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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customers in a complex and challenging business environment.
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Custom branded merch is a powerful tool for keeping your brand at the forefront of your customers’ minds.
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Jumbo service company across the Chandigarh Mohali Kharar providing AC service and repair. The cost of service is low. Customer satisfaction is our priority. Best technicians. AC Service in Mohali
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Conversations on the challenges of unlocking global understanding and creating hyperlocal customer experiences.
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Welcome to Dino Plumbing & Service Pros, the premier plumbing, HVAC, and electrical contractor located in the heart of St. George, UT. Catering to both residential and commercial clients, we set the industry standard with our unwavering commitment to quality and customer satisfaction. Boasting over 42 years of combined personal experience within our core team, we possess the expertise required to solve even the most challenging of service issues. At Dino Plumbing & Service Pros, we stand out ...
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Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
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The ServiCEO Show” is a talk show aimed at exploring the challenges of maintaining customer satisfaction and improving customer retention through enhanced customer service skills and strategies. Hosted by Porché Unique, the show will feature interviews with entrepreneurs and everyday customers to unpack the daily struggles of working with entrepreneurs and customers. Through insightful discussions, the show aims to provide actionable strategies for businesses to enhance the customer experien ...
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Get all the ideas on hacking repeat sales, customer retention and building Customer Loyalty for business growth.
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Allisen Rabbinek Debt Collection Services specializes in tailored debt recovery, boasting over $8 million successfully recovered. Known for its client-centric approach. Our agency prioritizes transparency and ethics while leveraging cutting-edge technology to optimize operations. With offices in Vancouver, Montreal, and Toronto. We are recognized for innovation, compliance, and exceptional customer satisfaction across various industries.
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For businesses, events, and individuals seeking premium custom embroidery in Atlanta, 3v Printing Store offers a high level of craftsmanship and personalized service. Specializing in a variety of fabrics and designs, they make it easy to bring any vision to life with stunning embroidery detail, whether for corporate logos, school apparel, or unique custom pieces. Using state-of-the-art embroidery machines and a team of skilled designers, 3v Printing ensures durability and vibrant quality in ...
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The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
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When you understand strategic relations you can position yourself in any market to create and keep profitable customer. This is done not by taking advantage of anyone, but instead by increasing your service to them. Discover self-marketing insights that increase your influence, earnings, and value in a marketplace.
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Masters of Home Service is here to make your home service business more profitable and efficient, and is part of Jobber Blueprint—dedicated to helping home service pros build the future they deserve by providing the best learning, insights, and advice in the business.
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Tersh Blissett & Josh Crouch
Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
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Welcome To The Best Fencing Company in Buffalo. KD Fencing is a renowned fencing company in Buffalo with more than 10 years of experience. We build, install, repair all types of fences and railings at affordable rates. With KD Fencing you get the best fencing solutions that improves the security and the aesthetics of your property.
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Why Personalized Service Sets Us Apart from Most Online Shopping Companies
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In today’s fast-paced digital age, the appeal of online shopping is undeniable. Convenience, variety, and speed often dominate the advantages of ordering online. But there’s a critical element that most online shopping companies overlook: the personal care and customized support that can make a significant difference in the quality of your final pr…
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Custom Embroidery Services in Atlanta: Exceptional Quality from 3v Printing Store
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For businesses, events, and individuals seeking premium custom embroidery in Atlanta, 3v Printing Store offers a high level of craftsmanship and personalized service. Specializing in a variety of fabrics and designs, they make it easy to bring any vision to life with stunning embroidery detail, whether for corporate logos, school apparel, or unique…
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176. Buildin' Stuff, Being Bored, & Reboot Culture
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Chase & Timothy talk about buildin’ stuff, being bored, & reboot culture. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Ep 3: Customer Service - Going Above and Beyond
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In this special Customer Service Week episode of Above and Beyond, we dive deep into the importance of exceptional customer service and experience. This week’s theme aligns perfectly with the ethos of our podcast, so we couldn’t miss the opportunity to explore what it truly means to go above and beyond for our customers. Joining us is Abimbola of Z…
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EP 87: Customer Service Excellence & Training Insights with Marissa Peacock
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Join host Aaron Clippinger and special guest Marissa Peacock, Implementation Specialist for SquareCoil, as they dive deep into the vital role of customer service and effective training in driving business success. In this insightful episode of "The AC Method," they explore the transformative power of leadership, the importance of engagement in trai…
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Scaling Your Home Service Business with AI-Powered Customer Support with Bradley Scruggs from Zyratalk
