vaughn’s expertise, he helped drive quality, profit, and client/employee satisfaction to the high standard that Caine + Company has today. Vaughn, Tim, and Greg talk more about: Challenges with dumpsters on driveways Actions to protect the client’s property And more……

The Tim Faller Show

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Part 2 of Español Track at JLC Live with Paola Enriquez – [The Tim Faller Show] S5 E23

cách đây 46 weeks trước

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Today on The Tim Faller Show, an exciting conversation with Paola Enriquez. This is part 2 of the engaging discussion that Tim and Greg had with her on Season 5 Episode 3 . In the previous episode, Paola talked about the upcoming Spanish-speaking training at JLC Live. Now, Paola will share her thoughts on how the training went at JLC Live. Paola Enriquez is the conference education manager at JLC LIVE Residential Construction Show. She is part of a standout team that has successfully put JLC LIVE together for 28 years. She gets to oversee all Conference classroom education at the show, and most recently, spearheaded their new JLC LIVE En Español program. Paola enjoys connecting with people and making a difference. She is an active member in her community and volunteers for numerous causes by lending her bilingual and leadership skills to GED En Espanol, Financial Peace University in English, Paz Financiera in Spanish and Apartment Life, to name a few. Paola has been part of the JLC LIVE team since 2022. Paola, Tim, and Greg talk more about: Topics discussed during the Spanish-speaking track Demographic of the participants Any challenges? And more……

The Tim Faller Show

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How to Make Sure the Client Knows What They’re Getting with Chris Landis – [Best of The Tim Faller Show] 32:42

cách đây 47 weeks trước32:42

32:42

Do you have a way to be sure that your clients understand the scope and plans of the services you offer? Simply asking for their signature on future plans does not necessarily guarantee that they understand what it is they are signing. Like many of the topics discussed on this show, there is no magic answer to ensuring that a client is aware and knowledgeable about the services they may want or are receiving. Host Tim Faller suspects that it is important to educate based off of the entire sales and production processes, so he speaks with guest Chris Landis to search for some answers. Chris is the Co-Founder and Principal of Landis Construction , and is a member of the American Institute of Architects (AIA). After graduating with an MA in architecture from Columbia University, he worked with Fortune 500 companies. He served two terms on D.C.’s Historic Preservation Review Board and is a past president of the DC chapter of the National Association of the Remodeling Industry. Tim, Steve and Chris talk more about: Starting this process Creating a budget range Steering away from making assumptions And more……

The Tim Faller Show

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Enriching Trade Schools Through Industry Partnerships with Gregg Helmich – [The Tim Faller Show] S5 E22 45:59

cách đây 48 weeks trước45:59

45:59

The future of remodeling hinges on the next generation of skilled workers. Tim has previously engaged with teachers who mentor young people in the trades. Our guest today, Gregg Helmich, is one such teacher. Gregg has been instrumental in working closely with students in the trades and has employed unique industry partnerships to enhance the students’ learning experience. Gregg Helmich serves as the Building Trades Instructor at North Iowa Area Community College (NIACC) in Mason City, Iowa, and has held this position for 17 years. He has successfully nurtured over 15 industry partnerships, resulting in donations exceeding $200k. Furthermore, Gregg has celebrated numerous student successes, with former students ascending to leadership positions within companies in less than 1/3 of the normal time. Gregg’s ultimate satisfaction stems from the success of his students. Greg, Tim, and Gregg talk more about: Morton Buildings Partnership How social media impacted the program And more……

