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Healthcare Experience Matters

Healthcare Experience Foundation

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Welcome to the official podcast of the Healthcare Experience Foundation. Every one of the millions of small encounters that comprise the healthcare experience serves as a chance to seek excellence, change someone’s day, week, or month. These experiences may even change a patient’s outlook on life itself. This podcast’s mission is in lockstep with Health Experience Foundation’s ongoing drive to create demonstrable improvements in patient experiences of care. It exists to improve quality and s ...
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From autonomous robots to advancements in healthcare, edge AI and computer vision are driving innovations across every market vertical. On “insight.tech Talk,” we chat with industry thought leaders about the impact of the latest technologies, such as Gen AI, software-defined everything, and 5G. Join the conversation with #InsightDotTechTalk.
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At this very moment, 1 in 4 of your current employees are looking for work outside your company. Our show provides expert tips, tricks and solutions to help you create the workplace culture that attracts and keeps the talent you need to thrive! We want to help you create that "unicorn" employee experience that will have people lining up to work for you and that will lead to happy, motivated and productive employees!
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Rewrite Your Story - Personal Growth and Development

Stephen & Sharlene Licciardello | Transformational Coaches

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Facing a Setback? Searching for Clarity or Inspiration? Real change doesn’t come in the blink of an eye. It’s the small, deliberate steps that carve out the significant impacts we see in our lives. Hosts Stephen and Sharlene have decades of experience as coaches, mentors, and professional counselors who have helped hundreds of people just like you find more clarity and success in their lives. Each episode is crafted with you in mind, tackling real challenges from real people who’ve been righ ...
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Welcome to the Foundation for Physician Advancement (FPA) podcast. FPA is a nonprofit organization built by Marney Reid and a board of surgeons to provide education and experience on the business and leadership aspects of medicine. Value-based care has created an environment where the need for continuous education on practice management, payer dynamics, and how to manage the entire continuum of care is key to thriving in healthcare. By offering insight from diverse faculty, the FPA provides ...
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Healthcare Plus Podcast

Quint Studer and Dan Collard

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We are excited to share that the Busy Leader’s Podcast is getting a new look and feel. Now introducing…. The Healthcare Plus Podcast! Over the past three years, there has been overwhelming support for the Busy Leader’s Podcast – ranking it in the top 10% of podcasts in the U.S. What began as a tool to learn from leaders as we navigated the pandemic has evolved in recent years to focus in on the changemakers moving healthcare forward. The podcast’s new look and feel is intended to reflect and ...
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The Mind Your Health Podcast is about all things Gut Health! As a healthcare practitioner with over 25 years of experience, Dr. Connie Cheung focuses on a holistic approach integrating her educational background in Psychology, Nutrition, Physical Therapy, Functional Medicine, and Yoga. She started the Mind Your Health Podcast to help as many people as possible get rid of pesky gut symptoms so that they can look and feel their best while living their fullest lives. Dr. Connie has struggled an ...
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Hip, Hope, Hooray! Black Men Talking Health

Health, Hope, & Hip-Hop Foundation

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Yo, not to get all heavy on you, but this Podcast was born out of my personal experience as a Black man with cancer. I’ve learned a lot... sooo peep this. Black Americans carry a disproportionate cancer burden, including the highest mortality rates from most cancers, and slowest time to diagnosis of any other race. Not only are Black Americans 41% more likely to die from cancer, but they also top the charts in heart disease, diabetes, and obesity too. So, what’s shaking and taking our lives ...
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Digital Conversations

Lifelink Systems

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Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
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Welcome to the Conscious Home podcast, where we get real and embrace all the fun and spiritual sides of mindful living! Join your host, Blanche Garcia, as she unveils her personal journey, chats with a range of guests, and dishes out tips on harnessing the power of intuitive design and intentional living. On the Conscious Home podcast, we dive into everything — from trusting your gut instincts to creating a space with the perfect energy for manifesting your dreams, and all the unexpected twi ...
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Smart Talks with IBM

Pushkin Industries and iHeartPodcasts

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Join Malcolm Gladwell, author and host of Revisionist History, and hosts from your favorite Pushkin Industries podcasts, for Smart Talks with IBM as they talk to visionaries who are creatively applying technology in business to drive change, and transform their industries. This season on Smart Talks with IBM, we’re diving back into the world of artificial intelligence, but with a focus on the powerful concept of ‘open’ - its possibilities, implications, and misconceptions. We'll look at open ...
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HIV Matters

