The On-Call Load

Voice of the DBA

For most of us working in technology, I think we understand that if something is broken we might need to work. Not that we have to, or we need to, but we might need to. Perhaps you feel differently, or your company approaches on-call in another way. If so, let me know today how you deal with staff being on-call.

In my career, there are jobs with formal on-call, informal on-call, or even no on-call. In the latter situation, there isn't anyone who is prepared to handle issues outside of normal working hours, but that doesn't mean if management calls you can ignore them. It's that the organization didn't expect issues. I worked in a small company (< 50 people), where we primarily had systems for people who worked in the office, and nothing was running at night (outside of backups). Normally no one knew if there was an issue overnight or on weekends, but I did get called by the owner when he went in one weekend and couldn't receive a fax on our computer system. So I guess I was the emergency-on-call person.

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