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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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At Mercedes-Benz of Flagstaff, we are committed to delivering luxury vehicles and exceptional service to our clients in the Sedona, Prescott, Cottonwood Payson, and Page areas. We offer a wide selection of Mercedes-Benz vehicles as well as a state-of-the-art service center staffed by experienced technicians. Whether you’re looking for a new Mercedes-Benz vehicle or a more affordable certified pre-owned option, there is something for you in our showroom. This podcast will keep you in the know ...
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Historically High

Historically High

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A dive into historical topics from an elevated perspective. New episodes will be out every Wednesday. Find us on our socials:@Historicallyhi on Twitter @historicallyhighpod on Instagram. Don't forget to like, rate, subscribe, and let your friends know what they are missing.
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UNS Talks

UNS Talks

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UNS Talks is a podcast by the architectural design firm UNStudio. Founded in 1988 by Ben van Berkel and Caroline Bos, UNStudio specializes in architecture, urban development, product design, interior design and infrastructural projects. Based in Amsterdam, Shanghai and Hong Kong, the office has produced a wide range of work ranging from public buildings, infrastructure, offices, residential buildings, products, to urban masterplans. Pivotal UNStudio projects include; the Mercedes-Benz Museum ...
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Taking Alex

Kristen Pflum

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Alex Johnson had it all. He was brilliant, an avid outdoorsman, a talented chef, artist and botanist with friends all over the world. In 2013, days shy of his 33rd birthday, Johnson vanished after wrapping up a phone call with his girlfriend. For more than a month, the Johnson family did everything to try and find him. They held vigils, organized searches, brought in specialized K-9's and put up billboards. But Alex was dead. Beaten in the back of a Mercedes Benz, his body put in a barrel an ...
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evo India Podcast

evo India Podcast

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The evo India Podcast presents to you all things automotive! From news of the week to discussions on major happenings in the automotive world. Be on 2 wheels, 4 wheels or way more than that, we got you covered! We also will be sharing our experiences from the stories we're attempting, records we set and tales from our epic adventures!
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Laureus Podcasts

Laureus

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Presented by Andy Smith, we bring you all the action from the 2012 Laureus World Sports Awards in London, featuring exclusive interviews with a host of sporting and Hollywood stars. Brought to you by Mercedes Benz, IWC Schaffhausen and Vodafone, the ceremony was hosted by BAFTA and Golden Globe winner,actor Clive Owen. We hear exclusively from Novak Djokovic, Vivian Cheruiyot, Rory McIlroy, Darren Clarke and Pep Guardiola as the nights big awards are handed out. Plus we hear about some of th ...
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What happens when you bring the best of two famous brands together? What sorts of innovations can emerge, and how is a brand image created for the new product? The Smart car came about as a result of a collaboration between car manufacturer Mercedes-Benz and Swatch, the Swiss watch maker. This album examines the innovations behind the Smart car, its supply chain, and its assembly line in Hambach, France, where a finished car is produced every 96 seconds. With its major suppliers situated on ...
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Stadium Tech Report Podcast

Your host: Paul Kapustka, editor, Stadium Tech Report

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Paul Kapustka is the Editor of Stadium Tech Report and host of the Stadium Tech Report podcast, which talks to people on both sides of the stadium technology equation -- the IT pros who deploy technology, and the vendors who provide it. Come listen in!
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Marshall Sylver Live

Marshall Sylver

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Welcome to "Marshall Sylver Live," where millionaires are made! Join Marshall for two hours every day, five days a week. In the first hour, Marshall shares valuable content and information covering various aspects of life – from improving relationships and increasing wealth to fostering emotional, mental, and spiritual well-being. Gain insights, strategies, and advice from Marshall and his esteemed multi-millionaire and billionaire friends. The second hour is the highlight, giving listeners ...
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Innovation at large, established companies is hard. So we made a podcast to help you overcome obstacles and create change at your organization. Welcome to Innovation Answered, the podcast for corporate innovators. We've featured top leaders from companies like Walmart, Lyft, Google, Trek, Herman Miller, Anthem, Kellogg's, Wayfair, Royal Caribbean, FitBit, Lucasfilm, and CVS. For more information and show transcripts, visit innovationleader.com/podcast/.
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The Jane Anderson Brand You Show is the podcast for experts, consultants, speakers, trainers, academics and coaches who are or aim to be the leaders in their field. Jane shares her insights as well as interviews those who are industry experts to find out about their experiences when marketing themselves under their Personal Brand, or name. According to US Labour Data, by 2020 50% of the workforce will be self-employed​. The ability to market & sell yourself is an essential skill for the futu ...
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UKMotorTalk

