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LifeLine Ep 38 - Many Hats
Manage episode 447318946 series 3552647
In different agencies around the country emergency operators are tasked with various jobs. Some agencies have their workforce clearly demarcated between "call takers" (those who process the incoming 9-1-1 calls) and "dispatchers" (those who send those 9-1-1 calls out to field units). Some agencies have their telecommunicators do both. We have generally talked about agencies who have the split approach, but there are unique challenges and opportunities for those who work in centers where they both process and send on emergency calls. Joining us this week is one such operator, Alex Chiasson from the town of Waltham, Massachusetts, to discuss how that works.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
49 tập
Manage episode 447318946 series 3552647
In different agencies around the country emergency operators are tasked with various jobs. Some agencies have their workforce clearly demarcated between "call takers" (those who process the incoming 9-1-1 calls) and "dispatchers" (those who send those 9-1-1 calls out to field units). Some agencies have their telecommunicators do both. We have generally talked about agencies who have the split approach, but there are unique challenges and opportunities for those who work in centers where they both process and send on emergency calls. Joining us this week is one such operator, Alex Chiasson from the town of Waltham, Massachusetts, to discuss how that works.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
49 tập
Tất cả các tập
×1 LifeLine Ep 49 - Rebuilding After Covid 38:03
1 LifeLine Ep 47 - "Friendly" Conversations 29:52
1 LifeLine Ep 46 - Four Agencies: One Center - NTECC 39:44
1 LifeLine Ep 45 - Have Skills - Will Travel 49:31
1 LifeLine Ep 43 - After Action Reviews & Debriefs 33:02
1 LifeLine Ep 42 - FOIA For You & FOIA For Me 26:49
1 LifeLine Ep 39 - Leadership Expectations 42:29
1 LifeLine Ep 36 - What the Flock! Discussing Flock Cameras 38:11
1 LifeLine Ep 35 - Dispatching on the Spectrum 38:04
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