The sentiment albatross | Emma Lampert
Manage episode 463755318 series 3578812
Episode 169: Emma Lampert knows what wins when revenue and net promoter score get into a scrap.
⏱️ Timestamps:
00:00:00 - Intro
00:01:34 - Why customer feedback gets ignored
00:02:38 - NPS: A misunderstood metric
00:03:06 - The missing nuance in customer feedback
00:04:23 - Users vs. champions: Whose feedback matters?
00:06:29 - Vanity metrics vs. meaningful insights
00:08:46 - NPS: Just the starting point
00:10:04 - Treating feedback as a nurture flow
00:10:27 - Signing off with fresh perspectives
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Emma Lampert:
Emma's LinkedIn: https://www.linkedin.com/in/emmalampert/
Mentioned in this episode:
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