Episode 83: Kevin Wilson on DC’s 911 nurse triage line

Probable Causation

Kevin Wilson talks about a new approach for handling non-emergency health calls to 911: a nurse triage line in Washington, DC.

“Nurses in the 911 Loop Improve Care: A Randomized Controlled Trial” by Chrysanthi Hatzimasoura, Rebecca A. Johnson, Kevin H. Wilson, Robert P. Holman, Ryan T. Moore, and David Yokum.

Minor correction: During this conversation, Kevin mentioned that nurses could book primary care appointments for callers. This is not quite accurate. Instead, nurses may refer callers to Federally Qualified Health Centers (FQHCs) with walk-in availability for primary care and book the caller a ride to the FQHC.

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OTHER RESEARCH WE DISCUSS IN THIS EPISODE:

• “A Community Response Approach to Mental Health and Substance Abuse Crises Reduced Crime” by Thomas S. Dee and Jaymes Pyne.

• Episode 80 of Probable Causation: Thomas Dee.

• Episode 77 of Probable Causation: Elizabeth Linos.

• “Ten Solutions for Emergency Department Crowding” by Robert W. Derlet and John R. Richards.

• “A Randomized Control Trial Evaluating the Effects of Police Body-worn Cameras” by David Yokum, Anita Ravishankar, and Alexander Coppock.

• Episode 78 of Probable Causation: Sandip Sukhtankar.

• Episode 75 of Probable Causation: Panka Bencsik.

• Episode 67 of Probable Causation: David Phillips.