THE CUSTOMER IS NOT ALWAYS RIGHT https://studio.youtube.com/channel/UCA-pdAcY3t6qG9G57EZaKsg/videos
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager. Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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McAfee customer service phone number +!855-388-3300
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For McAfee customer service number, call 2029602084. Support is available 24/7 to assist with antivirus software installation.
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Welcome to the Journey On Customer Service podcast, where amazing things happen.
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Email is a crucial means of communication as it allows people to stay in touch with their family and friends. People also use emails for professional means of correspondence to connect with their clients and business partners. Since people are very dependent on emails to communicate with their contacts, at times, it can be quite frustrating when your email encounters any unpredicted errors. SBCGlobal is an email service that provides users access to an AT&T Yahoo email account. Ever since th ...
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Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
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Examining the relationship between your company and your customer.
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Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
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Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
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In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. For more written content on this topic, visit: https://learnforfree.biz/category/english/customer-service/ Learn For Free podcast series produced , managed and distributed by https://allsuper. ...
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Welcome to the Smarter Selling: Customer service. Who is selling? Everyone!!! podcast, where I share my thoughts of my recent holiday and customer service excellence. It’s so easy to influence/ look after your customer once everyone in the business realises it’s also THERE business! (Not just the sales persons job).
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Hi, I am Carole T. the host of The Customer Service Therapy Podcast! You can also find me on Youtube as The Burned-Out Bee: https://bit.ly/3CL6onR As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and respect.
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To Reach Kindle Customer Service Dial 1-844-601-7233 to Resolve the Internet Connectivity issues of the E-Book Readers.
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I will be providing information on how to navigate the customer service call center industry. Support this podcast: https://podcasters.spotify.com/pod/show/muzick-hairston/support
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Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
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I’m a husband, father, and long-time worker of the customer service industry. This is a comedy/rant podcast dedicated to the people that get to speak to the worst of humanity. I’ll be sharing my own experiences, reading family, friend, and listener stories, maybe dive into paranormal with crazy stories about stores/restaurants. There’s a lot we can do and I plan on creating a community. I look forward to sharing my stories hearing/sharing yours!
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BITDEFENDER have expanded throughout in recent years. But the BITDEFENDER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of BITDEFENDER by diak9uling up the BITDEFENDER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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XFINITY have expanded throughout in recent years. But the XFINITY Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of XFINITY by diak9uling up the XFINITY Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ROADRUNNER have expanded throughout in recent years. But the ROADRUNNER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ROADRUNNER by diak9uling up the ROADRUNNER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TUTANOTA have expanded throughout in recent years. But the TUTANOTA Customer’ service Phone” Number, sometimes the users face some Customer’ issues hhhhhhwith it. If you are facing problems with your TUTANOTA or TUTANOTA
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SYMPATICO have expanded throughout in recent years. But the SYMPATICO Customer’ service Phone” Number, sometimes the users face some Customer’ issues hhhhhhwith it. If you are facing problems with your SYMPATICO or SYMPATICO
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Dial Kindle Customer Service 1:844:601:7233 Phone Number to Resolve the any technical or internet connectivity issues of the E-Book Devices.
