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1 You Can Visit All Seven Continents. But Should You? 26:46
293. Start Converting w/ TopDog Law: Lessons from a Data-Driven Intake Machine
Manage episode 452379007 series 2817128
When TopDog Law discovered they were overstaffed but still missing calls, they knew something had to change. In this episode, James Helm reveals how they transformed their intake from a traditional answering service into a data-driven powerhouse that's converting at elite levels.
Dominate your market today. Grab a copy of Chris’ latest book, Personal Injury Lawyer Marketing: From Good to GOAT.
Your firm can live and die by intake. In this episode of Personal Injury Mastermind, James Helm returns to share how TopDog Law scaled their in-house intake team while improving conversion rates. From AI-powered quality control to precision scheduling, this is the blueprint for building a modern intake operation. If you're ready to move beyond basic CRM and transform your intake into a revenue engine, this episode is your roadmap.
We discuss:
- The real reason most law firms miss calls (hint: it's not understaffing)
- How Top Dog improved web form conversions from 25% to 29% with one change
- When to choose out-of-box solutions vs. enterprise platforms like Salesforce
- Using AI to flag high-value calls and monitor quality
- Data-driven scheduling that eliminated overflow calls
- The exact metrics that matter for measuring intake performance
Guest Details
James Helm is the founder of TopDog Law, handling thousands of calls monthly across multiple states. Under his leadership, TopDog has built one of the most sophisticated intake operations in the legal industry, combining cutting-edge technology with precision operations management.
Chris Dreyer and Rankings Details
Chris Dreyer is the CEO and founder of Rankings.io, the elite legal digital marketing agency.
- Rankings: Website, Instagram, Twitter
- Chris Dreyer: Website, Instagram
- Newsletters: The Dreyer Sheet
- Books: Personal Injury Lawyer Marketing: From Good to GOAT; Niching Up: The Narrower the Market, the Bigger the Prize
- Work with Rankings: Connect
Time Stamps
00:00 Intro
04:01 Evolution from Call Center to In-House Operations
08:24 Agent Performance & Turnover Management
13:19 Converting Web Forms vs Inbound Calls
16:42 Quality Assurance & AI Integration
22:00 Staffing & Scheduling Challenges
28:27 Tech Stack & Salesforce Implementation
30:21 CRM Solutions for Different Firm Sizes
33:43 Future of AI in Legal Intake
35:30 Outro
Additional Episodes You Might Enjoy
- 80. Mike Papantonio, Levin, Papantonio, & Rafferty — Doing Well by Doing Good
- 84. Glen Lerner, Lerner and Rowe – A Steady Hand in a Shifting Industry
- 101. Pratik Shah, EsquireTek — Discovering the Power of Automation
- 134. Darryl Isaacs, Isaacs & Isaacs — The Hammer: Insights from a Marketing Legend
- 104. Taly Goody, Goody Law Group — Finding PI Clients on TikTok
- 63. Joe Fried, Fried Goldberg LLC — How To Become An Expert And Revolutionize Your PI Niche
- 96. Brian Dean, Backlinko — Becoming a Linkable Source
- 83. Seth Godin — Differentiation: How to Make Your Law Firm a Purple Cow
- 73. Neil Patel, Neil Patel — Digital A New Approach to Content and Emerging Marketing Channels
325 tập
Manage episode 452379007 series 2817128
When TopDog Law discovered they were overstaffed but still missing calls, they knew something had to change. In this episode, James Helm reveals how they transformed their intake from a traditional answering service into a data-driven powerhouse that's converting at elite levels.
Dominate your market today. Grab a copy of Chris’ latest book, Personal Injury Lawyer Marketing: From Good to GOAT.
Your firm can live and die by intake. In this episode of Personal Injury Mastermind, James Helm returns to share how TopDog Law scaled their in-house intake team while improving conversion rates. From AI-powered quality control to precision scheduling, this is the blueprint for building a modern intake operation. If you're ready to move beyond basic CRM and transform your intake into a revenue engine, this episode is your roadmap.
We discuss:
- The real reason most law firms miss calls (hint: it's not understaffing)
- How Top Dog improved web form conversions from 25% to 29% with one change
- When to choose out-of-box solutions vs. enterprise platforms like Salesforce
- Using AI to flag high-value calls and monitor quality
- Data-driven scheduling that eliminated overflow calls
- The exact metrics that matter for measuring intake performance
Guest Details
James Helm is the founder of TopDog Law, handling thousands of calls monthly across multiple states. Under his leadership, TopDog has built one of the most sophisticated intake operations in the legal industry, combining cutting-edge technology with precision operations management.
Chris Dreyer and Rankings Details
Chris Dreyer is the CEO and founder of Rankings.io, the elite legal digital marketing agency.
- Rankings: Website, Instagram, Twitter
- Chris Dreyer: Website, Instagram
- Newsletters: The Dreyer Sheet
- Books: Personal Injury Lawyer Marketing: From Good to GOAT; Niching Up: The Narrower the Market, the Bigger the Prize
- Work with Rankings: Connect
Time Stamps
00:00 Intro
04:01 Evolution from Call Center to In-House Operations
08:24 Agent Performance & Turnover Management
13:19 Converting Web Forms vs Inbound Calls
16:42 Quality Assurance & AI Integration
22:00 Staffing & Scheduling Challenges
28:27 Tech Stack & Salesforce Implementation
30:21 CRM Solutions for Different Firm Sizes
33:43 Future of AI in Legal Intake
35:30 Outro
Additional Episodes You Might Enjoy
- 80. Mike Papantonio, Levin, Papantonio, & Rafferty — Doing Well by Doing Good
- 84. Glen Lerner, Lerner and Rowe – A Steady Hand in a Shifting Industry
- 101. Pratik Shah, EsquireTek — Discovering the Power of Automation
- 134. Darryl Isaacs, Isaacs & Isaacs — The Hammer: Insights from a Marketing Legend
- 104. Taly Goody, Goody Law Group — Finding PI Clients on TikTok
- 63. Joe Fried, Fried Goldberg LLC — How To Become An Expert And Revolutionize Your PI Niche
- 96. Brian Dean, Backlinko — Becoming a Linkable Source
- 83. Seth Godin — Differentiation: How to Make Your Law Firm a Purple Cow
- 73. Neil Patel, Neil Patel — Digital A New Approach to Content and Emerging Marketing Channels
325 tập
Tất cả các tập
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1 323. Small Markets, Massive Returns: Dominating the Midwest w/ AJ and Ryan Bruning 39:03

