Handling Support Requests

Workday Gold

This week, Keith speaks with Christian Delcid about the 4th chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Handling Support Requests.”
In this episode of Workday Gold, host Keith Bitikofer speaks with Christian Delcid as they discuss various aspects of supporting Workday, including handling support requests, the importance of change management, and the role of communication in ensuring successful outcomes. They emphasize the need for thorough testing, user involvement in release management, and the significance of building relationships with end users to enhance the overall experience and effectiveness of Workday implementations.
In this conversation, Keith and Christian talk about:
- Handling support requests requires careful consideration.
- Change management is essential to avoid issues.
- Release management should involve end users.
- Integration creation often overlooks key details.
- Communication is vital in support roles.
- End users should be kept informed of changes.
- Building relationships with users enhances support.
- Documentation is crucial for future reference.
- Quick fixes can lead to long-term problems.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, support requests, change management, release management, integration, communication, end users, HRIS, software support