The Tim Faller Show

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A Chat with “The Mexican Carpenter” on Spanish Content at JLC Live with David Parraguirre – [The Tim Faller Show] S5 E21 40:48

cách đây 49 weeks trước40:48

40:48

Today on the Tim Faller Show, Tim and Greg are joined by David Parraquirre, a presenter at JLC Live this year. They discuss the abundance of skilled craftsmen in the Latino world, particularly in the metro areas where many sub trades comprise diverse cultures. David also provides a recap of the JLC Live Spanish Speaking program. David Parraguirre is the Owner and founder of Pro Builder Solutions and Mexicancarpenter.com. He is based out of the DMV area roughly 20 minutes from the nation’s Capital and has served his community as a builder for over 20 plus years. David’s work has garnered some notoriety over the years because of his extraordinary attention to detail. You can see some of his remarkable content on social media by simply searching @themexicancarpenter or going to mexicancarpenter.com and learning more about what he does. David, Tim, and Greg talk more about: JLC Live Spanish Speaking program Barriers that need to be broken And more……

The Tim Faller Show

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Talking About Constraint Management with Chris Peterson – [Best of The Tim Faller Show] 31:19

cách đây 50 weeks trước31:19

31:19

The production professionals that we work with in our Roundtables Peer Group Program for Production Managers are creatively solving problems and finding new ways to manage jobs. Whether it is motivating their teams, finding new way to drive profit or measuring dollars with a new metric, sometimes we just hear about a cool idea. During our fall meetings, we heard a few new concepts and strategies that we wanted to learn more about. Therefore, in the spirit of talking with people that are solving challenges, we welcome back a former guest, Chris Peterson, VP of Production at Schloegel Design Remodel in Kansas City, MO to talk more about how he and his team address and handle constraint management. Chris has been with Schloegel for 24 years and has served in every role on the production side of the business. Three years ago, Chris and his business partner, Charlie Schloegel, purchased the business, which just celebrated 40 years in business! Tim, Steve and Chris talk more about: Background and description of Schloegel Design Remodel (size of team, type of work, etc.) What constraint management is and how Schloegel handles it. How you spot the constraint and what to do when you know where it is. Does the constraint ever really go away? Being proactive with constraint management. And more……

The Tim Faller Show

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The Basics of Real Change with Doug Howard – [Best of The Tim Faller Show] 38:19

cách đây 51 weeks trước38:19

38:19

Change can be very elusive. Podcasts, seminars, books, classes, webinars, virtual classes all give us great ideas for improving processes. But how many actually take root and become what we do as a regular habit or process? Maybe we just don’t know how to change, so we substitute other activities. In a recent training, guest Doug Howard of Remodelers Advantage discussed LEAN with a company and one of the concepts that he outlined may be beneficial to us all. Doug is an experienced leader, entrepreneur and business consultant with over 25 years of success in leading organizations, starting new companies and assisting client businesses as they start-up, grow or transition. Doug joined Remodelers Advantage as Director of Consulting Services in 2017, and now specializes in helping remodeling company owners develop strategic plans, streamline processes, improve profitability, and navigate growth. Tim, Steve and Doug talk more about: The principles of LEAN The value stream map Creating a successful flow of communication And more……

The Tim Faller Show

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The Secret to Successful Bonuses and Incentives with Doug Panozzo – [Best of The Tim Faller Show] 38:50

cách đây 52 weeks trước38:50

38:50

Today on the Tim Faller Show, Doug Panozzo joins the show. Doug shares the many facets of incentives and ways he has been successful in motivating his team. Doug is the production manager at Hogan Design and Construction and joined their team in 2017 after several years managing projects for a technology company. He brings leadership, communication, organization, and attention to detail to his job and we hear all about it in this episode. Tim, Steve and Doug talk more about: Creating a bonus structure What it means to have a winning team Setting realistic schedules for success The Project Manager Bonus Structure Document (PDF) And more……

The Tim Faller Show

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Production System Shifts with Tim Faller and Steve Wheeler- [Best of The Tim Faller Show] 44:19

cách đây 1 year trước44:19

44:19

Today on the Tim Faller Show, Tim and Steve go solo to discuss production system shifts and the changing world of the lead carpenter and project manager. Tim talks about the most significant challenge facing the remodeling industry: increasing sales with the lack of skilled labor. The challenge comes from controlling growth with a limited number of people to handle that growth. This is causing many companies to reevaluate their project management systems. Tim and Steve talk more about: Lead carpenter systems Changes in the remodeling industry Hybrid systems And more……