First Take Media

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UKMotorTalk, sometime erratic scribblers and broadcasters of motoring and motorsport-related stuff. Often found with tongue embedded in cheek (or occasionally foot in mouth..), UKMotorTalk brings you an independent view on motoring and motorsport with impartial road tests, unbiased advice on buying and selling, insurance, taxation and road safety and all the news that affects your car use. We bring you a round up of the world of motoring with road tests, interviews with leading opinion forme ...
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Relentless Renewal is where we unpack new ideas, impactful strategies, and out-of-the-box thinking to help you master continuous change. Host Dominik Wee, CVP of Manufacturing & Mobility at Microsoft, will be joined by top business leaders to explore creative angles from a human, business, and technology perspective.
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A series of one-to-one interviews with leaders of some of Europe’s best known industrial and technology companies. We ask these CEOs and Chairs about their early lives, careers, experiences and leadership lessons. We talk about the challenges of the sectors they are working in, the opportunities they see on the horizon and gauge their views on some of the burning topics of our time.
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Welcome to the Commercial Grade podcast! Listen in as Christie Bishop, an award-winning Advertising Executive, answers your questions and gives you an insider's look at what really goes into crafting commercial campaigns.
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Dive into the world of Artificial Intelligence with your host Anna-Regina Entus - founder and president of the AI in Management Association and fellow of the AI Research Center at emlyon business school in Paris. Together with guest speakers from around the globe, I am helping you make sense of AI and share insights on the latest innovations in the world of Artificial Intelligence. Episodes 1-6: Hosted by Anna-Regina Entus and Victoria Rugli from Episode 7: Hosted by Anna-Regina Entus
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The Sketch

Mint - HT Smartcast

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In this new podcast, Mint Editor-In-Chief Sruthijith KK speaks to business leaders about the methods, motivations and influences that shape them. These wide-ranging conversations are meant to help us understand the world of their work but also a bit about who they are and what makes them tick. In short, a sketch. This is a Mint production, brought to you by HT Smartcast.
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Our guest today on the Stadium Tech Report podcast is Karl Pierburg, senior vice president and chief technology officer for the Atlanta Falcons, who will bring us up to date on the latest tech deployments at Mercedes-Benz Stadium, including a big bet on biometrics, and why keeping at the forefront is critical for a good fan experience. Only on the …
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In this episode, Dr. Michelli examines the profound impact of exceptional customer service that transitions into unforgettable customer experiences. He shares a compelling story from Capital One, where a simple customer service interaction was transformed into a memorable experience that resonated deeply with the customer. The story revolves around…
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Jim Jones....Jim Jones....what can we say about Jim Jones? Early on young James found he had two things going for him, his newfound love of religion and his ability to memorize sermons and scripture. What started out as lil Jimmy preaching to the other kids in town, took a slight detour in dealing monkeys (not a euphemism) before he finally perform…
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Send Us A Message Eyetsa is widely known for birthing 'The Shop Accra' but she has many amazing sides and packed with intriguing stories. Like the inspirational story of her great grandmother, her interesting travel stories and honest perspective on things, especially Ghana's art space. We dive deep with her on this beautiful episode. Support the s…
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In the latest episode of the evo India podcast, we’re joined by Pratik Kamdar, Co-founder of Neuron Energy, to dive deep into the world of EVs and battery packs. Founded in 2018, Neuron Energy focuses on sustainable solutions for electric mobility, developing advanced lithium-ion batteries for bikes, commercial vehicles, and drones. In this episode…
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The team talk "Everything Electric" after Dave does to the show, track days and driving them for charity, and, following the US Grand Prix, Formula One penalties and the seemingly random nature of them. For more: https://ukmotortalk.co.uk/2024/10/podcast-track-days-f1-usa-and-everything-electric-show/ Hosted on Acast. See acast.com/privacy for more…
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In this episode, Dr. Michelli explores the nuanced insights from a pivotal Harvard Business Review article on customer experience management. He discusses how traditional transactional touchpoints may not fully capture the essence of customer engagement and can sometimes mislead businesses about their performance. The article highlights that organi…
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Everyone take your seats because it is time for the sweet story of Milton Hershey and Hershey Chocolate. Milton grew up needing direction in life which he found in candy making. He started with caramel and failed more than once before eventually becoming the Caramel King of Pennsylvania. That wasn't enough for Milt because he had bigger dreams. Fro…
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In this episode, Dr. Michelli delves into the art of relationship-building, challenging the traditional adage with a nuanced approach: “It’s not what you know OR who you know. It’s what you know ABOUT who you know and what they know about you.” He discusses the importance of not only forming connections but also deeply understanding and being under…
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April 19th 1995 was a pretty dark day for the United States and to the people of Oklahoma City, Oklahoma in particular. Here in The States if you mention terrorism most people tend to think of the International variety, but domestic terrorism seems to be just as prevalent albeit with usually less of a bang, but not in this instance. Timothy McVeigh…
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Send Us A Message Naa Oyoo is a home chef and great food curator who has been very vocal about motherhood, her divorce and her passion for food. She is an award winning blogger and was at a point, working with Tullow Oil. Naa unleashed on this episode! Support the show Follow Us - IG - https://instagram.com/imld.pod Twitter - https://twitter.com/im…
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