EP 92: Reimagining Administrative Onboarding with Michelle Affanato

Nobody Told Me That! with Teresa Duncan

What if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don’t allow us that luxury but what if that’s a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She shares her thoughts with me in this episode. Here are some of our talking points:

• How to best teach block scheduling
• Are we tripping over new hires at the expense of our current super stars?
• We should be asking patients for more money, more often
• Why so much focus on new patients instead of retention?
• How friendly is too friendly for team members?

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Resources about today’s show topics:

• The True Cost of Not Providing Employee Training
• The Cost of Training vs. Not Training | LawCrossing.com
• The Association of Dental Implant Auxiliaries
• Employee Tears (@employeetears) • Instagram photos and videos

Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Michelle:

• https://affinitymanagement.co/
• https://www.instagram.com/michelle_affinitymgmt/
• https://www.facebook.com/michelle.affinitymanagement/

**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)