Empowerment and Compassion with John Osborne | 2024 NADA Show

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In this episode, Paul J Daly and Kyle Mountsier have an inspiring conversation with John Osborne, Operations Assistant at Carter Myers Automotive. John delves into his daily routine, focusing on analyzing CRM activities, website conversions, and coordinating with his team. He shares his current project of driving to a store in Williamsburg, discussing the challenges and growth opportunities it presents. John emphasizes the theme of empowerment, his chosen word for the year, and how it shapes his leadership style. He talks about the importance of building trust with his team, encouraging them to take initiative, and creating an environment where making mistakes is part of the learning process. John also touches on his personal journey, including his military service and experience with adoption, and how these have influenced his compassionate approach to leadership and understanding people's behavior.

0:00 - Introduction to John Osborne

0:18 - John's Daily Activities and Focus on CRM and Digital Metrics

1:26 - Empowering Team Members and Building Trust

2:10 - John's Leadership Goals for 2024

3:43 - The Importance of Empowerment in Automotive Leadership

4:22 - John's Personal Journey and Its Impact on His Leadership Style

5:13 - The Role of Compassion and Understanding in Managing Teams

8:49 - Closing Thoughts on John's Vision for Leadership and Growth

John Osborne is an Operations Assistant at Carter Myers Automotive

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