Harnessing AI For Transformative Tech Solutions

Zinnov Podcast - Business Resilience series

Zinnov Podcast - Business Resilience series

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Insights Unlocked

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How Anthropologie gets omnichannel right (and what to learn) 27:29

cách đây 15 ngày trước27:29

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27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

cách đây khoảng một năm trước 22:58

MP3•Trang chủ episode

Key highlights:
• The importance of ecosystem partnerships in the AI era
• Real-world use cases of AI in e-commerce, healthcare, and software engineering
• Innovative approaches to talent development and the future of AI literacy

This episode offers valuable insights for tech leaders, innovators, and anyone interested in understanding how AI is revolutionizing engineering and business processes. Discover how companies are navigating the AI revolution, simplifying complexity for customers, and preparing the workforce of tomorrow.

80 tập

#Tech #MBA #Business #Zinnov #Business Resilience

Zinnov Podcast - Business Resilience series

Harnessing AI For Transformative Tech Solutions

Zinnov Podcast - Business Resilience series

published cách đây khoảng một năm trước

Chia sẻ

MP3•Trang chủ episode

80 tập

#Tech #MBA #Business #Zinnov #Business Resilience

Tất cả các tập

Zinnov Podcast - Business Resilience series

1
Woman In The Mirror | Art Edition w/Jahnavi Phalkey, Science Gallery Bengaluru; Shanthamani Muddaiah, Zinnov, and Yamini Telkar, Zinnov 27:36

cách đây 13 ngày trước27:36

27:36

Imagine a world where creativity isn't just a passion - it's a driving force that disrupts industries, shatters expectations, and sparks bold change. In this powerful episode of Woman in the Mirror , Nitika Goel, CMO of Zinnov, steps beyond tech to dive into the world of women in the arts - a space where innovation and creativity break through barriers. Join Nitika and an incredible panel of trailblazing women, Jahnavi Phalkey, Shanthamani Muddaiah, and Yamini Telkar as they discuss how they navigate the delicate balance between artistic integrity and commercial success. These women aren’t just making art—they’re making history. Discover how they’re rewriting the rules, amplifying their voices, and redefining what it means to be a leader in the creative world. At Zinnov, we believe that creativity fuels innovation, and this conversation will show you exactly why.…

Zinnov Podcast - Business Resilience series

1
Simplify, Innovate, Lead: The Modern approach to Tech and Business 26:24

cách đây 10 weeks trước26:24

26:24

"If you cannot explain something in a simple way, you probably don’t understand it." These words from Kamal Natarajan, SVP of Allstate Technology Solutions, encapsulate the challenge—and opportunity—facing the insurance industry today. Technology has become inseparable from business, but the key to transformation lies not in chasing the latest tech, but in simplifying complex systems to improve customer experiences. In this episode of the Zinnov Podcast: Business Resilience Series, Karthik Padmanabhan, Managing Partner at Zinnov, sits down with Kamal Natarajan to discuss how he is helping transform Allstate into a tech-driven, customer-first organization. With over two decades of experience, Kamal has built high-performing teams, led large-scale digital transformation initiatives, and pioneered AI-driven innovations that are reshaping how insurance operates. He shares his insights on leveraging Gen AI, automation, and digital ecosystems to not just modernize, but humanize the insurance experience. "We don’t lead with Gen AI—we lead with empathy," Kamal explains. He discusses how Allstate is experimenting with AI to create conversational, intelligent voice experiences that guide customers through critical moments, ensuring interactions feel natural and supportive rather than robotic. Beyond technology, Kamal also delves into the cultural shift required for true digital transformation—from empowering engineers to rethink legacy processes to fostering a mindset that values purposeful innovation over complexity. He emphasizes that the future of leadership will not be about technology ownership, but about technology fluency. "The role of technology organizations is going to fade away. Every leader needs to have a strong technology quotient—knowing how to think with a tech-enabled mindset rather than relying on a CIO to do it for them." From reimagining customer engagement to reshaping how insurance is delivered, Kamal’s approach offers a blueprint for companies looking to stay ahead in an era of AI-driven disruption.…

