291 - Speak The Team Language

The Uncharted Veterinary Podcast

The practice manager at this clinic struggles between business operations and team communication. Dr. Andy Roark and Stephanie Goss address a mailbag question from a medical director struggling with a practice manager who excels in metrics but falters in team interaction. Andy and Stephanie dive into the friction often seen between the business and medical sides of veterinary practices, especially in corporate settings. They emphasize the importance of empathy, trust, and good intent, providing actionable steps to bridge the gap between operations and medicine. They also offer strategies for giving positive feedback and fostering a supportive environment. Let's get into this episode... LINKS 🌟 Don’t Miss Out on Uncharted's Anchor Fest! Join the vibrant Uncharted community with our monthly Anchor Fest—an exclusive, members-only virtual event designed to help you excel in practice. Held once a month for about four hours, Anchor Fest features customized workshops, engaging case study activities, and interactive hallway conversations. Next up is July 7th, focusing on "Celebrating and Congratulating the Team." Don’t miss this unique opportunity to connect, learn, and grow with fellow veterinary professionals. Join us at https://unchartedvet.com/event/uncharted-anchor-fest-july-2024/ 🌟 Propel to Success with the Leadership Essentials Certificate! Ready to elevate your leadership game? The Uncharted Leadership Essentials Certificate is your ticket to shaping workplace culture, enhancing patient outcomes, and helping your team thrive. This comprehensive program offers 8 hours of on-demand CE, covering seven crucial building blocks for confident and effective leadership in today’s dynamic veterinary landscape. Whether you’re at the start of your leadership journey or looking to sharpen your skills, this certificate will equip you to lead high-performing, collaborative teams. Start your transformation now at https://unchartedvet.com/certificates/. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag