John Formica, The "Ex Disney Guy"

Topsail Insider

Today, we’re talking to John Formica, the “Ex Disney Guy”! John, known as "America’s Customer Experience Coach," is a sought-after speaker and business coach who draws on his extensive experience with Disney to help organizations create magical customer experiences and dynamic workplace cultures. He offers insights into Disney's leadership, hiring practices, and team-building strategies to help businesses stand out, engage their staff, and build lasting customer loyalty. John's engaging and entertaining presentations aim to inspire organizations to implement Disney-like excellence and create memorable customer experiences.

Website: https://johnformica.com/
He’s also written a Book: Making the Customer Experience Magical Now!
Look for John’s seminars in the Topsail area with Cape Fear Community College’s Small Business Center in conjunction with the Topsail Chamber of Commerce and Tourism.
Find and Follow John Formica on Facebook, Twitter, YouTube, and LinkedIn!
Topsail Insider is Sponsored by Saltwater Resort & Suites - Topsail Island’s premier luxury hospitality experience! Book your beach getaway today at SaltwaterTopsail.com or call [phone]!
Topsail Insider is also Sponsored by Surf City Line! Come out for Beachin’ Bowls, Margaritas, Live Music, and enjoy your meal on their top deck with Ocean Views!
Visit SurfCityLineNC.com for their full food, bar, and brunch menus!
Topsail Insider is edited by Jim Mendes-Pouget | [e-mail]
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Chương

1. Topsail Insider Intro and Coming Up! (00:00:00)

2. Sponsor - Saltwater Suites (00:00:45)

3. Sponsor - Surf City Line (00:01:41)

4. Introduction to John Formica, The “Ex Disney Guy" (00:02:41)

5. Personal Background - Path to Disney (00:04:23)

6. John’s Experience with Disney’s Hiring Process (00:11:21)

7. Moving to Orlando and Proposing (00:15:57)

8. Opening 16 New Hotels and Customer Experience Achievements (00:18:14)

9. Disney’s Success Model - Leadership Strategies (00:26:16)

10. Testing Disney Model and Rescuing NC Hotels and Assisted Living Company (00:31:37)

11. Moving from Employee to Speaking, Coaching, and Training (00:39:47)

12. Services Offered: Keynotes, Seminars, Workshops, Training, and Coaching (00:41:09)

13. People Pay More for a Better Experience (00:45:30)

14. The Right Fit for Coaching - 4 Criteria (00:49:38)

15. Other Topics Covered (00:52:27)

16. John’s Book - Making the Customer Experience Magical Now (00:56:16)

17. Subscribe to John’s Blog/Newsletter, The Magic Minute (00:58:52)

18. Future Plans and Final Thoughts (01:01:19)

19. Contact Information (01:06:27)

20. Topsail Insider Closing (01:07:15)