Zinnov Podcast - Business Resilience series

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Woman In The Mirror | BFSI Edition w/Veda Persad, Northern Trust India; Mamatha Madireddy, HSBC Global Service Centres, India; Sirisha Voruganti, Lloyds Technology Centre 43:14

cách đây 14 weeks trước43:14

43:14

In the world of finance, numbers tell stories, but who are the women behind those numbers? The leaders who turn spreadsheets into strategy, setbacks into stepping stones, and challenges into lasting change. Welcome to this episode of Woman in the Mirror: BFSI Edition where our host, Nitika Goel, CMO, Zinnov, is in conversation with three trailblazers — Veda Persad, Country Executive, Northern Trust India, Mamatha Madireddy, Managing Director & Head of HSBC Global Service Centres (GSCs), India, and Sirisha Voruganti, CEO & Managing Director, Lloyds Technology Centre. This isn’t a collection of success stories. It’s an honest exploration of grit, resilience, and sisterhood in one of the most demanding industries. It’s about finding comfort in shared experiences, learning from failures, and understanding that struggle is part of the journey—because it’s through those struggles that we grow and rise. For every leader or aspiring leader who has ever doubted themselves, and for everyone who believes leadership isn’t about fitting in but standing out—this is your moment. Dive into the stories that matter. Because leadership isn’t a destination—it’s the moments you rise above. Welcome to Woman in the Mirror. Tune in now!…

Zinnov Podcast - Business Resilience series

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Woman In The Mirror | Healthcare Edition w/Lene Hylling Axelsson, Novo Nordisk; Kalavathi GV, Siemens Healthineers; Mohua Sengupta, Novartis 33:36

cách đây 23 weeks trước33:36

33:36

Ever wondered what it really takes to lead in healthcare? Not just the strategies and successes, but the quiet moments of doubt, the unexpected triumphs, and the beautiful chaos of balancing it all? In this conversation on Healthcare Leadership, three industry titans take us behind the scenes. Join Zinnov’s CMO, Nitika Goel, as she sits down with three remarkable women: Lene Hylling Axelsson, Novo Nordisk; Kalavathi GV, Siemens Healthineers; Mohua Sengupta, Novartis—leaders who aren’t just driving change in healthcare but transforming the industry. Their stories offer a masterclass in modern leadership. Together, they share battle-tested strategies for navigating boardroom dynamics and building high-stakes operations across continents. What makes their insights so compelling is their honesty about the trade-offs leadership demands. Through reflections on balancing work and life, managing personal sacrifices, and setting boundaries, they provide a practical guide for leaders striving to make an impact while staying authentic in today’s complex global landscape.…

Zinnov Podcast - Business Resilience series

1
The Healthcare Mixtape: CIO & CTO Voices 12:46

cách đây 24 weeks trước12:46

12:46

In this episode of the Business Resilience Series, Healthcare leaders and CIOs discuss how cutting-edge technologies like AI and Automation along with approaches like Telemedicine are transforming the Healthcare industry. From alleviating administrative burdens to enhancing patient care, these innovations are paving the way for more efficient, intelligent hospitals. With insights from industry experts, we explore the critical role of technology in addressing resource shortages, improving patient outcomes, and combating clinician burnout. Tune in to discover how CIOs are at the helm of this digital transformation to reshape the future of Healthcare. Guests: Dr. Luis Taveras, CIO, Author, Lehigh Valley Health Network Girish Venkatachaliah, Chief Technology Officer, agilon Health Hema Purohit, CTO – EMEA, Public Sector & Healthcare, Microsoft Amit Phadnis, Chief Innovation and Technology Officer, RapidAI Michelle Greene, EVP, Chief Information Officer, Cardinal Health…

Zinnov Podcast - Business Resilience series

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Mastering Mission-Critical Customer Success ft. Sarv Saravanan 19:24

cách đây 25 weeks trước19:24

19:24

In an era where cyber resilience can make or break a business, how are Enterprise Software companies adapting their customer success strategies? Dive into this compelling episode of the Zinnov Podcast Business Resilience Series, featuring Sarv Saravanan, Chief Customer Officer at Commvault and Pari Natarajan, CEO, Zinnov. In this fascinating discussion Sarv shares his wealth of experience and provides unique insights into the evolving landscape of customer success. He unveils: Commvault's innovative six-phase customer journey Cutting-edge metrics for measuring customer success beyond NPS The game-changing role of AI in customer self-service and support Strategies for effective partner enablement The integration of product management within customer success As a leader steering a global customer success organization, Sarv offers unique perspectives on leveraging diverse teams to swiftly solve complex customer challenges. Whether you're a tech enthusiast, business leader, or customer success professional, this episode is packed with actionable insights and forward-thinking strategies. Tune in now.…

Zinnov Podcast - Business Resilience series

1
Harnessing AI For Transformative Tech Solutions 22:58

cách đây 30 weeks trước22:58

22:58

In this insightful episode of the Zinnov Podcast Business Resilience Series, Pari Natarajan, CEO of Zinnov, and Vijay Guntur, Chief Technology Officer (CTO) and Head - Ecosystems & Practices at HCL Technologies, explore the transformative impact of AI on the engineering landscape. The conversation delves into how AI is reshaping various sectors and driving innovation across industries. Key highlights: • The importance of ecosystem partnerships in the AI era • Real-world use cases of AI in e-commerce, healthcare, and software engineering • Innovative approaches to talent development and the future of AI literacy This episode offers valuable insights for tech leaders, innovators, and anyone interested in understanding how AI is revolutionizing engineering and business processes. Discover how companies are navigating the AI revolution, simplifying complexity for customers, and preparing the workforce of tomorrow.…

Zinnov Podcast - Business Resilience series

1
Adaptive Leadership, Lasting Impact 18:17

cách đây 32 weeks trước18:17

18:17

In this dynamic episode of the Zinnov Podcast’s Business Resilience Series, Pari Natarajan, CEO of Zinnov, sits down with Krithika Bhat, Chief Information Officer at Pure Storage, for a compelling conversation about leadership and resilience. Krithika, a seasoned IT leader with over 20 years of experience, reveals her strategic playbook for thriving in high-growth tech environments. Discover how she transformed her approach during her first 100 days at Pure Storage, focusing on teamwork, collaboration, and a growth mindset to drive business success. She unveils how Pure Storage is revolutionizing the data storage industry with groundbreaking innovations. The discussion underscores the importance of continuous learning and adaptability in today’s fast-paced tech landscape, offering valuable insights for leaders and organizations navigating the complexities of technological advancements. Whether you’re a tech enthusiast, a business leader, or someone eager to stay ahead in the rapidly evolving digital landscape, this episode offers invaluable insights and practical strategies to elevate your approach and embrace the future of technology with confidence.…

Zinnov Podcast - Business Resilience series

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Building a global travel tech powerhouse with Denis Lacroix 19:31

cách đây 36 weeks trước19:31

19:31

In this episode, Pari Natarajan, CEO, Zinnov, sits down with Denis Lacroix, President, Amadeus for over 35 years, to explore the thrilling evolution of the travel industry and its transformative impact on the company. Denis recounts the rollercoaster ride through the COVID-19 pandemic, revealing how Amadeus’ pioneering SaaS business model not only helped them survive a 90% revenue drop but also seize unexpected growth opportunities as airlines reevaluated their strategies. Hear how Amadeus turned crisis into triumph, capturing market share and leading the charge in the travel tech revolution. Denis also delves into the vibrant, multicultural DNA of Amadeus, which has been a game-changer in building global teams and fostering innovation. Denis also shares insider insights on the cutting-edge trends reshaping travel, from personalized retail experiences to groundbreaking mobile technologies emerging in markets like India. This episode is packed with compelling stories and forward-looking visions that will inspire and excite anyone interested in the future of travel and technology.…

Zinnov Podcast - Business Resilience series

1
Weaving a fabric of innovation with Sheenam Ohrie and Tyler Derr 25:09

cách đây 38 weeks trước25:09

25:09

In this captivating episode of the Zinnov Podcast, Pari Natarajan, CEO of Zinnov, gives us an exclusive look inside Broadridge, a powerhouse in financial technology. Pari sits down with Tyler Derr, Broadridge's Chief Technology Officer, and Sheenam Ohrie, the Managing Director of Broadridge Financial Solutions, India. Together, they explore the seismic shifts transforming the Fintech landscape and reveal how Broadridge is not just keeping up, but setting the pace for innovation. Tyler and Sheenam share Broadridge's unique strategy of forging powerful alliances with both tech titans and cutting-edge start-ups, offering listeners a sneak peek into the company's forward-thinking game plan. The conversation goes deeper, uncovering how Broadridge cultivates a culture of entrepreneurship, continuous learning, and reverse mentoring. These elements are key to unlocking fresh perspectives and empowering teams to stay ahead of the curve. Whether you're a Fintech aficionado or curious about how top companies lead the charge in innovation, this episode is packed with valuable insights and actionable ideas.…

Zinnov Podcast - Business Resilience series

1
Balancing Autonomy and Collaboration in Global Teams with Peter George 10:19

cách đây 41 weeks trước10:19

10:19

Can globally distributed software teams truly unlock their full potential through autonomy and collaboration? Peter George, CTO of HMH, joins Nilesh Thakker, President of Zinnov, to share his battle-tested insights on striking this delicate balance. Discover how to balance autonomy and collaboration in globally distributed software teams. Learn about the transformative impact of AI tools on software engineering and content creation Peter dives deep into the transformative power of cutting-edge AI tools like Co-pilot and CodeGPT, exploring how they can augment human ingenuity in software engineering and content creation processes. Beyond technology, Peter unveils the secrets to nurturing cohesive, high-performing global teams that thrive on shared vision, empowerment, and a culture of excellence. He dissects the intricate dynamics of distributed workforces, offering a treasure trove of actionable strategies for leaders, managers, and team members alike. Don't miss this invaluable episode packed with game-changing insights! Tune in now to revolutionize your approach to managing globally distributed software teams and harness the full potential of AI in your organization.…

Zinnov Podcast - Business Resilience series

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Woman In The Mirror | Retail Edition w/Jennifer Goschke, 7-Eleven Global Solution Center - India; Prashanti Bodugum, Walmart Global Tech; and Monica Pirgal, Neiman Marcus India 34:52

cách đây 41 weeks trước34:52

34:52

w ith Jennifer Goschke, VP & Country Leader, 7-Eleven Global Solution Center - India; Prashanti Bodugum, Vice President - Engineering, U.S. Omni Platforms, and Tech, Walmart Global Tech; and Monica Pirgal, Managing Director, Neiman Marcus India Behind every successful business is a leader with a story. But how often do we get to hear it? The latest episode of "Women in the Mirror" offers a rare glimpse into the lives of three inspirational women leaders shaping the Retail GCC landscape. Join Zinnov's CMO Nitika Goel as she sits down with Jennifer Goschke of 7-Eleven, Prashanti Bodugum of Walmart, and Monica Pirgal from Neiman Marcus to uncover how they've climbed the ranks at these retail giants. In this candid conversation, our guests peel back the layers of their success, revealing pivotal moments that defined their careers, strategies for tackling self-doubt, secrets to balancing ambition with personal life, and insights on driving innovation in retail. This isn't just another business talk. It's an intimate look at the human side of leadership - the challenges, triumphs, and everything in between. Whether you're a seasoned executive or just starting your career journey, these stories offer invaluable insights into leading with authenticity and vision. Tune in now to discover how these women aren't just adapting to change - they're actively shaping the future of retail and business leadership.…