The Tim Faller Show

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Bridging the Gap: Collaborative Approaches to Industry Education with Jake Carter – [The Tim Faller Show] S5 E20 41:36

cách đây 1 year trước41:36

41:36

On today’s episode of the Tim Faller Show, Jake Carter is a guest to discuss how the construction industry can address the challenges of a shortage of skilled trades workers and a lack of training opportunities. Jake advocates for a collaborative approach within local communities, with support from regional and/or national partners. Many local Home Builders Associations (HBAs) are playing a crucial role by offering scholarship programs to attract young people into the trades. Jake is currently exploring how Habitat can provide hands-on training through its volunteer program, where volunteers can complete most of the labor on construction sites. Jake Carter started working with Kitsap Habitat 5 months ago. They are based in Bremerton, WA, and serve Kitsap County through our affordable new home construction. Jake has 12 years of experience in a variety of roles in property management, development, and construction, with his core competencies being in project management. Jake came to Kitsap Habitat with a desire to scale their home-building production to better serve our community. Along with his role at Habitat, Jake is passionate about recruiting and educating new tradespeople as he sees a direct correlation between housing affordability and the trade shortage. Jake is on the board of the Kitsap Building Association and co-chair of our Workforce Development Committee. Jake, Tim, and Greg talk more about: Experiences with volunteers How Habitat works with trade schools to give the students real-life experience And more……

The Tim Faller Show

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The Importance of Gender Inclusion with Emma Kraft – [Best of The Tim Faller Show] 33:18

cách đây 1 year trước33:18

33:18

We welcome guest Emma Kraft to the show to discuss the struggles of bridging the gap in a male-dominated field as both a woman and a daughter. Emma Kraft is the President of Kraft Custom Construction, Inc. , located in Salem, Oregon. The company was started by Emma’s father, Robert Kraft, in 1982. In 2001, he made a conscious decision to down-size the company and focus on completing fewer, higher revenue-producing projects. Kraft is a design/build company that does remodeling, additions, and historic restoration work. Tim, Steve, and Emma talk more about: Biases against women in construction Some of the challenges exclusive to women How others can help bridge this gap And more……

The Tim Faller Show

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Hiring an Estimator with Chris Fox – [Best of The Tim Faller Show] 37:31

cách đây 1 year trước37:31

37:31

We are pleased to welcome Chris Fox today to discuss the process of hiring an estimator in the remodeling industry. Chris Fox is the Sales and Design Manager at Fox Home Innovations located in Manhattan, Kansas. As the company’s Director of Design and Sales, Chris is heavily involved with the management of all design projects from inception to completion. Additionally, he actively cultivates and manages leads, working tirelessly to find new projects and business for the team. Tim, Steve and Chris talk more about: What can prompt the need for an estimator Creating clear expectations The benefits of prioritizing estimating And more……

The Tim Faller Show

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The Art of Teaching with Paul Cardis – [Best of The Tim Faller Show] 37:58

cách đây 1 year trước37:58

37:58

Today on the Tim Faller Show, Paul Cardis of ON3, joins the show to discuss the enormous challenge of proper staffing in the remodeling industry and how proper education, teaching, and coaching can expand the pool of qualified employees and help you retain current ones. Paul states that one of the most effective methods of “training” is to combine digital learning with live mentorship.AI technology allows for this by allowing for the creation of customized learning paths for individual employees. Paul Cardis is the co-founder and acting CEO of ON3 in Madison, WI. Paul came up with the idea for On3 following the sale of his previous company Avid Ratings. His goal was to solve a pervasive problem within the industry – creating a mobile, AI-based source of truth for construction knowledge serving builders, remodelers, and trade contractors. Paul, Tim, and Steve talk more about… Fixing the staffing challenges with training and coaching Using a combination of AI with personal mentorship for the most effective training, teaching, and coaching How to apply learning science to training and coaching And more……