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HOTMAIL have expanded throughout in recent years. But the HOTMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of HOTMAIL by diak9uling up the HOTMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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EARTHLINK have expanded throughout in recent years. But the EARTHLINK Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of EARTHLINK by diak9uling up the EARTHLINK Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TRENDMICRO have expanded throughout in recent years. But the TRENDMICRO Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of TRENDMICRO by diak9uling up the TRENDMICRO Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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CHARTER have expanded throughout in recent years. But the CHARTER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of CHARTER by diak9uling up the CHARTER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ESET have expanded throughout in recent years. But the ESET Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ESET by diak9uling up the ESET Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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HUSHMAIL have expanded throughout in recent years. But the HUSHMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of HUSHMAIL by diak9uling up the HUSHMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ICLOUD have expanded throughout in recent years. But the ICLOUD Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ICLOUD by diak9uling up the ICLOUD Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TUTANOTA have expanded throughout in recent years. But the TUTANOTA Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of TUTANOTA by diak9uling up the TUTANOTA Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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MSN have expanded throughout in recent years. But the MSN Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of MSN by diak9uling up the MSN Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AOL have expanded throughout in recent years. But the AOL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AOL by diak9uling up the AOL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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WEBROOT have expanded throughout in recent years. But the WEBROOT Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of WEBROOT by diak9uling up the WEBROOT Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AVG have expanded throughout in recent years. But the AVG Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AVG by diak9uling up the AVG Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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YAHOO have expanded throughout in recent years. But the YAHOO Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of YAHOO by diak9uling up the YAHOO Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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OUTLOOK have expanded throughout in recent years. But the OUTLOOK Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of OUTLOOK by diak9uling up the OUTLOOK Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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BELLSOUTH have expanded throughout in recent years. But the BELLSOUTH Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of BELLSOUTH by diak9uling up the BELLSOUTH Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AVIRA have expanded throughout in recent years. But the AVIRA Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AVIRA by diak9uling up the AVIRA Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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SBCGLOBAL have expanded throughout in recent years. But the SBCGLOBAL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of SBCGLOBAL by diak9uling up the SBCGLOBAL Customer service Phone Number 808-747-2987 US/CA and let them solve your issues easily!
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NORTON have expanded throughout in recent years. But the NORTON Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of NORTON by diak9uling up the NORTON Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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182. 2025 Predictions, Dead Trends, & Holiday Fatigue
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Chase & Timothy talk about their 2025 prediction, dead trends, & holiday fatigue. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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183: Q&A with John DiJulius On Leadership
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Today’s episode is from a live Q&A with The DiJulius Group Chief Revolution Officer John DiJulius, during which he answered questions from business leaders on how to be more effective leaders. Links: The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new best-se…
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171: Building a People-Centric Internal Culture With Chase Jordan
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In this episode we invite Chase Jordan in the studio to discuss leadership, customer experience, and employee engagement. Chase brings a wealth of knowledge as a CXO and franchise owner that he shared with us during this conversation. - Ease of use is the most important tactical action you can take to improve customer experience. - Internal communi…
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Send us a text Allow me to reintroduce myselfBởi MATREX WRIGHT
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Off Script: Brian Eno and Stephen Fry take on AI
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Welcome to a very special, limited-time only episode of Off Script, where two of the world's most compelling cultural voices – musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry – come together to unpack the profound transformation AI is bringing to our world. Fry and Eno joined us at Pi…
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How to Easily Get in Touch with SBCGlobal Customer Service?
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Here's how you can get in touch with SBCGlobal customer service for your email account: 1. AT&T Mail Support: • Visit the AT&T Support Page for guides on setting up and managing your email account. 2. SBCGlobal Customer Service Phone Numbers: • Tech Support Number: 1-888-634-1444 (US) • Alternate Number: 1-800-288-2020. By calling these numbers, yo…
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#38 Digital channels are not for everybody
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99% of us have a natural predisposition towards some activity or knowledge. Nevertheless, if you want to become really smart, you need to study and practice day by day. And when it comes to delivering customer support, digital channels are definitely not for everybody!Bởi Paolo Fabrizio
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Chase & Timothy talk about their bests of 2024. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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The DiJulius Group Chief Revolution Officer John DiJulius talks with Dr. Nathan Unruh. Dr. Nathan Unruh is a visionary leader and successful entrepreneur dedicated to enhancing people’s lives. With decades of experience in the chiropractic field, he has expanded his reach to start a diverse range of businesses. He is a respected author, coach, spea…
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In this episode, John welcomes NIP & RITA SINGH, founders of S&A Consulting Group, a global resource management consulting company, and most recently, best-selling authors of a brand new book, Be A Warrior In Business: How To Develop Resilient Organizations and Teams Learn: What it means to “Be A Warrior In Business” Who should read this book What …
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180. Adult Hobbies, Baseball Candy, & Spotify Wrapped
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Chase & Timothy talk about hobbies, baseball candy, & Spotify Wrapped. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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181: Creating Your Customer Experience Action Statement
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Creating Your Customer Experience Action Statement Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization's customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally…
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179. Black Friday Rowdycast 2024
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Chase & Timothy do a Black Friday Rowdycast! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Building the perfect fit: AI integration lessons from ScreenCloud
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In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents. In conversation with Intercom's Senior Director of Human Support, Bobby Stapleton, he explores ScreenCloud's customer support strategy, the importance of technology integration, …
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170: Gratitude Through the Lens of Generational Cohorts
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Thanksgiving is the perfect time of year to show gratitude - and when you can personalize by generation, you will find a resonance that drives success from your team and with your customers. In this episode we will talk about how to show gratitude to each generation when they are customers and when they are employees. - Think about how each generat…
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How can I contact the SBCGlobal Customer Service Team?
