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To reduce defensiveness, build up the social bond
Manage episode 306155803 series 2359923
Deflecting blame, denying responsibility, and minimizing negative impact are defensive behaviors that make problem-solving conversations frustrating. To reduce defensiveness and increase their willingness to take responsibility, use this research-supported approach when you confront.
Find the transcript with links here.
To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/.
180 tập
Manage episode 306155803 series 2359923
Deflecting blame, denying responsibility, and minimizing negative impact are defensive behaviors that make problem-solving conversations frustrating. To reduce defensiveness and increase their willingness to take responsibility, use this research-supported approach when you confront.
Find the transcript with links here.
To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/.
180 tập
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