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Empowering Franchisees and Employees with Doug Willmarth
Manage episode 443449543 series 2930439
Nội dung được cung cấp bởi Ovation. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Ovation hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Few people understand the art of blending people and technology in fast-casual dining like today’s guest, Doug Willmarth. As the President of MOOYAH Burgers, Fries & Shakes and a seasoned leader with experience at brands like Mongolian Concepts and Pizza Hut, Doug brings a wealth of knowledge that we were excited to explore in this episode!
In this episode, Zack and Doug discuss:
- Why hospitality is still the most important aspect of guest experience, even in a tech-driven world
- How empowering employees to "own" their restaurant can dramatically improve both operations and guest relationships
- The benefits of leading from the side and supporting franchisees, rather than dictating operations from the top down
- How MOOYAH is leveraging guest feedback through platforms like Ovation to ensure consistent service and satisfaction
- The role of innovation and technology in enhancing, not replacing, human connections
We hope you enjoy this episode with Doug Willmarth, an incredible leader who is paving the way for a people-first approach in fast-casual dining.
Thanks, Doug!
Chương
1. Creating Five-Star Guest Experiences in Restaurants (00:00:00)
2. Empowering Leadership for Hospitality Success (00:03:53)
3. Celebrating Culture in the Restaurant Industry (00:13:52)
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