Empowering Teams, Engaging People and Business Success with Hannah Carter

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Welcome to another insightful episode of Mindboost Moments! In today's conversation, we have the pleasure of speaking with Hannah Carter, Head of Learning and Development at BaxterStorey. Hannah brings a wealth of knowledge and experience in crafting unique, tailored learning experiences for the company's 8,500 employees across various locations.
Throughout the episode, Hannah shares her approach to encouraging individuality and creativity in delivering exceptional customer service. We delve into the introduction of BaxterStorey's service excellence programme, which focuses on developing leadership and self-awareness among selected team members. Together, we explore the concept of delivering phenomenal service and the journey towards setting industry-leading standards.
Hannah also touches on the importance of collaboration with industry experts and the continuous evolution of development programmes. She emphasises the significance of solid foundations, identifying root causes, and maintaining a curious and inquisitive approach to problem-solving.
In a thought-provoking anecdote, Hannah shares a work experience involving a stock management issue, highlighting the importance of perspective and effective problem-solving. She also discusses the value of collaboration and knowledge-sharing within her professional network, inviting listeners to connect with her on LinkedIn to learn from others' experiences.
As the conversation progresses, Hannah and Caleb discuss the importance of open communication, feedback, and leading with empathy within a team. They explore the impact of creating a safe environment for vulnerability and understanding the personal factors that may influence team members' behaviour.
Join us for this engaging discussion on fostering a culture of empathy, open communication, and continuous improvement in the workplace. Let's dive in!

Are your People and Learning team crafting the most compelling, beautiful, impactful learning experiences? Do your training efforts align seamlessly with the business needs and are your people making an impact due to your learning?
If you question whether your business and brand could benefit from a digital learning shift, today's episode of mindboost moments is essential listening.
Mindboost are on a mission to rid the world of dull ‘click next’ elearning and support every organisation to be the world’s best workplace. So if like us, you’re an ambitious, purpose-driven organisation that invests in growth and aspires to be an industry leader, visit us at mindboostlearning.com to see how we help you become rock stars in your business with our tailored elearning solutions.