Christa Picciano Daniello, of the Osborn Home Joins Time To Talk with Jen

Time to Talk with Jen Graziano

(377) Christa Picciano Daniello, VP sales Osborn Home Joins Jen on Time To Talk - YouTube
https://www.youtube.com/watch?v=7feGadFDYzg
Transcript:
(00:00) we all need to talk and think about here now is Jennifer Graziano and time to talk good morning Westchester it's 9 A.M on Monday and that means it's time to talk with me Jen Graziano I'm a licensed funeral director who oversees my family's funeral homes Cox and Graziano are both American Greenwich and the Zion Memorial Chapel of Westchester every Monday I come to you discussing important topics and sensitive matters that all of us need to pause and reflect upon at some point and through this show
(00:30) I hope to provide a platform to do so if you're joining us on 1460 wvox or Whitney Global Media Station will take your questions comments and calls to 914-636-0110 good morning to the control room and good morning Facebook live viewers with Tim judge greenwichlocal.com behind the camera so great to have you joining us it is gloomy it is rainy it is miserable but we're happy in here so that's a good thing and I am speaking with my friend and my guest Krista picciano daniello the Vice President of Sales for the
(01:03) Osborne and Rye I really can never say enough about the Osborne they are a Retirement Community Health Care Facility Independent Living um with a phenomenal reputation been there for so many years it's so beautiful I get to pass it quite often and Krista good morning morning good morning everybody on this lovely morning so glad to be here and as I remove the tickle in my throat okay we're ready to go live radio folks um Crystal we we always have you come on and we talk about making a plan and again in the beginning of the year I'm
(01:40) mindful of the guests that I have on because we really want people who are mindful about getting Affairs in order we start off every year with so much hope and promising this is the year I need to do this and then lo and behold December comes around and we haven't done we haven't scratched the surface of our list so having you on now uh is very strategic and very important because there comes a time when you have to question part of part of the dialogue as we age is where do we live or if we're adult
(02:10) children where do mom and dad live and there does come a time where total Independence might no longer be feasible but that brings up a slew of emotional and psychological you know issues of losing Independence the struggle to hold on to Independence the denial that you know no we can still stay on our homes so the time to really talk about this plan is before any of that inability sets in yes okay actually glad you said that because you know I've been at the Osborne for 25 going on my 25th year and I've been it
(02:51) hasn't aged you I have to say thank you we have that cocoon pool if anybody's wondering um but you know I've been in the industry for 28 years and I think that you know one of the things that you said always resonates and it's something that's really difficult to get across to people is that you know if you're not planning you're in a crisis and so so many times year after year I see people say this one sentence constantly I'm not ready and what I'm not ready ends up setting
(03:26) you up for is eventually I'll be in a crisis because you're waiting till you have a need and once you wait until you have a need usually that need is not something that comes up slowly it's something that you need to take care of right away it's a fall it's a fault that leads to physical impairment correct you know it's a cognitive decline that is often undetected at first and then just becomes you know a person can just lose cognitive function and ability and then you're not part of the decision-making
(03:56) process that's correct I mean I think it's broken down into so many things I think there's so many misconceptions out there too about what does retirement living mean what do these different communities offer and I I think a lot of it comes down to educating and I think people wait to do that till there's a need as well yeah so they don't understand what the differences are between say a full Continuing Care retirement community like the Osborne and I'll be honest with you I hate the
(04:25) word retirement I wish we would like just I was gonna say we need to Rebrand this it's not because when you hear retire I like your expression not your mother's nursing home yeah I thought that was great no but when you hear it's stigmatic you're thinking yeah this is the end right this is depressing I'm gonna go here and then it's just a matter of time correct there's so many negative implications to that to that term and when the reality is such is not the case at the Osborne first of all
(04:55) this is a this is a lifestyle correct it's it's not it's not this negative place it's a whole lifestyle where you run the gamut of how you can care for people you can have total Independence in a beautiful apartment that's where you can come and go as you please you have your own kitchen your family is doing holidays there you have you know bedrooms that grandkids can come and see like total Independence but you're not worried about snow removal not that any of us are really worried about that
(05:27) losing power the Landscaping cutting the grass planting the flowers think about even during covid could get food couldn't get out but guess what we brought it to their apartment so I mean I think there's a lot of things people don't realize and I don't look at it as a last step it's the next step because people live a long Act of Life 80 is the new 60.
