There Is No New Normal with Mike Wethington | 2024 NADA Show

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In this engaging episode, Paul J. Daly and Kyle Mountsier sit down with Mike Wethington, Founder and CEO of Outsell, to delve into the intricate relationship between technology and human capital in the automotive industry. Mike shares his extensive experience spanning over 40 years in technology, highlighting the transformative impact of technological advancements on the automotive sector. He emphasizes the significance of embracing technology not as a threat but as an ally to enhance productivity and job satisfaction. The conversation also touches on the critical role of artificial intelligence in automating routine tasks, allowing employees to focus on more meaningful work. Mike sheds light on how Outsell leverages machine learning models and AI to empower dealerships in customer engagement, underscoring the importance of supporting dealers to adapt and make the most of these innovations. Tune in to gain insightful perspectives on the future of automotive technology and its symbiotic relationship with the workforce.

0:00 - Intro

0:18 - Mike's First Encounter with Transformative Technology at Xerox

0:50 - Evolution of Technology in the Automotive Industry

2:16 - The Importance of Technology in Shaping the Future of Automotive

3:24 - How Technology Enhances Human Work and Fulfillment

4:33 - The Necessity of Adapting to Technological Changes in the Industry

5:53 - Embracing AI and Innovation for Future Success

6:36 - Outsell’s Goals and Focus for 2024: People, Implementations, and AI

8:19 - Concluding Remarks and Appreciation for Mike's Insights
Mike Wethington is the Founder and CEO of Outsell

This interview was brought to you by Outsell: https://www.outsell.com/

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