The Tim Faller Show

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Preconstruction with an Independent Designer with Sarah Walker – [The Tim Faller Show] S5 E19 39:48

cách đây 1 year trước39:48

39:48

In today’s competitive business world, preconstruction is a crucial process that can make or break a company’s success. Tim and Greg, in their numerous podcasts, have shared valuable insights on how companies can achieve better results by improving their preconstruction process. One of the key factors, they point out, is having in-house designers, which allows for efficient management of the process. However, what if you use subcontracted designers? To address this, Sarah Walker is joining the show today to share her perspective as an outside designer. Sarah Walker is the owner and principal designer of Nuance Interior Design in Seattle, Washington. She has close to 20 years of experience specializing in luxury and sustainable interior design, holding degrees in interior design, business, and art, as well as certification in construction management. Her full-service design studio is committed to streamlining the process through detailed construction documents, cutting-edge software, and collaboration with trades. Nuance’s showroom features 3,000 square feet of sustainable cabinetry, finishes, fixtures, window treatments, and furniture exclusively available to clients. Sarah’s award-winning, sophisticated interiors have been published locally and nationally. On a personal level, Sarah was born and raised in Dubai and loves to bring a global and holistic point of view to her projects. Sarah, Tim, and Greg talk more about: Why use outside designers Design schedules and impact on the contractor And more..…

The Tim Faller Show

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The CG&S Way with Sara Hadden and Nathan Morris – [The Tim Faller Show] S5 E18 37:04

cách đây 1 year trước37:04

37:04

Nathan Morris and Sara Hadden, seasoned professionals from CG&S Design Build, have crafted a unique approach to processes that helps management control the way things are done, named the CG&S Way. Tim and Greg delve into the origins of this innovative system and how these experts garnered widespread acceptance. Sara Hadden is the Design Manager at CG&S Design Build, located in Austin, Texas. Sara and Nathan have both worked for CG&S for 10 years. Sara started as a project architect and was given the opportunity to manage the Design Studio about 5 years ago. Nathan and I were instrumental in bringing The CG&S Way to fruition. Nathan Morris is the Production Manager at CG&S Design Build in Austin, TX. CG&S is a Residential Design-Build Firm that has been in business for over 65 years and is focused more on renovations than new builds. Nathan has been with the Company for 10 years this year. He started out as a Project manager and moved into the Production Manager role 7 years ago. Sara, Nathan, Tim, and Greg talk more about: Process that created the CG&S Way Results from the CG&S Way And more……

The Tim Faller Show

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A New Twist on the 4-Day Work Week with Erich Van Cleave – [The Tim Faller Show] S5 E17 26:27

cách đây 1 year trước26:27

26:27

The four-day workweek is becoming a popular trend for companies, especially with the younger generation joining the workforce. While there are arguments for and against this idea, today’s episode features Erich Van Cleave discussing how his company has given a unique twist to the four-day workweek. Tune in to discover how this approach can benefit both employees and the organization. Erich Van Cleave is the owner of Van Cleave Construction, Remodeling, & Design, located in St. Joseph, MO. Erich founded the company in 2006 where he wore all of the hats, including a tool bag, producing around $250k their first year. Today, Van Cleave has a team of 15 offering design build and construction services producing just north of $3m. The average tenure for our team is just over 7 years. Erich, Tim, and Greg talk more about: Implementation of a four-day workweek Benefits and challenges of the change And more……