(05:53) okay guys I hate to tell you it's the truth not hate to tell you because you know as I get older and older I'm like oh 50 is the new 30. for sure but being in this business honestly it's not the age that defines a person it's the person that defines them it's very true because I you know you can you can see a sluggish 40 year old that President 80 year old and you can see an 80 year old that you know presents far younger and more active than myself so you're right it's a mindset and and the truth is I'm sure if you do you have
(06:25) statistics on the longevity of Osborne residents because I have to tell you from my perspective I I know you know that that Osborne residents live a long time they do I mean we've had so many people what 15 that live there over a hundred I mean two of them in independent living that's amazing I mean 100 I don't know if I would sign up for over 100 yeah right but you know what I mean if you're at the same age so so I think there's just misconceptions about again what these places are and you know
(06:57) one of the things I say is forget retirement I would like to just cross the word out and be like okay it's really how do I Revitalize how do I re-energize how am I Reinventing it's really to me more of a reinvention lifestyle because you know many of these people are living home and they don't have the socialization they had before yeah and there's isolation and I think we even saw that during covet you know when you look at covid some people are just solely focused on the numbers of people who had it or
(07:26) fatalities from there one day when all the research is really done the psychological implications of covet and the fatalities that came from emotional decline yeah loneliness depression failure to thrive failure to continue I mean those numbers were oh my God is just as great I think so isolation depression not having that reason to get up in the morning that yields so many effects on the physicality I mean you know I think that when it comes to the independent living so I think it's really breaking it down
(08:01) first of all there's continuing care communities I'm not going to say retirement communities but really what does that mean what that means is that you have everything on one campus from totally Independent Living to a certified Assisted Living to a certified nursing and rehab center so you have every single level if you need it you may not go to all of them but it's all on one campus it's very true you can start out in the beautiful apartments and you could just remain there exactly definitely
(08:36) um but let's talk about the Continuum of Care because you know it takes one fall it takes one change and it could just something so small can be a big game changer but when you have a community I'm not even I'm not using the word facility either because it's not where the gradients of care are there for you let's talk about that transition are you transitioning into different buildings um is assistance coming to your home how does that work when your needs shift from one Paradigm to the next it's a
(09:12) good question because it's all individual it really depends so for instance you know at the Osborne we have three apartment buildings that are independent and then we have 40 houses okay those are those all make up the independent part of the community so three apartments and 40 homes so there's 188 units all together so actually the largest part of the Osborne is independent living um and then there's another building for assisted then there's a skilled nursing a rehab and a memory care we also have a
(09:42) Home Care Division so for instance again I want to touch on that yeah and so there's a couple who lives in a garden home for instance and maybe the spouse fell and fractured him and needs to go to rehab so the nice thing about the Osborne is we'll take care of following you in the hospital what does the doctor recommended okay inpatient Medicare rehab okay we're going to bring you back to the Pavilion you've had your rehab okay we're going to bring you back to your house with your husband you might
(10:10) need a little home care okay we'll put the Home Care in now if there's a decline if somebody needs more care it depends on the person you may bring home care into the home and stay there but when it gets to a point where you really can't manage that house anymore and you need assisted living and it's just you or a couple then you can move to the main building and we take care of all that for you where assisted living is located Okay so you can either bring the services to you in independent living
(10:38) you can move over to assisted you can move to memory care they're all available but it's really customized to what you want and what you need and I think also in situations where there's not um Family readily present able to take on the care this is important so do you have do you maintain good working relationships with family members oh my gosh um or are there a HIPAA constraints that don't allow you to discuss the health care or are you really able to act as the eyes and ears and voice of the adult children who can't physically
(11:13) be there well you know of course there's HIPAA but usually the residents themselves will assign whoever to be you know sort of their person to contact so we can't just contact anyone and discuss the actual health care but if we have the approval which we always get okay we maintain extremely close relationships with family okay but I think going back to the first thing that you said the most important thing is to plan while you're still independent because you have all the benefits of living an independent life without the hassle of
(11:51) all of the formalities like you said you know my refrigerator doesn't work my light bulbs are out I don't want to do the actual little snow removal but I want to be able to go to the city every month on the trip I want to be able to take part in French lessons I want to go to the lecture the Yale Professor all on this campus so I mean it allows you and afford you the opportunity not only to do what's on campus but you're not stuck on campus you're independent so go drive to do what you did you did
(12:19) for this is this is where you're coming home I will tell you it sounds wonderful and no I mean I'm thinking of it myself if someone's going to throw out my garbage and fix the light bulbs and you know get in big city once a month like I don't know you know maybe maybe we need to lower the the age that we're looking for people to come in I always said I would like a few days at the Osborne because we could be roommates sounds great um talk though about what you were you were just listing some of the Myriad of
