Chuyển sang chế độ ngoại tuyến với ứng dụng Player FM !
How to Dip Your Contact Center Toes into the Cloud with Fiona Vanderlinde
Manage episode 400948529 series 3449109
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.
Links & Notes
- Harness the Power of Salesforce Service Cloud Voice | Upland InGenius (uplandsoftware.com)
- How Empowering Your Agents Boosts the Customer Experience - InGenius (uplandsoftware.com)
- Increase the personal touch in your contact center – by digitizing voice! - InGenius (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
18 tập
Manage episode 400948529 series 3449109
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.
Links & Notes
- Harness the Power of Salesforce Service Cloud Voice | Upland InGenius (uplandsoftware.com)
- How Empowering Your Agents Boosts the Customer Experience - InGenius (uplandsoftware.com)
- Increase the personal touch in your contact center – by digitizing voice! - InGenius (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
18 tập
Tất cả các tập
×Chào mừng bạn đến với Player FM!
Player FM đang quét trang web để tìm các podcast chất lượng cao cho bạn thưởng thức ngay bây giờ. Đây là ứng dụng podcast tốt nhất và hoạt động trên Android, iPhone và web. Đăng ký để đồng bộ các theo dõi trên tất cả thiết bị.