Episode 18 - Hiring & Retaining Staff

The Vet’Ed Podcast

In Episode 18 of The Vet'ed Podcast, hosts Steven Hermann and Kale Flaspohler explore effective strategies for hiring and retaining staff in veterinary practices. They emphasize the importance of clearly defining roles and setting expectations, noting that vague job titles can lead to confusion and dissatisfaction. By outlining specific responsibilities and communicating clear outcomes, practices can ensure that employees understand their roles, reducing stress and improving job performance.

The episode also highlights the significance of strong communication, both verbal and non-verbal, in maintaining a positive work environment. The hosts discuss the value of checking in with staff, offering support, and being mindful of signs of burnout or disengagement. They stress that developing a structured hiring process, rather than rushing to fill positions, helps practices make better decisions and find candidates who are a strong cultural fit.

Finally, the importance of onboarding is discussed, with examples of how thoughtful integration of new hires can significantly improve performance and retention. Practices that invest in training, mentoring, and a gradual introduction to the team tend to have more satisfied, productive staff. By focusing on creating a strong workplace culture, practices not only improve employee retention but also enhance client experiences, ultimately driving long-term success.