(12:53) activities that they are lectures lessons trips the active lifestyle is arguably just has a direct Nexus to the longevity under because you're cultivating a reminder there's so many studies that come out now um even with prevention of cognitive diseases and Alzheimer's it's the act of mind keeping the Mind sharp really does have tangible benefits on slowing the onset delaying or even preventing the onset of that so and you actually wear your other hat with the Alzheimer's Association I do too so you
(13:26) can attest to this much more in depth um but the lifestyle maintaining that learning you afford so much again not your mother's nursing home this is not depressing now talk about some of the programs there are so many so Independent Living I mean I think that's again one of the misconceptions is that Independent Living is just that they have all their own programs they have all their own amenities they have all their own dining they have like I said everything from French Classes to the book club to the movies every day to
(14:01) trips um they go to see plays um they have um poker nights they have I mean when I tell you there are more things most of the time I'll ask a resident to do something with me and they'll say I have to check my calendar I'm really very busy I mean you can be as busy as you want now you don't have to do all those things but I think the wonderful thing is you have the opportunity for intellectual lectures um we have politicians coming in we have um different professors um we did a Yale series of professors from Yale we have
(14:36) somebody coming in in March who's a professor at Mercy College she's doing a talk on ageism which is really fascinating so you know we offer so much that you can be as busy as you want both physically and cognitively as you said because both of them as you age for Alzheimer's both your mind and your physical have an actual effect on the outcomes and on developing Alzheimer's and different types of dementias so we have exercise classes pool exercise we have yoga we have stretch and then of course you have all of the things that
(15:16) will sort of dedicate towards your cognitive to keep you in the loop of what's going on today I mean there's so many things to do and again I think coming in independent before your child has to make a decision before something happens this is where I've chosen I already have my roots I've made my friends so now if you do need assisted living you've already chosen the place you want to be there are no more choices when there's a crisis now right because there's an actual plan correct and you know having a plan is
(15:48) great even if even if it takes years before you execute the plan is there and you are part of the plan you are part of the decision-making process rather than it being chosen for you um and I think when you have the ability to do that it's probably easier psychologically to accept the assisted living or the transitions in in living situation and lifestyle because it once again you were part of the process Krista one of the many benefits of the Osborne one of the things that I note from my side of viewing this
(16:24) um the staff you do not have turnovers there you don't have rapid turnovers if you're with the Osborne you're you're a lifer there and you know that 25 years um under wonderful Direction Matt Anderson your nursing staff we've done so many events together and you see the same faces and as you were saying inadvertently um when you're answering questions you have a personal relationship with these residents you know who these people are they're not numbers they're not just okay here's
(16:55) your apartment have a great day call us if you need something no there's a very active involvement getting to know the residents really a bond it is and you know I think one of the things I neglected to mention is a lot of the activities are with residents and staff so you know when we have yeah when we have like the the Sip and paint that's with resident and staff we have a cafe that's open for Resident and staff pickleball will be resident and staff oh my God even you guys are on pickles so we were the cool kids before
(17:33) um you know we have a putting green and then we have um different contests residents and staff I mean we're extremely close to our residents it's we're all in the same environment we're sharing this environment I mean when you talk to our residents what they will tell you is what makes this place so special I will guarantee everyone you ask will say the same thing it's the staff yeah because we care and I think being that we don't have that turnover the people who are there are there
(18:02) because they love being there because we love the residents it has to be I mean no matter what you do in life you're not going to do it well unless you love what you do exactly so um you're certainly not staying for 25 years if you don't love it uh no ma'am no ma'am so Krista during colbed we were part of a network that was really trying to educate and reach out to not just the senior community but their adult children who were plagued with so many issues that have come up and um oh my God the world was so different
(18:33) I remember these Zoom meetings that we were a part of and we would we would do the show um but we talked about Powers of Attorney Health Care proxies um the remote execution of this I mean the world is is back to normal whatever that is nowadays but in your experience what are the biggest changes in the post-covet era and one with respect to Assisted Living Health Care aging you know I actually think that covid made people think more um about what their plans are I think people found that their loved ones um whether they're independent or
(19:17) whether they're adult influencers were isolated extremely isolated you know didn't have the ability to sort of reach out and get the things that they need when you couldn't go to the grocery store you know when something was wrong in the house you couldn't get somebody to come in and fix something so I think it kind of pushed people to think about you know gee we really should start thinking about what a plan would be whether it's the resident themselves or the others I think another thing is that