Michelle Croston

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The podcast explores the current issues people living with HIV experience that impact on their quality of life. The podcast aims to provide educational content and discussions with key leaders in HIV care in the UK, Europe and America. Exploring issues in a conversational solution focused approach will lead to a greater understanding of the needs of people living with HIV and enhance healthcare professional’s ability to provide person centred care. Throughout each episode there will be a spe ...
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Call Declined

Lemonada Media

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In times of need, who do you turn to? What systems do you believe are there to catch you if you fall? Is there a way to interrupt generations of trauma and family violence? What might the world look like if we decriminalized mental illness, substance use disorder, and poverty? Call Declined follows the lives of two extraordinary women, Kamisha Thomas and Aimee Wissman, and the captivating story of how they fell through a frayed safety net and how resilience, friendship, and the power of crea ...
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A podcast featuring executives from the world's largest, fastest-growing, and most innovative companies, including Deloitte, IBM, Accenture, Simple Mills, RXBAR, Bosch, The Pat Tillman Foundation, PIMCO, and more. Hosted by 3x Inc. 5000 Founder and AE Marketing Group CEO, Brian Walker. In this podcast, you'll hear practical advice and insight on technology, customer experience, co-creation, marketing, leadership, and more to inspire and help you grow. In 2018, The Brand Lab Series™ was named ...
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All About Nursing

Bold Brave TV

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All About Nursing explains how nurses play a significant role in providing healthcare in multiple care settings. You will be able to hear from some of these key nurses who work in practice, academia and other practice settings. There are many different kinds of roles nurses have to choose from which makes it a great profession to work in. Additionally you will hear about challenges nurses are engaged in as healthcare continues to experience an unprecedented need to decrease costs and improve ...
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Future of Voice

Open Voice Network

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The Future of Voice podcast is hosted by Jon Stine, Executive Director of the Open Voice Network, an open source association of The Linux Foundation. Voice is the fastest growing sector of technology. We explore the value of voice and how we use it to create a world that is safe, ethical, and open. The Open Voice Network is dedicated to making voice worthy of user trust. Learn more at openvoicenetwork.org.
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Kidney Transplant Conversations features diverse voices and experiences of donating, receiving, and caring for this gift of life. Over the coming months each new episode will feature interviews with patients, caregivers, advocates, donors, healthcare providers, and community leaders. At its highest level, our podcast series focuses on quality healthcare delivery, highlighting the innovative approaches kidney transplant recipients and providers are applying to improve care. Along the way, we’ ...
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The Restless Ones

iHeartPodcasts

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An original podcast from T-Mobile for Business and iHeartRadio, Jonathan Strickland connects with the world’s most unconventional thinkers, the leaders at the intersection of technology and business, to understand how they continue to thrive in a world of complex organizations and lightning-fast technology. How do these executives innovate and enable change, both inside and outside their companies, and what are they looking forward to tackling next? Let’s find out…
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Global Wellness Conversations

Global Wellness Summit & NOVA Media

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Created by the Global Wellness Summit (GWS), this podcast features thought-provoking conversations with leading voices in the $4.4 trillion global business of wellness who inspire listeners with deep industry insights, rich personal stories and valuable business learnings. Leveraging the vast network of luminaries from GWS, the lively and down-to-earth conversations with host and wellness sector expert Kim Marshall give listeners a unique opportunity to get to know industry icons while learn ...
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Swallow the Gap

Tim Stockdale, SLPD, CCC-SLP

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A pivotal podcast on a mission to improve medical intervention for patients with swallowing disorders (dysphagia). Primarily intended for medical speech-language pathologists (SLP) and also relevant for professionals and students involved in pulmonology, otolaryngology, gerontology, nutrition, rehabilitation sciences, and various other areas of healthcare. Join us as a force for change by inspiring critical thinking, facilitating discussion, and stimulating professional development for those ...
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Exposing Mold

