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Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY
Manage episode 276153670 series 2797392
In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words.
After a fantastic experience with Overstock.com, she helps our audience understand the importance of making a customer feel like they matter, and that often products and services are much more to a client than just tangible things. The opposite held true during a delivery horror story with CEVA Logistics, where she was left feeling unimportant and abandoned.
Give it a listen and let us know how you feel about this one!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
5 tập
Manage episode 276153670 series 2797392
In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words.
After a fantastic experience with Overstock.com, she helps our audience understand the importance of making a customer feel like they matter, and that often products and services are much more to a client than just tangible things. The opposite held true during a delivery horror story with CEVA Logistics, where she was left feeling unimportant and abandoned.
Give it a listen and let us know how you feel about this one!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
5 tập
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