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You can contact SBCGlobal customer service by calling one of the following phone numbers: 1-888-634-1444 (tech support) or 1-800-288-2020 (toll-free). These numbers are available 24/7, so you can get assistance anytime you need. When you call, you might encounter an automated system. To quickly connect with a live agent, use keywords like “talk to …
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Putting people first: Nick Clark on how to design AI support for the customer
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In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service. He talks with Intercom VP of Customer Service Declan Ivory about how generative AI is reshaping customer interactions, the emergence of new roles within customer service teams, and the importance of pro…
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178. The Reading Articles Debate, Perceived Style Grades, & Ranking Cheap Beers
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Chase & Timothy talk about reading articles, perceived style grades, & rank cheap beers. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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180: What is on Your Paper Napkin?
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What is on your paper napkin? The DiJulius Group Chief Revolution Officer John DiJulius talks with Govindh Jayaraman, a serial entrepreneur for 30+ years, strategic thought leader, bestselling author, and coach for CEOs and entrepreneurs. Govindh has been called “A Modern Day Napoleon Hill” through his Paper Napkin Wisdom platform as he shares the …
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#213 Cultura del Cliente: 3 segnali di evoluzione
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Per diffondere la cultura del cliente in azienda hai bisogno di una road map mirata, molta determinazione e pazienza. Perciò allenati a cogliere tutti i segnali di evoluzione e a valorizzarli per ingaggiare e mantenere motivati i tuoi interlocutori privilegiati. Paolo Fabrizio condivide alcuni esempi concreti e ti invita a sfruttare la Customer Cul…
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169: The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season)
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The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand. - Now is the time to prepare and train your team for the upco…
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177. Bathroom Fit Pics, Sweetgreen Controversy, & The Best Weird Collabs
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Chase & Timothy talk about bathroom fit pics, Sweatgreen controversy, & the best weird collabs. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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179: Turning Your Contact Center into a Relationship Center
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Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it comes to customer experience, but especially in contact ce…
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176. Buildin' Stuff, Being Bored, & Reboot Culture
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Chase & Timothy talk about buildin’ stuff, being bored, & reboot culture. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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175. Debate Club, Buc-ees Tasting Menu, & Movie Tropes
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Chase & Timothy talk about debate club, Buc-ees snacks, and movie tropes. Due to technical difficulties, video feed starts around 17 mins! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Lessons from Amazon: How to practice "Big Bet Leadership"
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John Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, joins Bobby Stapleton, Our Senior Director of Human Support, to discuss the concept of "Big Bet Leadership". This involves emphasizing the importance of making bold, high-stakes decisions in business. They also explore how customer se…
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John DiJulius, Chief Revolution Officer, interviews Matthew J. Weiss, a lawyer, entrepreneur, filmmaker, public speaker, and author. In 2006, Weiss heard a story about an incredible hero who would transform his life. This led him on a six-year journey to make his award-winning film Man in Red Bandana. Learn: How Matt went from lawyer to filmmaker W…
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174. Being 1k Jealous, MonoDressing, & Things We are Eyeing for FW24
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Chase & Timothy talk about being 1,000 jealous, monodressing, & pieces they are eyeing for FW24. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate
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In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the ti…
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Off Script: Imagining the next era of customer service
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Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise, things are just getting started. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.li…
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177: Becoming, and Excelling as, a CXO
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In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to a world-class level of client exper…
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173. Feelin' Dumpy, Debating Boots, & The Trend of Boring
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Chase & Timothy talk about feeling dumpy, debate boots, and the trend of boring. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Chase & Timothy take listener calls and talk about spooky stuff. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to make sellilng as an experience. Today is all about sameness. Every company, every sales person, account executive says the same thing. We have the best product, we are the smartest, we provide the best customer service and support. When everyone says the same t…
