Episode 6 - UptimeHealth and Dental Whale

Open Wide Podcast

• Uptime Health acquired Dental Whale, a company that aimed to be a one-stop solution for dental practices
• Dental Whale had multiple offerings, including equipment sales, service technicians, training and education, practice transitions, and a dental savings network
• Uptime Health acquired Dental Whale's network of service technicians, who are independent contractors or franchisees
• The acquisition allows Uptime Health to ensure quality control and provide high-quality service to dental practices Uptime Health acquired Dental Whale and is repurposing its components to fit within the Uptime Health framework.
• The acquisition of Dental Fix allows Uptime Health to improve its service network and support its clients and manufacturing partners.
• Uptime Health is building a vocational school for dental equipment repair technicians in partnership with an existing school that specializes in medical equipment repair.
• The Front Office Rocks tool, acquired from Dental Whale, provides training for front desk individuals in dental practices.
• Uptime Health aims to be a surge resource for distributors and manufacturers, providing service support and data to help them improve their products and inventory management.
• Rumors and misconceptions surrounding the acquisition include Uptime Health becoming competitive with distributors and manufacturers, which is not the case.
• Uptime Health is focused on improving the service and maintenance of dental equipment and providing valuable data to the industry.

Chapters 08:15 Challenges and Feedback on ADSO Conference 24:16 Uptime Health's Acquisition of Dental Whale 26:23 Dental Whale's Offerings and Challenges 45:31 Addressing Rumors and Misconceptions 53:52 Being a Surge Resource for Distributors and Manufacturers