Kealy Severson, Erik Johnson, & Alicia Swamy

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Helping you is our mission. Implementing change is our goal. Exposing Mold is non-profit foundation that works to address the reasons toxic mold has become a public health emergency, preserve the medical history of toxic mold and it's connection to Chronic Fatigue Syndrome, and provide honest education and information on how to mitigate mold exposures and overcome mold injuries. Honest - We are the only health team that balances detox with understanding mold contamination and hypersensitivit ...
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you struggling to make sense of all the charities asking for your money? Stephen and Sharlene sit down with Larry O'Nan, author of "Intentional Living and Giving," to unravel the mystery of purposeful stewardship. Larry brings a fresh perspective on managing your resources, whether it's…
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In this week's episode of "Healthcare Experience Matters," we discuss disinformation in healthcare and provide tangible strategies for clinicians. Our guest is Geeta "Dr. G" Nayyar, MD, MBA. Dr. G is a globally recognized chief medical officer and technologist, as well as the Wall Street Journal bestselling author of "Dead Wrong: Diagnosing and Tre…
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As AI technology progresses, its impact on our daily lives—including how we consume our favorite sports— will grow alongside it. In this episode of Smart Talks with IBM, Jacob Goldstein, host of Pushkin’s own What’s Your Problem?, sat down with Brian Ryerson, Senior Director of Digital Strategy at the US Tennis Association. They discuss the impact …
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David Keselman, CEO of the Louis Brier Home & Hospital, shares his journey in creating a thriving workplace culture in the healthcare industry. He emphasizes the importance of employee satisfaction and how it directly translates into quality care for residents. David focuses on building a robust leadership team and aligning the organization's visio…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you tired of setting goals that never seem to stick? Stephen and Sharlene explore the psychology of change and goal-setting. They share why so many of us resist change, even when we desperately want it. You'll discover the hidden forces that keep you stuck in old patterns and learn prac…
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Buildings account for a staggering 40% of global carbon emissions. With mounting regulatory pressures, escalating energy costs, and growing corporate sustainability goals, the demand for greener buildings has never been more urgent. AI is emerging as a game changer in this space with its ability to deliver precise insights into a building’s perform…
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What can be done when hearing loss impacts patient/provider communication and the overall patient experience? This week, Keith N. Darrow, Ph.D., CCC-A, is our guest on Healthcare Experience Matters to shed some light on this issue. He also provides key insights into the difference between “hearing” and “listening,” and how these distinctions affect…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you tired of feeling stuck, unable to make the changes you desperately want in your life? Stephen and Sharlene sit down with Chad Kneller, a former military officer turned successful entrepreneur and author. Chad shares his journey from battling depression to finding true happiness and …
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Join us for an enlightening episode of the Conscious Home Podcast as we delve into the transformative world of holistic healthcare with our special guest, Dr. Malasa Jois Kahn. Her innovative approach merges integrative and evidence-based practices with a deep focus on connection and empathy, offering a fresh perspective on healthcare. (00:00:09) I…
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As we are now just one week away from the start of our new cohort for the Foundations in Inclusive Leadership Certificate program, we are joined this week on our Healthcare Experience Matters podcast by Elisa Grace, VP of Coaching at the Healthcare Experience Foundation (HXF), and Physician Coach George Mayzell. They join us to provide a preview of…
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Brian Burnside, President and CEO of Carlinville Area Hospital & Clinics. Quint and Brian discuss the unique challenges faced by small rural and critical access hospitals and share key initiatives and strategies that have helped Carlinville achieve success. Listener…
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In this episode of the People Powered Podcast, we sit down with Georgina Dellar-Gardiner, the Director of People and Culture at mkodo. Georgina provides a deep dive into the strategies that create a thriving workplace culture. She underscores the critical roles of communication, transparency, and collaboration in cultivating a positive environment.…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story How do successful people use their insecurities as fuel for achievement? Stephen and Sharlene share their experiences with impostor syndrome. You'll discover why those nagging doubts and fears of being "found out" might actually be signposts pointing toward your greatest potential. If you'v…
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Today’s cities face ongoing issues related to pollution, waste management, and energy consumption. But as smart technology and solutions get more integrated into urban environments, efforts are being made to promote sustainability. Axiomtek, for example, uses artificial intelligence and edge computing in recycle and waste bins to enhance efficiency…
