Management of Cancelations and No Shows

Agile&Me: A physical therapy leadership podcast series

In this podcast titled, “Management of Cancelations and No Shows” we speak to Ryan Martin. Ryan is the Group Director for Back In Motion Physical Therapy in Maine
Our discussion with Ryan focuses on:
How you define a cancelation
Factors that cause cancelations and no shows
Perceived value as a determinant of patient attendance
Setting expectations as a tactic for controlling cancelations and no shows.
When and how your team sets those expectations
Tactics clinicians use to mitigate cancelations and no shows
The role of the front office to assist with minimizing cancelations and no shows
Thoughts on charging a fee for a cancelation / no show

To learn more about us, visit our website at https://www.allianceptp.com/