(19:45) a lot of that remote stuff continued whether it's um Zoom lectures and people like being involved whether it's families now being able to have a zoom with Mom or Dad yeah um Healthcare proxies I think we've seen more and more people who've got their paperwork in order because I think as you saw saw a crisis happened and what happened they didn't have those things we've been talking about for how many years right in place a plan whether it came to anything yeah you know so I think we're seeing more and more people
(20:15) plan because this world as we see it's unpredictable and the only thing you can do is you you don't know what's going to happen tomorrow all you know is I have to plan for whatever that might be yeah and that's just it I mean you know the goal is to be happy and healthy and not need your plans but again it could be something as simple as a slip and fall and that can change the course of everything you have the most active 80 year old person that has that one fall and it changes so much so having plans
(20:48) in place just means that that if something happens right you're ready to go and you're not laboring under duress and stress you're thinking clearly and consciously and you're exploring options because you know it's not it's an apple and orange compare Paris into different facilities in the area I'll say firsthand no one's giving you what the Osborne is giving you no no and you have other so do you also so you have home care which is a recent um somewhat reason that you have the ability to take
(21:19) this vetted quality of care I mean if your Osborne's a Good Housekeeping seal I've always said that so if they're working for Osborne and they're coming into the home these are vetted licensed trusted correct I say this on the show Ad nauseam but I can't stress it enough who you're allowing in your home around your person access to your jewelry your checkbook you cannot there's so many Fly by Night agencies out there that you know and everybody's at the mercy of a much different the labor and staffing
(21:51) issues it's hard it's very hard to get good people you're maintaining good people you've only had good people and you're holding on to them so you do have the ability that people can contact us Oren that if they're still staying in their own home but they need care Osborne home care we're licensed in both New York and Connecticut actually and you know like you said the great thing is they're licensed they're vetted you know they're Osborne employees and I think what we've seen is a lot of people
(22:21) go to what we call the gray market so it's like that housekeeper or it's the friend of somebody who knew this person and it's like you really don't know anything about that person this is the person you're letting in your parents home your home to take care of your most precious thing in your life absolutely and then you know you always hear in those situations that people get somebody then one day they just don't show up and start working there's no you know there's no not just contractual
(22:49) agreement but no formality that they could be here today and gone tomorrow so absolutely that's a wonderful feature if anybody out there is in need of home assistance once again you can utilize Osborne and I'll give all the contact information momentarily uh rehab short-term rehab yep so we have both inpatient and outpatient okay short-term rehab so for instance like you are referring to before slip and Falls we haven't had much snow but people still slip and fall or you have a planned orthopedic surgery you know you might
(23:19) have a tree or a hip replacement you can book your time at the Osborne in advance right put your name on the on the wait list and we'll we'll hold a room for you it's covered under Medicare um as long as you have your three-night hospital stay you can have Inpatient Rehab also if your doctor gives you a prescription for outpatient rehab you can come to the Osborne for outpatient whether you do inpatient or not so we have all those Services um right on and again all Osborne vetted and certified Krista our time always
(23:47) wraps up quicker than I would like but phone number website just give the contact information so I'll give you the website because I think that's sort of the easiest and it gives you the most broad information which is www.vosborne that's t-h-e o s b o r n dot Org the osborne.
(24:10) org okay no e on the end of that okay phone number 914-925-8300 so if people are interested can they come and tour on property okay you can go on the website you can call us um my staff would be happy to meet with you um we take our time we get to know you and we'll give you all the options available and there are so many options available but again when you're when you're doing this quickly your options just become so limited yep and and you know I think we all kind of live with this belief that nothing's gonna happen to us no matter
(24:48) what age you are we just believe that you know that we're we're fine and tomorrow we'll be here and not to be dismal and pessimistic but again you have to be aware and mindful and make make the best choices so the osborne.org that's t-h-e-o-s-b-o-r-n.org or 914-925-8300 so funny whenever I have to call the Osborne I always forget that number and it's number I dialed my whole life so 925 8300 but it's about lifestyle folks it's not about the last step it's the next step that's right
(25:23) that's great and we'll have you back on at some point to talk about your work with the Alzheimer's Association absolutely because I think that's wonderful um you serve on the board yes there correct fourth term um anything do they have any community events at the Osborne where people are coming in or it's still yeah no we are actually we're having a Valentine's brunch oh how nice yeah which is actually February 15th you can go on our web site or you can call us if you're interested there is a
(25:50) limited number of RSVPs and then we are doing um the lecture in March as I was saying um with Dr Han from Mercy which is on ageism in America and that's open to the public as we should do a show with you and he together to come in I would love oh yeah that would be fascinating that would be great Krista thank you so much of course Krista picciano daniello from the Osborne and Rye give her a call folks make your plans be mindful be aware and this is Jen Graziano thanking you for taking the time to listen as we
(26:21) took the time to talk have a great day Westchester bye-bye