The Tim Faller Show

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Calculating Capacity in Production with Chris Peterson – [The Tim Faller Show] S5 E16 41:23

cách đây 1 year trước41:23

41:23

Determining the right amount of work for a company can be a challenging task. The industry has tried to define it, but each company has different budgets and employees who may not work at the same pace. Additionally, the completeness of job packets or job information provided by sales/designers can vary greatly in any company. One employee may be more thorough than another. So, what’s the solution? In today’s discussion, Chris Peterson will talk about how Schloegel Design Remodel measures its capacity. Chris Peterson, MCR, CRPM, CLC, is a Co-Owner of Schloegel Design Remodel. The award-winning Kansas City-based design-build firm focuses on creating the ultimate client experience during every project. Chris started his career as a craftsman and continued to climb the ranks with his attention to detail, management skills, and love of the industry. Chris has served as president of NARI Kansas City, actively participates in Remodelers Advantage, and persistently advocates for industry growth through NARI’s Future Fund program. Another of Chris’s greatest passions is BBQ! He actively competes in Kansas City competitions and has brought several awards home. He loves to spend time with his wife and two daughters, as well as his 16-month-old granddaughter. Chris, Tim, and Greg talk more about: What is VPW Any pushback from the team How to track the information And more……

The Tim Faller Show

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The Whiteboard: Onsite Visual Communication with Tim Faller and Greg Woleck – [The Tim Faller Show] S5 E15 30:52

cách đây 1 year trước30:52

30:52

In a world where technology is constantly evolving, it’s easy to overlook the power of traditional communication tools. Take the humble whiteboard, for example. It may seem outdated, but it’s actually a highly effective tool for remodeling companies. Tim and Greg discuss why whiteboards could be a good choice for any team looking to communicate effectively. By using a whiteboard, scheduling becomes a visual experience that can be shared with clients on job sites. Tim and Greg talk more about: Uses of a whiteboard in remodeling and other industries Personalizing your whiteboard to your company And more……

The Tim Faller Show

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Capacity Beyond Demand with Chris Fox – [The Tim Faller Show] S5 E14 42:48

cách đây 1 year trước42:48

42:48

On today’s episode of The Tim Faller Show, Chris Fox is joining us as the guest to talk about the concept of Capacity Beyond Demand. In order to maintain a good budget and client experience, it is important to determine the capacity of each department, as having an over-capacity department can lead to a decrease in both. Chris Fox will explain how his company, Fox Home Innovations, uses this approach and its positive impact on the business. Chris Fox owns Fox Home Innovations, LLC, located in Manhattan, KS. Chris founded the company in 2009 and currently manages the Sales Department. He and the rest of our Leadership Team want to hit their big goal of 90% self-performed Revenue by 2026. Chris, Tim, and Greg talk more about: What are the benefits for a business (owner) to have this as a principle of practice? Is there any way to measure capacity? And more……

The Tim Faller Show

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Going From Employee to Being the Owner with Ray Hornsby – [The Tim Faller Show] S5 E13 33:22

cách đây 1 year trước33:22

33:22

During Episode 21, Tim had a conversation with Ray Hornsby about his journey from being a Lead Carpenter to becoming a Production Manager. Ray is among the few who have successfully made this transition. He has moved up the growth track and is now the proud owner of Hopkins and Porter Construction located in Potomac, MD. The shift from being an employee to becoming an owner, or even just a Production Manager to an owner, can be quite challenging. Ray, along with Tim and Greg, discuss the process of purchasing the company and how the employees reacted to this change. Ray Hornsby is the General Manager at Hopkins & Porter, a construction company located in Potomac, MD. Ray’s career in construction began in the late 70s in West Virginia and North Carolina. In 1986, Ray joined Hopkins & Porter as a carpenter and worked his way up to lead carpenter, project manager, production manager, and eventually, the general manager. In 2015, Ray became the owner of the company, after purchasing it. Ray, Tim, and Greg talk more about: How did other employees respond? What worked well that you would recommend to other business owners who may want to sell to an employee? What advice would you give to employees who aspire to own the business they work for?…