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Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Bradley Scruggs, Chief Marketing Officer and Co-founder of ZyraTalk, a company transforming customer engagement with AI technology for home service bu…
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168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate
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In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the ti…
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Transforming Service into Experience: The Power of Personal Connection
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In this episode, Dr. Michelli examines the profound impact of exceptional customer service that transitions into unforgettable customer experiences. He shares a compelling story from Capital One, where a simple customer service interaction was transformed into a memorable experience that resonated deeply with the customer. The story revolves around…
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Stop Selling, Start Closing. Unlock The Power Of Self-Service Tools To Win more Business
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Ep. 74 - Wondering how to boost your website’s effectiveness without doing a massive overhaul? In this episode, Alex Winter and Vin Gaeta reveal why self-selection tools—like pricing calculators and product match quizzes—are revolutionizing how businesses engage with today’s buyer. Discover how these tools qualify leads, build trust, and make your …
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#37 The service that customers love the most
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What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.Bởi Paolo Fabrizio
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EP 16 - Navigating Complex Healthcare with Dimitri Fane: AI, Clinical Adoption, and Customer Success
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In this episode of Rarified Air, John Paladino welcomes Dimitri Fane, a key figure in managing and supporting complex customer relationships within the healthcare sector at Inner Systems. Dimitri shares invaluable insights from his extensive career, highlighting the importance of unified company representation and addressing the diverse needs of cu…
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188. Verifying and Getting Buy-In About What Our Customers Really Want
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Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning. Then, once we do know what they truly want, getting our team to focus on the actions that deliver that experience is a whole new challenge. In this episode, I talk about a way to confirm what our customers really care ab…
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247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth
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Send us a text In this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers encouragement to those considering starting their own. With 245 episodes under her belt and a recent transition to video podcasting, Yanique shares insights on overcoming fears and embracing new challenges. Y…
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Articles or Videos? How to Choose the Right Content Strategy For Your Business
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Ep. 76 - Wondering if you’re wasting time on the wrong content? In this episode of Endless Customers, Alex Winter and Lindsey Auten break down the pros and cons of written and video content, showing you how to balance both for maximum impact. Discover when to use each, plus smart tips for repurposing content to save time and generate results. Key t…
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Innovations in Retirement Planning, with Jessica Austin Barker
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Welcome to another episode of Press 1 For Nick! We have the pleasure of having Jessica Austin Barker, the Chief Digital and Client Experience Officer at TIAA, a century-old financial services company dedicated to helping individuals in nonprofit sectors secure a stable retirement. Jessica leads TIAA’s digital transformation, focusing on client-firs…
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From HVAC Technician to Entrepreneur Scaling Blue-Collar Businesses with Matt Murray
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Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.comIn this episode, hosts Tersh Blissett and Joshua Crouch are joined by Matt Murray Founder and CEO of Blue Collar King Coaching & Consulting, known as the “Blue Collar King,” a leading voice in business coaching for servic…
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Unlock Your Organization's Hidden Potential with AI-Powered Knowledge Curation and Delivery
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We live in a world awash in information. Yet, finding the precise piece of knowledge we need, when we need it, feels increasingly like searching for a needle in a haystack the size of, well, the internet. It’s a paradox. We’re drowning in data, but parched for wisdom. This week on Connected Knowledge, Pete sits down with Fiona Vanderlinde to grappl…
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071 Solo Monologue with Dan Lammers: Economic Shifts, Tech, and Safety in Relocation
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Send us a text In this episode of The ACE Relocation Nation, host Dan Lammers goes solo to discuss various themes around Veterans Day, customer satisfaction, and the latest innovations in the moving industry. Reflecting on the role of veterans and values in business, Dan provides listeners with insights into ACE Relocation’s approach to customer ca…
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EP. 211 Five Steps To Build Confidence As An Entrepreneur
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On today's episode, Matt talks about the five steps to becoming a more confident Entrepreneur. He breaks down five steps on how to build confidence and how it will translate over into your personal life and business.JOIN THE FREE FACEBOOK COMMUNITYhttps://www.facebook.com/share/g/1Aa433ibjR/WANT MATT'S HELP WITH MARKETING OR COACHING?https://www.se…
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Biz Bite Episode 13 : Yelp's Business Resource Hubs
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In ep. 13 of “Biz Bites," we explore Yelp's Business Resource Hubs, which celebrate diversity and support entrepreneurs of all identities. Discover how attributes like women-owned, Black-owned and LGBTQ+ owned can enhance your business's visibility. And hear highlights from various hubs including the business owner features. Yelp's Diversity Resour…
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Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After… 7 years of Customer Experience consulting… 30 years of driving business results… 3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)... And countles…
