E219 | Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes

CHURN FM

Nội dung được cung cấp bởi Andrew Michael. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Andrew Michael hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.

6M ago 42:28

MP3•Trang chủ episode

Today on the show we have Chris Regester, the Chief Customer Officer of Planhat.

In this episode, Chris shares his extensive wisdom on the growth journey of a successful SaaS company and the critical role of recruitment in scaling businesses.

We then delve into the concept of "wolf-mode" customer success, highlighting an aggressive approach to customer objectives and the significance of seasoned expertise within the team.

We wrapped up by discussing current trends in the customer success industry, like the shift toward efficiency and CS accountability in revenue growth.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
Mentioned Resources:

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

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