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Track and Trace- when will the struggles ever end?
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Manage episode 287763092 series 2826434
Nội dung được cung cấp bởi Cassandra Gaines, Esq. and Cassandra Gaines. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Cassandra Gaines, Esq. and Cassandra Gaines hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Track-and-Trace Struggles - will it ever improve?
It’s 2021 and the industry still has shippers and brokers calling truck drivers for truckload locations. Customers want to know where their shipments are located--why is it so hard to automate this process? Other topics of discussion:
-best practices;
-best tech;
-what annoys drivers;
-how to make customers happy;
-why customers are so obsessed with it and do they go overboard?
- Guests:
- Peter Coratola, President of Ease Logistics
- Chris Jolly, “the Freight Coach” CJolly Freight Consulting
- Vitaly Bekker, Senior Transportation Specialist at Aritzia
- Adam Wingfield, Managing Director at Innovative Logistics Group LLC
- Links:
- Watch on our NEW Website! https://www.madgaineslive.com/live
- Register with LinkedIn Events: https://www.linkedin.com/events/track-n-tracestruggles6772222361153359872/
- Watch on YouTube: https://www.youtube.com/c/cassandragaines
- Sponsors:
- J.J. Keller & Associates
- OTR Capital Learn more here--> https://otrcapital.com/madgaines/
Chương
1. Track and Trace- when will the struggles ever end? (00:00:00)
2. Why do shippers want tracking 24/7 (00:06:45)
3. broker v carrier visibility differences (00:08:49)
4. Why do carriers fight tracking? (00:15:00)
5. shippers want confirmed tracking (00:20:04)
6. set expectations up front (00:21:51)
7. track and trace is abused at times (00:25:17)
8. what is so wrong with calling the trucker? (00:28:26)
9. ELD data (00:38:21)
10. customers want verbal confirmation (00:42:50)
85 tập
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