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In this week’s edition of the Healthcare Experience Matters Podcast, we invite Leslie Pagel to the show. Leslie is an expert in customer experience (CX) strategy, here to discuss navigating the great balancing act of embracing technology, such as conversational artificial intelligence (A.I.), as it evolves drastically, without losing the human touc…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you feeling trapped in an invisible box, struggling to find your way out? In this powerful episode, Stephen and Sharlene sit down with Cathelina Duvert, author of the novel "The Box," who shares her personal journey through depression and how writing became her path to healing. Cathelin…
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Craig Joseph MD, FAAP, FAMIA, is our guest this week on the Healthcare Experience Matters Podcast for a candid discussion on technologies’ evolving role in improving patient experiences and fighting burnout among healthcare workers. As an accomplished speaker on this topic, Dr. Joseph highlights the importance of designing technological solutions i…
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Practicing mindfulness and acceptance can transform how we handle life's challenges by fostering inner calm, emotional resilience, and better decision-making. By staying present and acknowledging our reality without judgment, we reduce stress and anxiety, improve our emotional strength, and cultivate compassion for ourselves and others. Simple dail…
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Major breakthroughs in artificial intelligence research often reshape the design and utility of AI in both business and society. In this special rebroadcast episode of Smart Talks with IBM, Malcolm Gladwell and Jacob Goldstein explore the conceptual underpinnings of modern AI with Dr. David Cox, VP of AI Models at IBM Research. They talk foundation…
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High blood pressure, aka hypertension, can quietly mess up the body for years before symptoms appear. Not surprisingly, many of the black community's top killers are caused by high blood pressure, including heart disease, stroke, congestive heart failure and even kidney disease. That's why it's so important to have your blood pressure checked; and …
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Join us for an engaging conversation with Eric Garrett, founder and CEO of the Garrett Companies. Discover how his unique approach to workplace culture has led to extraordinary employee engagement and retention. Learn about the innovative initiatives that make employees feel valued and appreciated and explore the company's rigorous hiring process d…
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The retail landscape is riddled with challenges – staffing shortages, supply chain disruptions, and inflation. But there's a solution with a powerful ROI: AI in retail. Imagine self-checkout with flawless image recognition, streamlined checkout, and reduced labor costs. AI can also free employees up so they can provide more meaningful customer inte…
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Joining our Healthcare Experience Matters show for the second time in as many weeks is Elisa Grace, the vice president of coaching here at the Healthcare Experience Foundation (HXF). Elisa brings us insights on the power of embracing inclusion and belonging in healthcare while outlining the need for inclusive healthcare leadership and the challenge…
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This podcast encore episode is all about why repetitive injury can be the culprit for weight gain. Repetitive injury can often be an overlooked culprit behind weight gain. When you suffer from chronic or recurring injuries, your ability to engage in regular physical activity can be significantly hindered. This reduction in physical activity leads t…
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Join us for an “on the road” episode as we celebrate Global Wellness Day’s 2024 theme of "Nature" in two stunning locales in Portugal. We are oceanfront in Cascais and later surrounded by the climate change fighting, biodiversity hotspots that are the cork forests of Portugal. We speak to some of the country’s leading voices in wellness who exempli…
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This week on the Healthcare Experience Matters show, we’re interviewing Elisa Grace, the Vice President of Coaching at the Healthcare Experience Foundation (HXF). Elisa joins us to discuss coaching's role in elevating excellent patient experiences and showcasing some of its measurable impacts. We also explore into the common myths and misconception…
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This week, Dr. Connie explores how deeply ingrained feelings of unworthiness can be the hidden root cause of chronic illness, affecting both mental and physical health. When negative self-beliefs and low self-worth are internalized, they create chronic stress, dysregulating the nervous system and immune responses. This can lead to increased inflamm…
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In this episode of the People Powered Podcast, Lori interviews Kiran Mann, the CEO of Brar’s, a company known for creating a workplace environment where people feel seen, heard, and valued. Kiran shares her journey and how Brar’s has become a platform for her to apply her expertise in developing a positive work culture. She emphasizes the importanc…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Have you ever felt like the church you trusted just burned you? Have you ever experienced betrayal or disappointment from the very community that was meant to nurture your faith? Church hurt is a painful reality for many, often leaving deep emotional scars and shaking the foundations of one…
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Pulling off an event like the Olympic and Paralympic Games involves intricate behind-the-scenes work. From connecting people through private 5G platforms to creating virtual experiences and using AI and digital twins for planning and execution, expertise and reliable partnerships are crucial. This podcast explores how advanced technology is leverag…
