We Interviewed the Owner of Our Favorite Coffee Shop - 02/28/2024

Valor Coffee Podcast

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Side Track in Opelika, Alabama is one of our favorite places in the world. Period. What David Bizilia has built in this incredible place is truly unmatched by many service experiences we've seen, and it was all accomplished by one of David's core philosophies: serving his guests in a cafe format the same way he would if they walked through the door of his home. We welcome David back to the progrum for a second time to talk hospitality and service, and we gush over how awesome he is...just a little.
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00:00 Introduction
08:04 Side Track's Story
19:59 Lessons from the early days
26:56 How do you translate the culture of sidetrack to your employees?
35:35 Pay What You Want
40:10 Saying "No"
46:39 Raising Leaders through instilling values
53:13 The little things
57:50 Hiring regulars only