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#403: Loyalty360 Loyalty Live | Monique De La Rosa, Ansira
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Send us a text Artificial intelligence (AI) and Machine Learning (ML) continue to be top of mind as marketers are leveraging AI and ML in a variety of ways to improve their customer loyalty programs and strategies. Integration of these technologies into day-to-day workflows is a challenge for many brands, especially when considering potential roadb…
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Roland sits down with Chris Campbell, co-founder of The Highland Cleaning Company. Chris shares what brought his family from the lush rolling meadows of Scotland to the desert of Arizona in 2007. Why would a Scottish optometrist get into the cleaning business? With his wife, Lisa, they’ve grown The Highland Cleaning Company through challenges by im…
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Turning Negative Feedback Into Actionable Insights
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What if you could turn every customer complaint into a stepping stone for innovation? In this episode, we explore the untapped potential of negative feedback to revolutionize your business. Discover how reframing customer complaints can enhance relationships and uncover opportunities for growth. We'll explore some strategies to categorize and analy…
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192. Leadership Development, Part Three
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Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving. This is part three of a five-part series on how to develop up and coming leaders. Tune in and I’ll share another step to address early on that has proven to work well for me when developing leaders to ma…
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A Step-by-Step Guide for Maximizing Profit
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Discover how to maximize profits in your home service business with practical pricing strategies, proven upselling techniques, and mindset shifts that elevate your approach to sales. A step-by-step approach to setting profitable rates, training your team, and building a brand that attracts the right clients. This episode is packed with actionable i…
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Crisis Management Tips for Customer Success Teams
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Text the show! In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team faces. Join us as we share real-life lessons from Buzzsprout’s 2021 DDoS attack, where our team…
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Storefront Displays Louisville KY: Enhancing Your Interior Spaces with Custom Solutions
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We print & install adhesive vinyl wall wraps, window graphics, custom lobby signs & SEG displays for storefront & retail environments in Louisville KY. Get more information: https://heritagecustomsigns.com/products/storefront-graphics-louisville-ky.phpBởi Heritage Signs & Displays
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Baseball and Business With a Shot of Whiskey
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Remember the first time you savored a well-aged whiskey while watching your favorite baseball team clinch a victory? That's exactly the vibe we're channeling today as we reminisce about training with stars like Tyler Glasnow and analyze the Dodgers' chances in the World Series. Amidst the laughter and clinking glasses, we explore the comic relief t…
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Chain Link Fencing: What are the different types of chain-link fencing?
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As an experienced fence contractor serving the Buffalo, NY area, I have had the pleasure of working with various fencing materials, each with its unique advantages and applications. One of the most versatile and widely-used fencing options is chain-link fencing.Bởi kdfencing2022
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Transforming Financial Advising With Simplicity and Tech With Adam Dell
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Adam Dell is the Founder and CEO of Domain Money, a company dedicated to creating exceptional financial products that reshape the financial system and provide accessible, high-quality financial advice. Before establishing Domain Money, he was a partner at Goldman Sachs, where he served as the Head of Product for Marcus by Goldman Sachs. With a stro…
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"Organizations have to get to the point where everybody in the organization feels comfortable speaking up. Those people know things you don't know as the leader and as the manager." NOTABLE MOMENTS 01:03 Open dialogue to enhance organizational culture 04:56 Get culture right to boost business success 08:55 Weekly meetings reveal issues otherwise un…
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DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE
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In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with Mohan Mannava, a seasoned expert in AI, machine learning, and data science, to dive deep into how these technologies transform customer experience. Mohan shares practical examples from his experience at Upwork and SiriusXM, highlighting how AI can boost personalization, s…
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EP. 210 How Election Season Is Affecting Home Service Companies All Over The Country
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In this episode, Matt talks about how the election season is affecting home service businesses all over the country. He talks about how this has become a massive opportunity to grab market share in your service area.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comJOIN THE FREE FACEBOOK COMMUNITYhttps://www.facebook.com/…
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How Acting on Case Studies Can Irrevocably Damage Your Career
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Over the course of three years, Maersk Line improved its Net Promoter Score (NPS) by an impressive 40 points, resulting in a 10% increase in shipping volumes. Even more remarkable, this growth occurred during a global shipping decline. But can other companies replicate Maersk’s success? Or are case studies like this more cautionary tales than roadm…
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175. Debate Club, Buc-ees Tasting Menu, & Movie Tropes
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Chase & Timothy talk about debate club, Buc-ees snacks, and movie tropes. Due to technical difficulties, video feed starts around 17 mins! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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What are the top future banking trends?