The Tim Faller Show

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Scheduling From Sales Through Completion with Eric Bain – [Best of The Tim Faller Show] 32:30

cách đây 1 year trước32:30

32:30

Scheduling has been a challenge for everyone over the last few years. Scheduling individual jobs is a challenge by itself but adding the sales design process, the job set up, and then the job itself makes the challenge grow exponentially. Getting the sales design process scheduled is a growing trend in an effort to more accurately predict the start dates for clients. This process involves gaining the buy-in from designers, sales, and production which can be a daunting task. Our guest today is navigating these waters with success and is here to share his experiences with our listeners. Eric Bain is the project manager of Innovative Construction and oversees projects as well as handles client relations. He previously worked for the City of Vail where he sharpened his site inspection, landscaping and heavy equipment skills. Tim, Steve and Eric talk more about: Working alongside sales and design teams Utilizing a master schedule Dealing with issues regarding supplies And more……

The Tim Faller Show

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Family Matters Part 2: Firing Family! with Craig Deimler – [The Tim Faller Show] S5 E12 35:41

cách đây 1 year trước35:41

35:41

Continuing last week’s episode, Join Tim, Greg, and Craig Deimler as they delve into the sensitive topic of firing family members. Learn about the common reasons why letting go of a relative may become necessary and discover invaluable tips from Craig on how to evaluate their performance impartially. Craig also gives advice on how to keep work-related issues from spilling into your personal life so that you can maintain healthy boundaries. Craig Deimler is a Remodelers Advantage Roundtables Facilitator and salesperson for ALCO Products. Craig has been working in the industry since he was 12. He worked at my father’s company (located in Pennsylvania) first as a laborer, then carpenter and lead carpenter. In 1994, Craig joined the company full-time and headed the sales and design side of the company. I assumed the role of president and CEO in 2008. Shortly after this, Craig started facilitating Remodelers Advantage after being a member for many years before that. In 2019, he decided it was time to close the company and move on to something that was not full-scale design/build. Craig, Tim, and Greg talk more about: Ramifications for firing a family member. Reasons for dismissing a family member. And more……

The Tim Faller Show

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Family Matters Part 1: Hiring Family – [The Tim Faller Show] S5 E11 37:31

cách đây 1 year trước37:31

37:31

Family members can sometimes bring valuable skills to a company that can help improve it. However, in some cases, it can be seen as favoritism by the owner (usually a parent), who tries to get their son, daughter, or spouse to take on a role without having the necessary skills or qualifications. While hiring family members can be a successful strategy for building a profitable business, it is important for business owners to ensure that their family members have the skills and the support of other employees. In today’s episode, Craig Deimler will share his experiences running a family business and provide some advice on making such hires successful. Craig Deimler is a Remodelers Advantage Roundtables Facilitator and salesperson for ALCO Products. Craig has been working in the industry since he was 12. He worked at my father’s company (located in Pennsylvania) first as a laborer, then carpenter and lead carpenter. In 1994, Craig joined the company full-time and headed the sales and design side of the company. I assumed the role of president and CEO in 2008. Shortly after this, Craig started facilitating Remodelers Advantage after being a member for many years before that. In 2019, he decided it was time to close the company and move on to something that was not full-scale design/build. Craig, Tim, and Greg talk more about: Separation of work and family life How can family employees impact the morale of other employees? What should a business owner do if they want to hire family members? And more……

The Tim Faller Show

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Onboarding a New Team Member with Geoff Clark – [The Tim Faller Show] S5 E10 36:09

cách đây 1 year trước36:09

36:09

On today’s episode of the Tim Faller Show, Geoff Clark will join us to talk about the topic of onboarding new hires. He will share the story of how he and the team at Mac Renovations decided to improve their old hiring process and will walk us through the new onboarding process they have implemented. The episode will also cover the benefits of their new approach and how it has positively impacted their new hires. Geoff Clark is the Production Manager at Mac Renovations located in Victoria, British Columbia, Canada. He has been with Mac Renovations for almost two years, and in the production manager role for a year and a half. An accomplishment he is proud of is successfully making the transition from field to office. A piece of that success was the onboarding that Geoff was put through for the position. Geoff, Tim, and Steve talk more about: How the onboarding process changes for each position And more……

