Within Tolerance Episode 239 - Calibration Cubes and Tool Libraries

Within Tolerance

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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Zap joins me this week live in the studio as we dive into our recent experiences and challenges in the machining world. Zap discusses his non-stop travel schedules, including trips to Maryland and California. We talk about fixturing challenges in different materials, the balance of setting proper boundaries, and our continuous journey in achieving optimal machining processes. I recount the hurdles faced while integrating the new U500 machine, highlighting some unexpected setbacks and the incremental improvements over various Speedio generations. We also cover practical advice on anodizing prep, the importance of material stresses and proper fixturing, and the benefits of our new plastics annealing oven.

You can find Phil's AU class here:

https://www.autodesk.com/autodesk-university/class/Templates-Configurations-and-Containers-for-Agile-Prototype-Machining-in-Autodesk-Fusion-2024

Check out Zap's IG @zap.consulting

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Within Tolerance