The Power of Improving Patient Satisfaction

American College of Osteopathic Family Physicians

Small things have a big impact on patients. Listen as Christopher Scuderi, DO, Associate Chair, Department of Family Medicine, U. Florida shares insightful ideas on how to improve patient satisfaction while delivering quality care. Change involves not just the physician, but everyone in the office. In reviewing feedback from patients seen in the clinic, he understands what patients are dissatisfied with and comes up with novel solutions. A negative review on social media can be devastating. Ensure your patients keep coming back happy with this comprehensive guide to improving patient satisfaction. This episode was organized as a Member Service by the ACOFP Alternative Payment Committee.