01 Arrears Management

What To Say & What To Send In Property Management

Episode 1: What to Say & What to Send in Property Management

In this inaugural episode of "What to Say & What to Send in Property Management," hosts Lee Woodward and Nathan Pensini dive into the essential skills and tools needed for effective property management communication. Lee introduces Nathan, who recently joined Lee Woodward Training Systems and Services after serving as a Director of Property Management. The episode emphasizes the importance of gaining visibility, generating new business, and maintaining compliance while managing properties effectively. Nathan shares insights on what to say and send during critical interactions, particularly in handling arrears. He discusses the value of discovery calls, how to approach difficult conversations with tenants and the importance of documentation and follow-up communication. As the episode wraps up, Lee and Nathan highlight the significance of clarity and mutual expectations in property management processes. Listeners can look forward to insights on technology developments in property management and an upcoming guest property manager in future episodes. Join Lee and Nathan as they embark on this journey to empower property managers with the knowledge and skills they need to excel in their roles.

Supporting Partners

Detector Inspector
Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard.

Connectnow
Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au.

Discover more:

• Next Events
• The Complete Property Management Day