How to communicate with tenants like it's 2021 - not 2005 | Episode #010

The Social Housing Podcast

❌ Poor customer communication/service = Poor reputation. If housing providers have learned anything over the last 12 months... It's the importance of *quality communication* with tenants. Communication that's: ✅ Proactive. ❌ Not reactive. ✅ Gentle. ❌ Not forceful. ✅ 24/7. ❌ Not 9-5. And a shining example of a housing provider with that *quality communication* is Citizen. Which is why for the upcoming episode of The Social Housing Podcast - we've brought on Steve Hayes... (Head of Comms at Citizen) To breakdown how they've proactively engaged with their 30,000 residents over the last year - by thinking more like Amazon rather than a "traditional housing provider"