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Within a typical healthcare leader's journey and their rise in management ranks, it is not uncommon to transition from a colleague and friend to a position of authority. When navigated properly in healthcare, this transition can be seamless, fruitful, and mutually beneficial to all parties involved, including the parent organization and the patient…
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In this powerful episode, Dr. Connie shares how Yoga has helped her overcome and become stronger through all her health and life struggles and find her way back home to herself. That health is, in a nutshell, "inner Balance," which Yoga helps to cultivate. This is an episode you don't want to miss as Dr. Connie shares the dualities and the paradox …
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In a rapidly evolving world, we need to balance the fear surrounding AI and its role in the workplace with its potential to drive productivity growth. In this special live episode of Smart Talks with IBM, Malcolm Gladwell is joined onstage during NY Tech Week by Rob Thomas, Senior Vice President of Software and Chief Commercial Officer at IBM. They…
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This episode continues the discussion from the April 20th, 2024 webinar "Dysphagia in Patients with Pulmonary Compromise: ICU and Beyond." It is a special release that falls between Season 1 and Season 2, covering topics related to dysphagia practice in patients in the Intensive Care Unit (ICU). It is also relevant to long-term acute care units (LT…
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you struggling to find love and happiness after a painful past? Hosts, Stephen and Sharlene talk with Larry and Dawne, two incredible individuals who found each other later in life after tragedy, enduring childhood abuse, and both being single parents. Through their rawness and honesty,…
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Addressing supply chain inefficiencies continues to be a problem for manufacturers. Legacy systems and information silos cause inventory shortages and production delays. This podcast explores how digitizing the manufacturing supply chain, from raw materials to delivery, can revolutionize your operations. We discuss how AI, real-time data analysis, …
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Shari Gold is our guest this week on the Healthcare Experience Matters Podcast. She currently serves as Senior Vice President for Regulatory Compliance and the Chief Quality & Equity Officer with Bergen New Bridge Medical Center in New Jersey. She is a Healthcare Quality and Regulatory Compliance Executive, and we are honored to have her join our s…
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Unlock the secret to lifelong vitality with our insights on why health can't be bought—it's something you cultivate every day. Prioritize prevention, embrace inner balance, and make conscious lifestyle choices to achieve lasting well-being. Discover practical tips and advice and insights from Dr. Connie to transform your health from the inside out.…
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Smart Talks with IBM returns with a new season on Tuesday, June 25th. This season, we’re diving back into the world of artificial intelligence, but with a focus on the powerful concept of “open,” and how it applies to AI. Host Malcolm Gladwell will invite curious colleagues from Pushkin Industries to explore how openness is already reshaping indust…
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In this episode, Kris Jones, head of product at ZAVA, shares insights on creating a highly engaging work environment and the importance of flexibility. The conversation covers Kris’ background, experiences at Amazon, the concept of a dream job, and the significance of aligning company values with individual values. It also delves into ZAVA's approa…
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Multiple Myeloma ain't no joke, Black folks! A cancer of the bone marrow plasma cells, Myeloma is called “multiple” because there are frequently multiple patches or areas in bone marrow where it grows. In this episode, four men (three black and one white) come together to discuss the challenges they faced with delayed diagnosis of multiple myeloma …
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Download Your FREE Copy: 6 Pillars of Rewriting Your Story Are you tired of feeling pressure to always be positive, even when life gets tough? Stephen and Sharlene Licciardello shed light on the pervasive issue of toxic positivity and how it can hinder your pursuit of genuine happiness and success. Understand the dangers of suppressing your emotion…
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This week on the Healthcare Experience Matters Podcast we are thrilled to share with you the rebroadcast of our HCAHPS 2.0 webinars covering the most important upcoming changes to the survey that will be headed our way in 2025. Last month the Healthcare Experience Foundation (HXF) team delivered two free webinars designed to prepare you and your te…
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In this episode, Michelle catches up with friend of the podcast Katie Warburton on updates to her research and work within children living with HIV. Episode Guest Katie Warburton is a lecturer at The University of Central Lancashire (UCLAN) and is active member of CHIVA’s executive committee. Additional Information and Links For more information on…
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A positive mindset on health and wellness focuses on the interplay between mental attitude and physical well-being. This approach emphasizes the power of optimism, gratitude, and resilience in fostering overall health. In this week's podcast, Dr. Connie discusses the importance of a positive mindset and how to cultivate it despite your impending li…
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