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Consumer AI Study 2024: Shifting Attitudes and Increased Adoption
Manage episode 450028414 series 2954890
Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers.
- Over half of consumers are willing to pay a monthly fee for enhanced AI-powered benefits.
- The shift from simply "trying out" AI to demonstrating clear ROI from AI initiatives.
- Generative AI’s widespread adoption in both personal and professional settings.
46 tập
Manage episode 450028414 series 2954890
Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers.
- Over half of consumers are willing to pay a monthly fee for enhanced AI-powered benefits.
- The shift from simply "trying out" AI to demonstrating clear ROI from AI initiatives.
- Generative AI’s widespread adoption in both personal and professional settings.
46 tập
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