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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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How Homes In Sedgemoor Have Reduced Rent Arrears To 0.9% | Episode #009
Manage episode 291931818 series 2922945
Thông tin tác giả Voicescape được phát hiện bởi Player FM và cộng đồng của chúng tôi - bản quyền thuộc sở hữu của nhà sản xuất (publisher), không thuộc về Player FM, và audio được phát trực tiếp từ máy chủ của họ. Bạn chỉ cần nhấn nút Theo dõi (Subscribe) để nhận thông tin cập nhật từ Player FM, hoặc dán URL feed vào các ứng dụng podcast khác.
The last 12 months have not exactly been *easy* for those working in rent collection. 😣 Pandemic 😣 Job Loss. 😣 Financial Difficulties. These are ALL things tenants have had to contend with over the last year. Moving "paying the rent" down the priority list for more than a few people. Yet... Housing association - Homes in Sedgemoor - don't seem to have let ANY of that phase them. With current rent arrears being at just 0.9% 🤯 (No... that's not a typo) In this episode, John sat down with Ian Richards, who is the income team leader at HIS to breakdown EXACTLY what they've put in place as an organisation - to be able to achieve those kind of numbers. If you work in income collection - you don't want to miss this.
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