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From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Mark…
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Transform Your Space with a Leading Sign Shop in Raleigh, NC
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Our sign company creates & installs wall wraps, custom signs, & window graphics for office, corporate interior & event environments in Raleigh, NC. Get more information: https://heritagecustomsigns.com/sign-company-raleigh-nc.phpBởi Heritage Signs & Displays
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SEO Shorts: Customer Acquisition Content
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Today, we're taking a break from interviewing other experts to bring you our next episode of SEO Shorts — the segment where we explain complex SEO concepts in layman's terms. We often see brands wasting money creating content that doesn't align with their business goals. With this episode, we're discussing the only three types of content that busin…
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Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences
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In this episode, Dr. Michelli discusses strategies for businesses to manage the holiday shopping season, ensuring both temporary and permanent staff deliver consistent, high-quality customer experiences. As holiday shopping begins earlier each year and represents a substantial portion of annual revenues, it's crucial for companies to prepare their …
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Get reliable refrigerator repair in Mohali by Jumbo services
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Are you looking for a reliable refrigerator repair in Mohali? Our experienced technicians will handle all your refrigerator problems, from cooling issues to water leaks and strange noises. We provide fast and efficient service with quality parts to get your device running smoothly again. Our team has experience repairing all major refrigerator bran…
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EP 17 - Crisis Management and Building Trust with Mike LaRocca of Ready Computing
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In Episode 17 of the Rarified Air podcast, John Paladino interviews Mike LaRocca, the founder of Ready Computing. John has a wealth of experience as the Head of Client Services at InterSystems and brings his 40-year career perspective to the conversation. Mike shares his journey in the healthcare IT sector, detailing his time at InterSystems starti…
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CR082: Surviving migration in the age of AI with Petra Molnar, Harvard Faculty Associate
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As more people are displaced by war, economic instability, and a warming planet, more countries are turning to AI-driven technology to “manage” the influx. This week, Dave, Esmee and Rob talk to Petra Molnar, Harvard Faculty Associate and Author of 'The Walls Have Eyes'' about how tech is being deployed at borders, how it is impacting communities a…
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Launching A Website? How To Make Your Website Your Best Sales Person
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Ep. 75 - Think launching your website is the final step? Think again. Your website should work as a living, breathing part of your sales team—not a “set it and forget it” project. Alex Winter and Vin Gaeta explain why ongoing updates, data-driven tweaks, and sales-focused content keep your site performing at its best.Key takeaways: Ongoing Optimiza…
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The First Customer - Pioneering Solutions for an Inclusive Future with Founder Jordan Saunders
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In this episode, I was lucky enough to interview Jordan Saunders, founder and CEO of NextLink Labs. Jordan reflects on his entrepreneurial journey, starting from his early days in Pittsburgh, Pennsylvania, building computers at age 12. He shares how his passion for technology led him to pursue consulting right out of college after studying computer…
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Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!
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We provide expert washing machine repair in Kharar and handle everything from repairs to routine maintenance. Our qualified technicians keep your device running efficiently and address any issues immediately. For reliable and expert washing machine services, contact us on 9915204060. Keep your washing machine in tip-top condition with our reliable …
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Causon & the Customer with Simon Roberts
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This week, ahead of the busiest quarter for retail, Jo Causon catches up with Sainsbury's CEO Simon Roberts to chat about the importance of customer loyalty and retention in an increasingly competitive landscape.Bởi The Institute of Customer Service
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