The Tim Faller Show

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Design and Production: Can we really get along? with Morgan Thomas and Candice Rania – [Best of The Tim Faller Show] 45:36

cách đây 1 year trước45:36

45:36

On this episode of The Tim Faller Show, Candice Rania and Morgan Thomas join the show to answer the question: Can design and production get along? While the production and design teams have the same overall goal of completing a project that will delight their clients, they do it differently. Morgan and Candice talk about their struggles with time constraints, delays, and change orders and how they developed new processes that involve team reviews with proposed estimates to ensure each department has the proper budgets and limit unexpected client costs. Morgan Thomas started at Leff Design Build in Sonoma County, California 5 years ago as a project manager and was then promoted to her current role as the production department manager. She is excited and proud of her team’s input to the project’s budget, which she thinks has created an improved sense of ownership among her coworkers. Candice Rania is the pre-production manager at Leff Design Build and works closely with Morgan. Tim, Steve, Morgan, and Candice talk more about Integrating production and design and how that creates a better customer experience Evaluating current methods and creating new processes can lead to better businesses. And more……

The Tim Faller Show

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Client Experience: It’s what they feel, not what we do! – [Best of The Tim Faller Show] 38:52

cách đây 1 year trước38:52

38:52

On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do salespeople have a major role in the client experience, but the production team and lead carpenter do as well. Tim and Steve talk more about… Establishing a client experience vision statement The importance of a pre-construction meeting in providing an excellent client experience And more……

The Tim Faller Show

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A Fond Farewell with Steve Wheeler – [The Tim Faller Show] S5 E9 35:14

cách đây 1 year trước35:14

35:14

On today’s episode of the Tim Faller Show, we say goodbye to Steve Wheeler, who has been a Co-Host of the show since its inception. Steve shares his journey in the remodeling industry and how he started his own company. Additionally, Steve takes a trip down memory lane, reflecting on his time spent being part of the podcast. Steve is the Executive Director of Roundtables for Remodelers Advantage. In this role, Steve oversees new membership sales and enhancing the Roundtables member experience to help them reach their financial and personal goals. Prior to joining R/A, Steve spent 12 years as a remodeling business owner in Wilmington, Delaware. Steve, Tim, and Greg talk more about: What Steve enjoyed most about remodeling Steve’s remodeling horror stories And more……

The Tim Faller Show

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Getting to Know Our New Co-host with Greg Woleck – [The Tim Faller Show] S5 E8 27:30

cách đây 1 year trước27:30

27:30

We are thrilled to introduce our new co-host, Greg Woleck! As most of you may already know, Tim Faller will be retiring in September of 2024. Therefore, Greg will be joining us as a co-host and will eventually take over the podcast after Tim’s retirement. In this episode, Greg talks about his background in production and shares his vision for the future of Remodelers Advantage’s production programs. We would also like to take this opportunity to thank Steve Wheeler for his outstanding contribution to the Tim Faller Show! Greg Woleck is a Production Consultant at Remodelers Advantage after joining RA in September. Greg lives in Bethel, Connecticut. He started as a bags-on career carpenter and evolved into management, first as a Lead Carpenter and then learning production management through site supervision, project management, sales, and estimating. Greg’s most recent experience has allowed him the great opportunity to work with other companies as a consultant, share his experience, and be their resource to help make their processes and systems better. Greg, Tim, and Steve talk more about: Greg’s experience with emerging technologies Some of Greg’s horror stories during his time as a Lead Carpenter And more……

The Tim Faller Show

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Change Orders: Getting the Coding Right with Trevor Robertson – [The Tim Faller Show] S5 E7 31:17

cách đây 1 year trước31:17

31:17

On today’s episode of the Tim Faller Show, we welcome Trevor Robertson from Innovative Design Build, who will talk about how he uses change orders and how they are coded for cost accounting. Trevor is the Project Manager who oversees the process and communicates the changes with the accounting team. He will also discuss how he handles errors in the change orders. Trevor Robertson is the Project Manager at Innovative Design Build located in Atlanta, Georgia. From a young age, Trevor enjoyed building, fixing, and creating. As he grew up, he realized just how powerful being able to turn a concept or idea into something tangible is. With years of experience under his belt, he joined Innovative Design Build in 2018, where he is still working today. His professional superpower is planning, then replanning when the plan changes! Trevor, Tim, and Steve talk more about: How do you code materials, labor, etc. How are change orders created and entered into the system? What are the results of this process? And more……

