Chuyển sang chế độ ngoại tuyến với ứng dụng Player FM !
The Time that Retail Forgot
Manage episode 214453593 series 2402593
CX Storytime host and storyteller Russel Lolacher shares the story of The Time that Retail Forgot.
In this tale, Susan wants nothing more than to find a jean skirt that fits her. After finally getting to a place where she has what she wants, the only obstacle in her way is the policy of a retail store and their ability to accommodate. Will Susan get what she wants or will the company policy prevail? Listen to her tale to learn how a store could get in the way of her retail therapy, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
34 tập
Manage episode 214453593 series 2402593
CX Storytime host and storyteller Russel Lolacher shares the story of The Time that Retail Forgot.
In this tale, Susan wants nothing more than to find a jean skirt that fits her. After finally getting to a place where she has what she wants, the only obstacle in her way is the policy of a retail store and their ability to accommodate. Will Susan get what she wants or will the company policy prevail? Listen to her tale to learn how a store could get in the way of her retail therapy, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
34 tập
Tất cả các tập
×
1 Is Leadership Broken? Redefining Leadership for Future Success 9:27

1 Beyond the Quick Fix: Tackling Leadership’s Root Problems 8:37

1 Leading with Truth: Embracing ‘I Don’t Know’ 7:30

1 Knowing Where We Stand: The Key to Shaping Our Work Culture 6:53

1 Big Leadership Moments Must Be Earned Through Small Gestures 9:35

1 Great Leaders Know Change Does Not End Great Relationships 8:03

1 How Leadership Needs to React to a Tragedy Test 10:43


1 Finding Belonging for the LGBTQIA+ Community at Work 46:28


1 Creating and Respecting Culture in a Remote Work World 46:17

1 How to Solve Employee Apathy in the Workplace 50:32

1 The Right and Wrong Ways to Pursue Power at Work 51:48

1 CX Storytime Becomes Frontline Feedback, Stories from the Employee Journey 13:55

1 Sneak Peek of Relationships At Work - the Employee Experience and Workplace Culture Podcast 35:57
Chào mừng bạn đến với Player FM!
Player FM đang quét trang web để tìm các podcast chất lượng cao cho bạn thưởng thức ngay bây giờ. Đây là ứng dụng podcast tốt nhất và hoạt động trên Android, iPhone và web. Đăng ký để đồng bộ các theo dõi trên tất cả thiết bị.