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What To Do When a Client Demands Your Fire an Employee
Manage episode 415271220 series 3504708
Nội dung được cung cấp bởi Dr. Jeremy Pollack. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Dr. Jeremy Pollack hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
In this "Peacebuilding with Dr. Pollack" episode, Dr. Pollack advises George, an account director facing a crisis after his team accidentally insulted a key client. An email mishap revealed a derogatory comment made by an account supervisor about the client, leading to demands from the client's VP for the supervisor's dismissal. George is caught between the client's demands and his boss's refusal to fire the valuable employee. Dr. Pollack recommends an honest approach to reconcile with the client, suggesting a direct apology from the supervisor and a discussion to assure the client of their valued partnership and measures to prevent future incidents. This advice underscores the importance of accountability and the ethical resolution of workplace conflicts.
Please visit our website to get more information: https://pollackpeacebuilding.com/
Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems
More from Dr. Pollack:
- Peaceful Leaders Academy
- Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
- FREE e-book: The Ultimate 12-Step Guide to Coworker Mediation: Free Ebook - Pollack Peacebuilding Systems
Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn
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