Zinnov Podcast - Business Resilience series

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From Insight to Foresight: Talent Intelligence reshaping HR with Sam Fletcher 26:52

cách đây 45 weeks trước26:52

26:52

Imagine your workforce as a vast, untapped oil field. While there's potential there, but without the right tools and insights, you might be missing the most valuable resources. This episode of Zinnov Podcast's Business Resilience Series features Sam Fletcher, Head of Talent Intelligence at PayPal, who shares his expertise on adapting talent strategies for remote/hybrid work models, identifying critical skill gaps within a workforce, and leveraging global talent pools for innovation and competitiveness. The insightful conversation hosted by Nilesh Thakker, President, Zinnov dives into: How to correctly evaluate productivity impacts of remote work Developing targeted upskilling/reskilling programs based on skills data The evolving role of chief talent officers in strategic workforce planning Proven methods for fostering collaboration in distributed teams Offering invaluable perspectives for HR professionals and business leaders alike, the podcast delivers an in-depth exploration of leveraging talent intelligence to drive organizational growth and achievement.…

Zinnov Podcast - Business Resilience series

1
The Future Of Mobility W/ Continental Automotive’s Gilles Mabire And Latha Chembrakalam 28:04

cách đây 46 weeks trước28:04

28:04

In this episode of the Business Resilience Series, Pari Natarajan, CEO, Zinnov talks to Gilles Mabire, Chief Technology Officer, and Lata Chembrakalam, Vice President and Head of India Technology Center at Continental who provide insights into how the automotive technology company is adapting to industry disruptions like electric vehicles, autonomous driving, and new mobility services. The leaders discuss: Leveraging AI for product innovation and development processes, fostering a culture of innovation within their teams, and the integration of hardware and software for future mobility solutions. Exciting technological advancements on the horizon at Continental, including software-defined vehicles, advanced radar systems, e-corner technology, and immersive display innovations. The barriers and progress toward achieving Level 4 autonomous driving capabilities, the leaders share their journey of running in Automotive tech center in today’s age. Gilles reflects on the collaborative efforts between automakers and technology companies, sustainability initiatives, and the role companies play in enabling safe, convenient, and environmentally-friendly transportation. This episode is a must-listen for anyone interested in the cutting-edge innovations driving the future of automotive technology and mobility.…

Zinnov Podcast - Business Resilience series

1
Engineering an Innovation Stack for Finance 29:34

cách đây 48 weeks trước29:34

29:34

How does a 170-year-old derivatives marketplace keep pace with changing customer needs and rapidly evolving technologies? Join host Pari Natarajan, CEO, Zinnov, as he talks to Sunil Cutinho, CIO, CME Group and Prabhuram Duraiswami (PD), India Center Head, CME Group - the leaders spearheading the company's cutting-edge engineering efforts. Hear first-hand how CME Group has built a 700+ member strong global technology workforce, with India playing a crucial role. PD and Sunil pull back the curtain on attracting top talent, promoting a culture of continuous learning, and fostering grassroots innovation through hackathons and ideation challenges. They also discuss how they are leveraging strategic partnerships to harness the power of Generative AI, Cloud, and advanced data analytics. Whether you're in Fintech, an established firm undergoing disruption, or simply fascinated by the future of finance - get invaluable insights on building globally distributed teams, upskilling talent, and driving digital transformation in a regulated, high-stakes industry. TIMESTAMPS 00:00 Intro 01:29 Upcoming tech trends in the finance sector 03:14 AI's role in CME's digital transformation strategy 06:38 How CME's India GCC enables 24/7 operations 11:56 How the India center helped turn CME Group into a global firm 14:14 What is CME Group's data and analytics strategy? 15:41 Retaining talent in India, and building a culture of collaboration 20:33 How CME Group is managing high customer demands, with talent strategy…

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