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171. Home Clothes, The Future of ALD, & Our 20 Essentials
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Chase & Timothy talk about home clothes, the future of ALD, & their 20 essentials. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#37 The service that customers love the most
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What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.Bởi Paolo Fabrizio
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167: Balancing Customer Experience and Loss Prevention With Russ Hawkins
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In this episode we welcome Russ Hawkins into the studio to talk about digital customer experienes, loss prevention, and using modern data analytics to drive revenue. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experiences inspires loyalty, advocacy, and referrals for new customers - Demoncra…
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170. Buying Trip to Tokyo (Part 2 of 2)
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Chase & Timothy talk about their buying trip to Tokyo! Part 2 of 2 Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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169. Buying Trip to Tokyo (Part 1 of 2)
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Chase & Timothy talk about their buying trip to Tokyo! Part 1 of 2 Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Pioneer: Highlights from Intercom's first ever AI customer service summit
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Last week, we hosted Pioneer, our first ever AI customer service summit where we brought together industry leaders and experts to explore how AI is revolutionizing customer service. In this episode, we bring you highlights from the event, including insights from Intercom Co-founder and CEO Eoghan McCabe, Co-founder and Chief Strategy Officer Des Tr…
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175: Training Your Employees on the Critical Soft Skills Needed Today
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Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make…
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168. All About the Canoe Club x Engineered Garments Collaboration
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Chase & Timothy give all the details about the upcoming Canoe Club x Engineered Garments collaboration. The collection will launch this Friday, October 18! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#212 Come consolidare le nuove competenze
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Anche il miglior percorso di up-skilling può disperdere nel tempo parte dell'efficacia al termine delle sessioni formative. in questa puntata Paolo Fabrizio ti aiuta a scongiurare questo scenario consolidando le nuove competenze acquisite.Bởi Paolo Fabrizio
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Fin 2: The Next Generation of AI-First Customer Service
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Meet the world's most advanced AI agent for customer service: Fin 2. This latest generation of Fin AI Agent combines our highest resolution rates with powerful new capabilities to deliver human-quality service to your customers. Learn all about it here: https://www.intercom.com/support-for-customers/ai-agent Watch this episode along with other Pion…
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174: How to Create a Customer Service Revolution in Policing
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Chief Revolution Officer John DiJulius talks with Sandy D’Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the US. She is an alumni of the Customer Experience Executive Acade…
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167. The Art of Imperfections, Knowing When a Painting is Done, & Working Art into Clothing (Interview with Noah Schneiderman)
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Chase & Timothy talk with Noah Schneiderman about the art of imperfections, knowing when a painting is done, & working art into clothing. Follow Noah: @pleasedontlookmeup on Instagram https://noahschneiderman.com/ Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.co…
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173: Rewiring Your Brain for Peak Focus & Productivity
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Chief Revolution Officer John DiJulius talks with Lori Saitz, a leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, r…
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166. Travel Anxiety, EG Hints, & Soup Talk
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Chase & Timothy talk about travel anxiety, EG hints 👀, and soup. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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How strong company culture leads to high customer satisfaction
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Robert Richman, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom's Senior Director, Human Support, about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer s…
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CSR EP172: HR Like a Boss with John Bernatovicz
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In this week's episode, Chief Revolution Officer John DiJulius sits down with John Bernatovicz who is an entrepreneur, podcast host, speaker, HR advocate, and author of HR like a Boss. Learn · How John got into the HR world · How john defines HR · Why he wrote HR Like a Boss · The cornerstones of LOVE and OWNERSHIP to do HR Like a Boss. · Why do hu…
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