1 322. Grow Your Practice with Mass Torts: A Framework for Single Event Attorneys from MTMP 14:26

1 321. Litigation-Level AI (Without the Risk): How Smart Firms Are Getting Ahead Now w/ Lisa Gorshe and Carasusana Wall 24:52

1 320. Trial Ready (Without a War Chest): Virtual Focus Groups Help Small PI Firms Get Max Case Value 18:47

1 319. Starting a Successful PI Practice from Scratch: Joe Volta’s no BS Guide 19:40

1 318. Master Law Firm PPC (In Just 10 Steps): Cut Acquisition Costs While Winning Premium Cases 49:55

1 317. The Secret to Getting 200 Cases in Your First 6 Months and The Referral Strategy That Beats Advertising w/ Travis Meltzer 24:10

1 316. Outperforming Giants: How Lem Garcia's Small Firm Uses Systems to Beat Big Competitors 20:43

1 315. ‘The Usain Bolt of Law School': 0-50 Staff in Record Time w/ Dennis Carrion 19:20

1 314: Why Traditional Media Still Belongs in Your Legal Marketing Mix - TV Exec + Multi-State Personal Injury Firm Owner, Michael DiPasquale's Success Story 27:04

1 313. The Complete Guide to TV Advertising for Law Firms: A Media Buyer's Inside Look at What Actually Works 52:27

1 312. Law Firm Management Mastery: How Stepping Away from Cases Built a 275-Person Firm 33:59

1 311. Auto Product Liability: The Blue Ocean of Personal Injury w/ Julian Gomez 23:21

1 310. PIMCON Returns: 3 Talks That Changed PI (And How to Give the Next One) 34:05

1 309. Joe Fried Reveals: The Truth About B2B vs B2C in Trucking Law (Replay) 25:49
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