TikTok Health Literacy: A Multi-Faceted Approach to Health Education and Advocacy featuring Morgan Kelly

Patient Advocacy Now

Meet Morgan Kelley, a patient advocate based in Chicago who uses social media to educate people about healthcare and health insurance issues. Morgan discusses how she leverages platforms like TikTok to reach a wide audience and provide education on health insurance terminology and how health insurance works in practice. She shares personal stories about her experiences navigating the healthcare system and adds humor to her content, particularly highlighting the frustrations of dealing with insurance companies and making difficult phone calls.
But, Morgan is much more than a TikTok advocate. In her professional Independent Patient Advocacy practice, she helps individuals understand their health insurance benefits, reviews explanation of benefits statements, and negotiates medical bills from nonprofit hospitals. She also assists people in choosing suitable health insurance plans. Morgan emphasizes the importance of financial education in healthcare and aims to bridge the knowledge gap between patients and providers.