The Tim Faller Show

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The Value of Purchase Orders with Ian Schwandt – [The Tim Faller Show] S5 E6 35:07

cách đây 1 year trước35:07

35:07

On today’s episode of the Tim Faller Show, Tim and Steve are joined by Ian Schwandt to discuss the importance of purchase orders. Although purchase orders have been in use for a long time and are widely used in commercial construction, they are now being increasingly utilized in residential construction as well. Ian sheds light on how TDS Custom Construction implements their purchase orders and how they have helped improve the financials of TDS Custom Construction as well as the production staff. Ian is the Production Manager for TDS Custom Construction in Madison, WI. After starting at TDS as a part-time Estimator in 2020, he moved to full-time in 2021 after getting his new home built to the “done for now” stage. Ian moved to the Production Manager role in 2022 with the focus on developing department-wide financial literacy. Ian is also a Contributing Editor and podcast host for Fine Homebuilding Magazine and a frequent contributor to JLC Magazine. Ian, Tim, and Steve talk more about: Obstacles and challenges of using purchase orders. Why did TDS start using purchase orders? And more……

The Tim Faller Show

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Rebuilding the Pre-Construction Process with Dan Zimmerman and Dan Purnell – [The Tim Faller Show] S5 E5 46:15

cách đây 1 year trước46:15

46:15

One of the most challenging parts of construction is getting the preconstruction part of the job right. Today, on the Tim Faller Show, Dan Purnell and Dan Zimmerman join the show to talk about how they rebuilt this process at Alloy Workshop. Dan and Dan go through some of the red flags they saw before redoing the preconstruction process and how the change has helped the company. Dan Zimmerman co-founded Alloy Architecture & Construction, located in Charlottesville, Virginia. Along with his business partner, Zach Snider, he has been at Alloy throughout all the growing (and shrinking) pains. At Alloy, they’re 100% committed to completing 90% of selections before a signed contract. Dan Purnell is the Director of Production at Alloy Workshop. As Director of Production, the company has seen a turnaround. They had previously seen project duration slippage and GM slippage on all of our projects. They’ve focused on creating a comprehensive pre-production process so all selections, purchasing, etc., are complete before mobilization. This has shown much better performance regarding schedule and GM% slippage. Tim, Dan, Dan, and Steve talk more about: Step by Step on how Alloy rebuilt the preconstruction process Results from the change And more……

The Tim Faller Show

1
Scheduling to Overhead with Billy Dodd – [The Tim Faller Show] S5 E4 35:30

cách đây 1 year trước35:30

35:30

Today, on the Tim Faller Show, Billy Dodd shares his insights on accounting for overhead costs in projects based on the expected time of completion for each project. Billy explains how his team uses this approach to manage overhead and execute projects efficiently. He also highlights how he applies the same principles to multiple projects simultaneously. Billy Dodd is the Project Director/Sales and Design Consultant at Blue Ribbon Residential Construction. He has been with Blue Ribbon for about a year. Billy comes from a long line of carpenters and entrepreneurs and ran his own construction business for about 8 years prior to coming to Blue Ribbon. Having worked in his own company as boss, crew lead, designer, sales rep., estimator, scheduler, project manager, etc., Billy had the opportunity to evaluate projects from numerous angles. Now, at Blue Ribbon, Billy has a more localized role, but his former experiences help him to corroborate realistic schedules with well-researched overhead figures. Billy, Tim, and Steve talk more about: How different job sizes affect the overhead. Importance of good data and analysis of that data And more……

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The Dumpster Stops Here! Strategies for Keeping Clients Happy with Vaughn Royer – [The Tim Faller Show] S5 E24